Contra Costa County Office Of Education Logo

System Support Representative I (CCCOE, Pleasant Hill) #23-240156 at Contra Costa County Office Of Education

Application Deadline

12/22/2023 5:00 PM Pacific

Date Posted
12/5/2023
Number of Openings
1
Salary
Pay Range
$5,635 - $6,850 Monthly
Add'l Salary Info
$5,635 - $6,850 per month on a five step range. Comprehensive benefits included.
Length of Work Year
8 hours/day, 5 days/week, 12 months/year
Employment Type
Full Time
Location:
Stewart Building, 77 Santa Barbara Road, Pleasant Hill, CA 94523

About the Employer

The Contra Costa County Office of Education is a unique agency. One of 58 counties in the state of California, Contra Costa County has the 11th largest public school student population in the state. Officially established in 1932, the CCCOE has a long history of providing direct services to some of our county's most vulnerable students, including young people who are incarcerated, homeless or in foster care, as well as students who have severe physical or emotional challenges. CCCOE also provides support services to schools and school districts in Contra Costa County; services that can be handled most effectively and economically on a regional basis rather than by each of the county's 261 schools or 18 school districts. These services range from budget approval and fiscal support, to technology infrastructure and communication support. In addition, CCCOE provides some of the best, high level professional development opportunities for educators in the entire state. The County Office of Education is an essential part of Contra Costa's outstanding public school system. Overall, our county's students rank high on virtually every measure of achievement – from test scores to college entrance rates. For more information about the County Office's programs and services, we invite you to visit our website at www.cccoe.k12.ca.us

Requirements / Qualifications

REQUIREMENTS: Candidates for this position must possess the following: • Any combination equivalent to graduation from high school plus college level coursework in computer science, information systems, or related field and two (2) years of experience in the performance of technical support or help desk experience preferably in a finance or accounting department. • Valid California Driver’s License. The following questions are included in the online application and those applications that do not have answers included will not be considered. See below: 1. Please describe your experience and training as they relate to this position. 2. What experience do you have with system applications support, such as providing input and assistance in identifying and resolving processing problems regarding hardware or software? 3. Please describe any experience you have had performing data processing tasks with minimum supervision within a framework of established procedures. 4. Please describe your experience creating user documentation and providing system training to users. No fax and/or paper applications will be accepted. Applicants are required to submit the following documents with their online application in PDF format: 1. Current resume 2. A current letter of introduction explaining your interest in this position 3. One (1) current Letter of Recommendation (dated within the last year). **Please note that Skills Testing may be required for those selected to interview.** Please see detailed job description and supplemental information available at www.cocoschools.org/careers

The Human Resources Department of the Contra Costa County Office of Education will make reasonable efforts in recruitment and examination process to accommodate applicants with disabilities. If you need an accommodation, please call (925) 942-3387.

Requirements / Qualifications

REQUIREMENTS: Candidates for this position must possess the following: • Any combination equivalent to graduation from high school plus college level coursework in computer science, information systems, or related field and two (2) years of experience in the performance of technical support or help desk experience preferably in a finance or accounting department. • Valid California Driver’s License. The following questions are included in the online application and those applications that do not have answers included will not be considered. See below: 1. Please describe your experience and training as they relate to this position. 2. What experience do you have with system applications support, such as providing input and assistance in identifying and resolving processing problems regarding hardware or software? 3. Please describe any experience you have had performing data processing tasks with minimum supervision within a framework of established procedures. 4. Please describe your experience creating user documentation and providing system training to users. No fax and/or paper applications will be accepted. Applicants are required to submit the following documents with their online application in PDF format: 1. Current resume 2. A current letter of introduction explaining your interest in this position 3. One (1) current Letter of Recommendation (dated within the last year). **Please note that Skills Testing may be required for those selected to interview.** Please see detailed job description and supplemental information available at www.cocoschools.org/careers

The Human Resources Department of the Contra Costa County Office of Education will make reasonable efforts in recruitment and examination process to accommodate applicants with disabilities. If you need an accommodation, please call (925) 942-3387.

Comments and Other Information

Under immediate supervision, supports and facilitates data and check processing activities for schools, district offices, and the Contra Costa County Office of Education (CCCOE); provides help desk support by receiving, processing, and routing requests for technical support with enterprise resource planning system application (Munis), copiers, and related databases; coordinates check production including printing, processing, and reporting; provides technical support and consultation to faculty, staff, and internal customers; and performs related duties as assigned.

Comments and Other Information


Under immediate supervision, supports and facilitates data and check processing activities for schools, district offices, and the Contra Costa County Office of Education (CCCOE); provides help desk support by receiving, processing, and routing requests for technical support with enterprise resource planning system application (Munis), copiers, and related databases; coordinates check production including printing, processing, and reporting; provides technical support and consultation to faculty, staff, and internal customers; and performs related duties as assigned.