Technology Customer Help Desk Technician II at Mt. Diablo Unified | EDJOIN

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Technology Customer Help Desk Technician II at Mt. Diablo Unified

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Job Information

Date Posted: 5/6/2021 Application Deadline: 5/24/2021 4:30 PM Pacific
Employment Type: Full Time Length of Work Year: 8 hrs/day; 40 hrs/week; 12 months/year
Salary: $23.91/hr - $29.07/hr Number Openings: (At time of posting) 1
Contact: Hilary Honnette Email: honnetteh@mdusd.org
Phone: 925-682-8000 4149
Location:: Technology & Information Services / District Office
Supervisor:: Robert Sidford, Director of Technology & Information Services
Job : #304

Requirements / Qualifications

Requirements / Qualifications

POSITION: Under general supervision provides high level technical centralized service and support to computer users; provides high level technical support to computer users accessing the district’s centralized computer system, stand-alone and networked; analyzes, troubleshoots, and provides solutions to routine problems; instructs users in the use of computers, software and peripherals; schedules and dispatches Technology and Information Services technicians and senior level technicians repair work, and performs related work as required. This position is assigned to the Aeries Help Desk, supporting schools in the management and use of MDUSD's Student Information System (SIS), Aeries. SELECTION PROCEDURE: Candidates must pass the selection process, which consists of a review and evaluation of candidate's application material. Those candidates whose applications show the best combination of related education, training and experience will be invited to interview, which will include job related technical questions. The following will be taken into consideration as part of the selection process: application, resume, evaluations and reports, attendance records, interview, and letters of recommendation/reference. Any material to be reviewed by the screening committee must be submitted by the final filing date.

REQUIREMENTS: All applicants must possess the knowledge and skill required for successful job performance as follows: Training and Experience: Any combination equivalent to graduation from high school and college level coursework in computer science or computer information systems. A minimum of three years paid experience working with: Apple devices, PC devices, and hardware maintenance support vendors; experience in user support of Microsoft Office, Microsoft network-related packages, Apple related packages, server support, Windows Apple operating systems; or an equivalent combination of training and experience. Experience working with student information systems, human resources systems and/or financial systems. Knowledge of: • Office productivity tools and electronic devices including but not limited to mobile devices, tablets, desktop and laptop computers. • Principles and practices of the use of information systems and related equipment • Concepts and specifics relating to using conventional electronic devices • MDUSD web-based applications and on-line services • Electronic devices and networking operating systems, word processing, spreadsheets, presentation software, office automation software, databases, and desktop publishing • Internet browsers and Internet access • Appropriate English usage, spelling and grammar • Diverse academic, socioeconomic, cultural and ethnic backgrounds of students and staff Skill in: • Supporting, coordinating and responding to higher level district computer users’ complex trouble calls • Communicating clearly and effectively in both oral and written form • Reading technical manuals and develop training materials and documentation from them • Conducting staff trainings • Working with data and produce reports

  • Letter(s) of Recommendation (less than one year old)
  • Resume


    POSITION: Under general supervision provides high level technical centralized service and support to computer users; provides high level technical support to computer users accessing the district’s centralized computer system, stand-alone and networked; analyzes, troubleshoots, and provides solutions to routine problems; instructs users in the use of computers, software and peripherals; schedules and dispatches Technology and Information Services technicians and senior level technicians repair work, and performs related work as required. This position is assigned to the Aeries Help Desk, supporting schools in the management and use of MDUSD's Student Information System (SIS), Aeries. SELECTION PROCEDURE: Candidates must pass the selection process, which consists of a review and evaluation of candidate's application material. Those candidates whose applications show the best combination of related education, training and experience will be invited to interview, which will include job related technical questions. The following will be taken into consideration as part of the selection process: application, resume, evaluations and reports, attendance records, interview, and letters of recommendation/reference. Any material to be reviewed by the screening committee must be submitted by the final filing date.

    REQUIREMENTS: All applicants must possess the knowledge and skill required for successful job performance as follows: Training and Experience: Any combination equivalent to graduation from high school and college level coursework in computer science or computer information systems. A minimum of three years paid experience working with: Apple devices, PC devices, and hardware maintenance support vendors; experience in user support of Microsoft Office, Microsoft network-related packages, Apple related packages, server support, Windows Apple operating systems; or an equivalent combination of training and experience. Experience working with student information systems, human resources systems and/or financial systems. Knowledge of: • Office productivity tools and electronic devices including but not limited to mobile devices, tablets, desktop and laptop computers. • Principles and practices of the use of information systems and related equipment • Concepts and specifics relating to using conventional electronic devices • MDUSD web-based applications and on-line services • Electronic devices and networking operating systems, word processing, spreadsheets, presentation software, office automation software, databases, and desktop publishing • Internet browsers and Internet access • Appropriate English usage, spelling and grammar • Diverse academic, socioeconomic, cultural and ethnic backgrounds of students and staff Skill in: • Supporting, coordinating and responding to higher level district computer users’ complex trouble calls • Communicating clearly and effectively in both oral and written form • Reading technical manuals and develop training materials and documentation from them • Conducting staff trainings • Working with data and produce reports

    • Letter(s) of Recommendation (less than one year old)
    • Resume

      Comments and Other Information

      Ability to: • Describe technical problems to technical staff or outside technical support agencies • Diagnose complex problems involving multiple hardware and software problems • Operate electronic devices with a high degree of proficiency using the following software applications: word processing, spreadsheet, desktop publishing or database • Diagnose problems over the telephone or via email • Describe solution steps to non-technical and technical users over the telephone or via email • Advance troubleshooting network problems and remedy them. • Maintain effective working relationships with staff, users, administrators and vendors • Work under pressure NONDISCRIMINATION: The Mt. Diablo Unified School District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identify, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, actual or potential parental, family, marital status, or association with a person or a group with one or more of these actual or perceived characteristics. Questions, concerns or complaints regarding compliance with Title IX student issues, please contact the Title IX Compliance Officer, Wendi Aghily, Chief of Pupil Services and Special Education, at 1936 Carlotta Drive, Concord, CA 94519, by phone (925) 682-8000, or email at aghilyw@mdusd.org. Questions, concerns or complaints regarding compliance with Title IX employee issues, please contact the Chief of Human Resources, John Rubio, at 1936 Carlotta Drive, Concord, CA 94519, by phone (925) 682-8000, or email at rubioj@mdusd.org. Questions, concerns or complaints regarding harassment, discrimination, intimidation and bullying, please contact the Equity Compliance Officer, Jennifer Sachs, Executive Director of Instructional Support, at 1936 Carlotta Drive, Concord, CA 94519, by phone (925) 682-8000, or email at sachsj@mdusd.org.

      Comments and Other Information


      Ability to: • Describe technical problems to technical staff or outside technical support agencies • Diagnose complex problems involving multiple hardware and software problems • Operate electronic devices with a high degree of proficiency using the following software applications: word processing, spreadsheet, desktop publishing or database • Diagnose problems over the telephone or via email • Describe solution steps to non-technical and technical users over the telephone or via email • Advance troubleshooting network problems and remedy them. • Maintain effective working relationships with staff, users, administrators and vendors • Work under pressure NONDISCRIMINATION: The Mt. Diablo Unified School District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identify, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, actual or potential parental, family, marital status, or association with a person or a group with one or more of these actual or perceived characteristics. Questions, concerns or complaints regarding compliance with Title IX student issues, please contact the Title IX Compliance Officer, Wendi Aghily, Chief of Pupil Services and Special Education, at 1936 Carlotta Drive, Concord, CA 94519, by phone (925) 682-8000, or email at aghilyw@mdusd.org. Questions, concerns or complaints regarding compliance with Title IX employee issues, please contact the Chief of Human Resources, John Rubio, at 1936 Carlotta Drive, Concord, CA 94519, by phone (925) 682-8000, or email at rubioj@mdusd.org. Questions, concerns or complaints regarding harassment, discrimination, intimidation and bullying, please contact the Equity Compliance Officer, Jennifer Sachs, Executive Director of Instructional Support, at 1936 Carlotta Drive, Concord, CA 94519, by phone (925) 682-8000, or email at sachsj@mdusd.org.

       


      Application Deadline

      5/24/2021 4:30 PM Pacific

      Date Posted

      5/6/2021

      Contact

      Hilary Honnette
      925-682-8000 4149

      Number of Openings

      1

      Salary

      $23.91/hr - $29.07/hr

      Length of Work Year

      8 hrs/day; 40 hrs/week; 12 months/year

      Employment Type

      Full Time

      Location::

      Technology & Information Services / District Office

      Supervisor::

      Robert Sidford, Director of Technology & Information Services

      Job :

      #304