Computer Support Specialist II at Palo Alto Unified School District
Job Summary
Job Summary
In collaboration with school site administration and other technicians, provide technical support for one or more school sites and all district School Board meetings. Lead support activities at assigned site and ensure that issues and user requests are resolved in a timely manner.
Requirements / Qualifications
Requirements / Qualifications
APPLE TECHNICAL CERTIFICATION REQUIRED Education: Associate Degree in computer science or related field, or an equivalent combination of education and experience. Apple Technical Certification required. Additional certifications CompTIA A+ or Microsoft Certified Desktop Technician preferred. Experience & Training: A minimum of five years of experiences providing desk side support in a Mac OS or mixed Mac and Windows environment in a medium or large enterprise. Experience maintaining and troubleshooting of the following types of equipment: computers, mobile devices, multi-function printers, and unified communications. Experience with basic network troubleshooting and administration. Server administration experience. Experience in an education environment is preferred. Experience with the following technologies is preferred: SMART Interactive White Boards, LightSpeed Sound Assist Systems, Document Cameras, Casper SMS, Juniper network equipment, ShoreTel phone systems and Meraki wireless networks.
APPLE TECHNICAL CERTIFICATION REQUIRED Education: Associate Degree in computer science or related field, or an equivalent combination of education and experience. Apple Technical Certification required. Additional certifications CompTIA A+ or Microsoft Certified Desktop Technician preferred. Experience & Training: A minimum of five years of experiences providing desk side support in a Mac OS or mixed Mac and Windows environment in a medium or large enterprise. Experience maintaining and troubleshooting of the following types of equipment: computers, mobile devices, multi-function printers, and unified communications. Experience with basic network troubleshooting and administration. Server administration experience. Experience in an education environment is preferred. Experience with the following technologies is preferred: SMART Interactive White Boards, LightSpeed Sound Assist Systems, Document Cameras, Casper SMS, Juniper network equipment, ShoreTel phone systems and Meraki wireless networks.