College of the Desert

Computer Support Specialist, part-time

Salary: $32.07 Hourly

Job Type: Part Time Classified

Job Number: 17-0393

Location: Palm Springs, CA

Department: Administrative Services

Closing: 11/6/2017

Description

Under general supervision of the Network Services Supervisor, to provide complex technical support in computer operation and network maintenance; and to do related work as may be required.

CLASS CHARACTERISTICS

Positions in this class are established primarily to provide technical computer support for the District administrative computers and require the skills and experiences necessary to keep technical computer systems up and running.

ENVIRONMENT

Office environment

EMPLOYMENT STATUS

Bargaining Unit Position, Range 19

This is a part-time position: 20 hours per week / 12 months per year

Hours will be Monday - Wednesday, 8:00 am - 2:00 pm and Thursday, 9:00 am - 12:30 pm., initially and subject to change.

Position will be initially located at the temporary Palm Springs campus and may be reassigned to other locations, if needed.

INTERVIEWS

Interviews are tentatively scheduled for late November.

Examples of Duties

• Work with District employees to ensure that computer systems are maintained in working order.

• Install software on District computers as needed.

• Demonstrate use of software programs.

• Diagnose and troubleshoot software problems and reload software as needed.

• Repair and/or replace disk drives, memory chips, mother boards, modems, network cards, monitors, keyboards, CD-Roms, printers, and other peripherals.

• Create and maintain inventory of hardware and software.

• Evaluate, install, configure, troubleshoot, and document new applications and software systems.

• Develop and implement procedures for such tasks as virus protection, software security, software loading and copying, video drivers, printer drivers, and configuration control.

• Define District lab server needs.

• Research available options and recommend choice.

• Install, configure, and test District lab server hardware and software.

• Install new versions of server software.

• Attend technical seminars and workshops to maintain technological currency.

• Develop and maintain procedures in areas such as problem reporting and tracking, inventory control, and security.

• Document hardware and software failures, and submit status reports.

• In conjunction with appropriate District offices: research and make recommendations for purchase of computer supplies, hardware, software, and equipment; coordinate the repair of all District computer equipment tracking status of vendor activity; submit return material authorizations (RMA's) for defective equipment.

• Perform related duties as assigned.

KNOWLEDGE AND ABILITIES

Knowledge of: Principles and techniques of hardware and software design, implementation, installation, configuration, and troubleshooting; operating system software internals; network design, implementation, and administration; network server software; Internet server software and communication protocols such as TCP/IP; computer programming, batch files and scripts; troubleshooting hardware and software failures.

Ability to: Perform complex technical work to install, configure, and test hardware and software; diagnose, troubleshoot, document, and maintain computerized equipment and peripherals; coordinate the purchase and repair of computer equipment; maintain inventories; learn and apply new technologies; understand and carry out oral and written directions; communicate clearly; work effectively with minimum direct supervision; work cooperatively with those contacted in the course of work; lift and/or move up to fifty (50) pounds.

Minimum Qualifications

Education: Associate's degree in Computer Science OR Bachelor's degree in computer science OR an equivalent combination of education and experience which indicates possession of knowledge and skills required.

Experience: Three (3) years of experience in computer and network maintenance (with Associate's degree) OR one (1) year of experience in computer and network maintenance (with Bachelor's degree).

Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

Desirable Qualifications

Certificates in Novell and/or Microsoft.

Supplemental Information

Required Documents

• Resume: Must include length of employment (month/year start & end dates) for each employer.

• Cover Letter: Please address how you meet the minimum requirements for this position and any special qualifications you possess.

• List of References: References should include at least two supervisors and two colleagues. Please include name, title, email, and current phone numbers. Letters of reference will not be accepted in lieu of the required List of References.

• College Transcripts (If applicable): Diplomas will not be accepted in lieu of the required transcripts.

Requested Documents

• Certificates: Please also include any certificates in Novell and/or Microsoft.

To apply, visit: http://apptrkr.com/1108463

If you are a person who thrives in a diverse environment, who values integrity, respect, student success, and professionalism, we welcome and encourage you to apply.

Employment selection and related decisions at College of the Desert are made without regard to sex, race, age, disability, religion, national origin, sexual orientation, color or any other protected class.