Technology Support Specialist I at Fresno Unified School District
Requirements / Qualifications
FOR QUESTIONS PLEASE CALL THE HUMAN RESOURCES CALL CENTER AT (559) 457-3500. TO APPLY FOR THE POSITION VISIT: https://www.fresnou.org/dept/hr/Pages/career-management.aspx VIEW FULL JOB DESCRIPTION, education requirements and licenses for this position visit: https://www.fresnou.org/dept/hr/Pages/contact.aspx Under general direction of an assigned supervisor, provide technical support and problem solving assistance for a diverse range of users regarding the operation and maintenance of hardware and software applications to provide reasonable, timely delivery of professional services; assist in setting-up and maintaining basic network connections and protocols as assigned; assist in resolving computer related issues remotely or locally; provide consultation and direction regarding applications and hardware usage.
Fresno Unified School District invites you to step up and inspire students to success. California's fourth-largest school district with an enrollment of more than 73,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: • Diversity is Valued • Accelerated Learning for Each Student is Key • Good First Teaching is the Focus • Collaborating with Civic Leaders Positively Impacts the Community NONDISCRIMINATION POLICY: Fresno Unified School District does not harass, intimidate, or discriminate on the basis of race, color, ethnicity, national origin, ancestry, age, creed, religion, political affiliation, gender, gender identity or expression or genetic information, mental or physical disability, sex, sexual orientation, parental or marital status, military veteran status, or any other basis protected by law or regulation, in its educational program(s) or employment.
Requirements / Qualifications
FOR QUESTIONS PLEASE CALL THE HUMAN RESOURCES CALL CENTER AT (559) 457-3500. TO APPLY FOR THE POSITION VISIT: https://www.fresnou.org/dept/hr/Pages/career-management.aspx VIEW FULL JOB DESCRIPTION, education requirements and licenses for this position visit: https://www.fresnou.org/dept/hr/Pages/contact.aspx Under general direction of an assigned supervisor, provide technical support and problem solving assistance for a diverse range of users regarding the operation and maintenance of hardware and software applications to provide reasonable, timely delivery of professional services; assist in setting-up and maintaining basic network connections and protocols as assigned; assist in resolving computer related issues remotely or locally; provide consultation and direction regarding applications and hardware usage.
Fresno Unified School District invites you to step up and inspire students to success. California's fourth-largest school district with an enrollment of more than 73,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: • Diversity is Valued • Accelerated Learning for Each Student is Key • Good First Teaching is the Focus • Collaborating with Civic Leaders Positively Impacts the Community NONDISCRIMINATION POLICY: Fresno Unified School District does not harass, intimidate, or discriminate on the basis of race, color, ethnicity, national origin, ancestry, age, creed, religion, political affiliation, gender, gender identity or expression or genetic information, mental or physical disability, sex, sexual orientation, parental or marital status, military veteran status, or any other basis protected by law or regulation, in its educational program(s) or employment.
Comments and Other Information
Any combination equivalent to: two years of college-level course work in computer science or related field.
Two years of experience in a technical support working environment or technical call center with desktop operation systems, network concepts and remote access.
Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to obtain within one year.
Valid California Driver's License.
Special Requirement: This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.
Comments and Other Information
Any combination equivalent to: two years of college-level course work in computer science or related field.
Two years of experience in a technical support working environment or technical call center with desktop operation systems, network concepts and remote access.
Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to obtain within one year.
Valid California Driver's License.
Special Requirement: This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.