San Bernardino Community College District

Technology Support Specialist I

REPRESENTATIVE DUTIES

The following duties are typical for this classification.

1. Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.

2. Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.

3. Documents networks, equipment inventories, software inventories, and repairs.

4. Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.

5. Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; may install wire/cabling in ceilings and walls.

6. Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors and District personnel to develop and implement security standards and technology policy.

7. Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.

8. Trains instructors, manager, lab technicians, and other staff on software and hardware use relevant to the network functionality, network security and repair.

9. Performs software updates and upgrades.

10. May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes from vendors for equipment and software.

11. Assists administrators and staff with a variety of technical issues.

12. Collaborates with District personnel in the design and development of system configurations and software.

13. Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.

14. May provide guidance, training, and instruction to lower level technology staff and student assistants.

15. Stays abreast of advances in technology and keeps current on relevant technology changes.

16. Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Advanced knowledge of computer hardware, software, and network operations, protocols, and capabilities.

Microsoft and Linux servers and their operating systems.

User account administration. LAN software installation and operation; LAN and WAN security protocols.

Budgeting principles and practices.

Computer hardware, software, and peripheral installation and operation.

Telecommunication installation and troubleshooting. Ability to: Install computers, servers, hubs, and telecommunications lines. Install and configure software applications on LANs.

Respond to user requests for assistance and provide technical support for computer and network malfunctions.

Diagnose equipment and software problems using software and hardware based diagnostic tools.

Assist in the analysis of telecommunication system requirements.

Adapt to changing technologies and learn functionality of new equipment and systems.

Read, interpret, and apply detailed technical written and oral instructions.

Learn District and College organization, operations, policies and objectives.

Plan and organize work.

Understand and follow oral and written instructions.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily indoors with travel to various locations to provide user support and attend meetings. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction.

Posting Number: 183

To apply, visit: http://apptrkr.com/1080643

The San Bernardino Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.

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