BASIC FUNCTION: Under the direction of an assigned supervisor, perform a variety of clerical and keyboarding duties in an assigned area or office; provide information and assistance to others as required. DISTINGUISING CHARACTERISTICS: The Clerical Assistant II classification is the experienced-level classification of the series. Incumbents perform more varied clerical and keyboarding duties and provide general clerical support in an assigned office or area. The Clerical Assistant III classification is the advanced-level classification of the series. Incumbents perform complex and responsible clerical duties involving the operation of computer terminals, word processing and transcription equipment. Incumbents may provide sole clerical personnel or provide complex, specialized clerical support in an assigned department. Clerical support duties such as filing, keyboarding and maintaining records. REPRESENTATIVE DUTIES: Perform a variety of clerical duties such as posting records, making arithmetic computations and compiling and recording information from clearly indicated sources. Keyboard correspondence, memoranda, reports, requisitions, forms and other documents; proofread and edit written materials as required. Answer telephones and greet office visitors; provide information and assistance to callers, take messages, or refer calls or visitors to appropriate personnel; receive, sort and distribute mail. Provide information and services to other County departments and personnel, various outside agencies and organizations and the general public. Prepare and maintain a variety of records, logs and files; locate materials and information in records and files as required. Collect fees and payments for departmental services; prepare receipts and maintain related records; prepare cash for bank deposit according to established procedures. Reserve places for meetings and conferences; make travel and room reservations as required. Operate a computer terminal or microcomputer to enter date and update information; generate lists and reports as requested. Duplicate information; package and distribute completed copies. Operate office equipment such as calculator, transcription equipment, copier, word processor and computer equipment. Order and maintain adequate stock of office supplies as assigned. Train and provide work direction to student assistants. Assist or substitute for other clerical assistant I or II personnel as required. Perform related duties as assigned. KNOWLEDGE AND ABILITITES: KNOWLEDGE OF: Modern office practices, procedures and equipment. Interpersonal skills using tact, patience and courtesy. Operation of office and computer equipment. Telephone techniques and etiquette. Record-keeping techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Oral and written communication skills. ABILITY TO: Learn the policies, procedures, activities and programs of an assigned area or office quickly and accurately. Perform clerical duties of above-average difficulty. Operate office equipment and machinery such as calculator, transcription equipment, copier, and word processor and computer equipment. Add, subtract, multiply and divide quickly and accurately. Understand and follow oral and written directions. Maintain records and files including alpha, numeric and chronological records. Communicate effectively both orally and in writing. Keyboard at an acceptable rate of speed. Establish and maintain cooperative and effective working relationships with others. Respond to the public with courtesy and tact. EDUCATION AND EXPERIENCE: Any combination equivalent to: One year experience at the level of an Office Assistant I. Keyboard 45 wpm LICENSES AND OTHER REQUIREMENTS: Some positions in this classification may be required to possess a valid California driver’s license. WORKING CONDITIONS: Office environment.