Back To Search Results Page

Bilingual (English/Spanish) Office Coordinator 2 - Call Center (25 hours per week)

Visions In Education Charter School - Sacramento Logo
12/23/2016
1
12 month, 5 days/week, 5 hrs/day M-F 10:00-3:00
Full Time
1/13/2017 11:55 PM Pacific
$17.75-$23.11/hr
Date Posted:
12/23/2016
Application Deadline:
1/13/2017 11:55 PM Pacific
Employment Type:
Full Time
Length of Work Year:
12 month, 5 days/week, 5 hrs/day M-F 10:00-3:00
Salary:
$17.75-$23.11/hr
Number Openings: (At time of posting)
1
Contact: Donna Glenn Email: dglenn@viedu.org Phone:
Job Description / Essential Elements: Print   

This is not a complete job description but an overview of the type of work the job will entail.

Overview of Call Center Responsibilities

Handle incoming/outgoing calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Job Tasks and Responsibilities

  • answer calls and respond to emails 
  • handle customer inquiries both by telephone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information 
  • process forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • describe products and services
  • respond to questions
  • identify and overcome objections
  • take the customer through the enrollment process

Education and Experience

  • high school diploma or equivalent
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes
  • proficient in relevant computer applications and call center systems
  • good typing skills
  • knowledge of sales principles and methods
  • proven track record in sales
  • required bilingual language skills (Spanish)

Key Competencies

  • verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • team work
  • stress tolerance
  • resilience
  • persuasiveness
  • adaptability
  • tenacious
  • negotiation skills
  • high energy level

 

 

 

Requirements for Applying

Bilingual English/Spanish is REQUIRED for this position. Please include application, resume, two letters of recommendation, and cover letter. Please state clearly in your cover letter your experience that qualifies you for this position and why you want to work for Visions In Education Charter School. If you possess a current typing certificate, please include that as well. More information regarding our school can be found by visiting www.viedu.org. This position will work at our office in Carmichael, CA. We have a very generous, competitive benefits package that includes 100% employer-paid Medical/Dental/Vision (single), Retirement (state PERS), Vacation (10 days), Sick and Holiday - with 2 weeks of paid time off over the holiday season.

  • Letter of Introduction
  • Resume

    Requirements for Applying

    Bilingual English/Spanish is REQUIRED for this position. Please include application, resume, two letters of recommendation, and cover letter. Please state clearly in your cover letter your experience that qualifies you for this position and why you want to work for Visions In Education Charter School. If you possess a current typing certificate, please include that as well. More information regarding our school can be found by visiting www.viedu.org. This position will work at our office in Carmichael, CA. We have a very generous, competitive benefits package that includes 100% employer-paid Medical/Dental/Vision (single), Retirement (state PERS), Vacation (10 days), Sick and Holiday - with 2 weeks of paid time off over the holiday season.

    • Letter of Introduction
    • Resume

      Visions In Education is one the largest K-12 Public Charter School serving northern California. We provide educational options for those students and families seeking alternatives to the traditional public school setting. We have built our organization based upon hiring the most qualified people and helping them acquire the skills and knowledge they need to succeed. Our students and families choose us as their school because we provide great teachers, systems and technology to achieve their educational goals. You'll see the results of your work every single day as you will be part of building and improving systems and services for our stakeholders. If you value and appreciate the ability to improve our organization and all of our related systems and services, love meeting goals and are nimble enough to handle a fast-paced environment, we want you to join our team.

      Back To Search Results Page

      Visions In Education Charter School - Sacramento



      Application Deadline: 1/13/2017 11:55 PM Pacific

      Visions In Education is one the largest K-12 Public Charter School serving northern California. We provide educational options for those students and families seeking alternatives to the traditional public school setting. We have built our organization based upon hiring the most qualified people and helping them acquire the skills and knowledge they need to succeed. Our students and families choose us as their school because we provide great teachers, systems and technology to achieve their educational goals. You'll see the results of your work every single day as you will be part of building and improving systems and services for our stakeholders. If you value and appreciate the ability to improve our organization and all of our related systems and services, love meeting goals and are nimble enough to handle a fast-paced environment, we want you to join our team.

      Links Related to this Job