USER SUPPORT MANAGER at Orange Unified School District
About the Employer
About Us The Orange Unified School District serves approximately 28,000 students in grades kindergarten through 12th, and encompasses all or part of the cities of Anaheim, Garden Grove, Orange, Santa Ana, and Villa Park. In 1953, the citizens of the area voted to form a “unified” school district, combining the original five elementary districts with the high school district into one unified district, now known as the Orange Unified School District. The District has a long history of excellence that continues to grow and be enriched by the accomplishments of its students, teachers, staff and community. VISION - Our Commitment Inspiring our learners of today to be purposeful leaders of tomorrow. MISSION - Our Intention In partnership with our community, we will provide a safe, equitable, and innovative culture of learning for each scholar to have a competitive EDGE as a leader. CORE VALUES - Our Foundation * Integrity - We embrace a culture of ethical and transparent decision making and actions. * Equity - We promote inclusive and culturally relevant environments by supporting the social-emotional and intellectual needs of all. * Respect - We advocate for strong, compassionate relationships that appreciate the unique qualities of our diverse community. * Excellence - We strive for the highest standards in all endeavors by deliberately pursuing continuous growth and innovation.
Job Description / Essential Elements:
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Orange Unified School District
User Support Manager
DEFINITION
Under the direction of the Director of Technology, the User Support Manager provides leadership and direction for the area of technical services including desktop support, help desk, and technical training; oversees the day-to-day operations providing school site and departmental installations, plans and coordinates end-user device application and operating system upgrades, repair, maintenance and customer support; manages technical training of District staff for both hardware and software usage; plans, schedules, coordinates and supervises personnel engaged in technical support services; allocates resources and sets priorities; manages technical and user support District-wide; coordinates with all District management and school site administration to plan, manage and oversee comprehensive technology programs and objectives; performs other duties as required.
EXAMPLES OF DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Manages the installation, repair and maintenance of hardware, software
- Plans and coordinates end-user device application and operating system upgrades
- Manages the customer support needs of District departments and school sites
- Manages the training programs for District administrative and technical staff
- Tracks and analyzes hardware and software problem trends
- Plans, organizes, schedules and supervises technology and user support specialists
- Manages the hardware and software inventory and warehouse control system
- Contributes to the leadership and direction in technology planning, technology acquisition, applications development and establishment of standards for hardware and software
- Participates in development and implementation of departmental goals, objectives, priorities, standards and procedures
- Contributes to the establishment and enforcement of technology and security policies and standards
- Coordinates personnel related issues including training and evaluating employees
QUALIFICATIONS
Knowledge of:
PC and Apple hardware and software, basic networking equipment and other peripherals; procedures and policies for ongoing maintenance and support of District staff technology needs; methods for prioritization, scheduling and dispatching technology support services; principles of supervision, training and performance evaluation; principles and techniques for project planning, scheduling and control; K-12 Education business and management practices.
Ability to:
Provide guidance to technology support staff; supervise, coordinate, and direct staff in hardware, software and basic network installation, repair, maintenance, troubleshooting, customer support and training; identify and implement long-term direction for the Technical Services function; define specific goals, develop sound strategies and work systematically to accomplish objectives; use strong management skills to perform planning, directing, reporting and administrative duties; organize work, estimate time, and materials required; prepare concise reports for operational and planning needs; analyze proposals for hardware and software acquisitions; establish and maintain effective organization, community, and public relationships;
comply with the District’s customer service standards, as outlined in Board Policy.
PREFERRED EXPERIENCE AND EDUCATION
Three years in an information technology environment. Education equivalent to four years of college coursework in information technology or a bachelor’s degree in either information technology or a closely related field.
Rev. 06/15/15
Requirements / Qualifications
Requirements / Qualifications
* OUSD ED JOIN On Line Classified Leadership Application. * Letter of Introduction * Resume * Three Letters of Recommendation * Written response to supplemental questions posted below: 1. Describe a time you had to manage conflict within your department, team, or group. 2. There was a power surge and vital network services are affected. E-mail and internet services are operational, but an essential business application (Aeries Student Information System) is inaccessible. Write an email correspondence to all staff targeting principals, office staff, and teachers to notify them of the outage. Address all correspondence to: Christina Lin, Administrative Director, Technology Services
* OUSD ED JOIN On Line Classified Leadership Application. * Letter of Introduction * Resume * Three Letters of Recommendation * Written response to supplemental questions posted below: 1. Describe a time you had to manage conflict within your department, team, or group. 2. There was a power surge and vital network services are affected. E-mail and internet services are operational, but an essential business application (Aeries Student Information System) is inaccessible. Write an email correspondence to all staff targeting principals, office staff, and teachers to notify them of the outage. Address all correspondence to: Christina Lin, Administrative Director, Technology Services
Comments and Other Information
* Three years in an information technology environment.
* Education equivalent to four years of college coursework in information technology or a bachelor's degree in either information technology or a closely related field.
Comments and Other Information
* Three years in an information technology environment.
* Education equivalent to four years of college coursework in information technology or a bachelor's degree in either information technology or a closely related field.
Application Deadline
1/10/2017 2:20 PM Pacific
Date Posted
12/6/2016
Contact
Number of Openings
1
Add'l Salary Info
$80,136 - $102,706 In-District Longevity
Length of Work Year
2016-2017
Employment Type
Full Time
Benefits::
Medical Dental, Vision (emp & dep) Life Insurance (emp only)