Note: It is important that you complete the education and experience sections of your employment profile as fully and completely as possible. Special Note: AASD members will be given Priority Consideration for this position by completing an on-line application. For questions regarding priority consideration contact Pat Raymond at 619/725-8102 or praymond@sandi.net. The Information Technology Team within the San Diego Unified School District is seeking an IT Help Desk Supervisor. The successful candidate must be a hands-on leader with the capacity to supervise customer service representatives, provide outstanding customer service within a dynamic technical Help Desk. Candidates should be motivated and able to exercise independent judgment and decision-making capabilities. Solid communication skills, both verbal and written are essential. Must be comfortable working in a team environment and have strong people skills and telephone etiquette. Must be able to establish, maintain and follow documented Help Desk procedures based on industry best practices like ITIL and ITSM.