LODI UNIFIED SCHOOL DISTRICT CLASS TITLE: SYSTEMS ANALYST I BASIC FUNCTION: Analyze, install, maintain and troubleshoot centralized computer systems, programs and software; meet with users to implement new and change existing computer systems; maintain documentation, forms, databases and reports; provide training in the proper operation of computer systems and applications. REPRESENTATIVE DUTIES: Individual positions may not perform all of the duties listed nor do these examples include all responsibilities of positions in this class. Analyze, maintain and troubleshoot centralized computer systems, programs and software; install hardware and software systems. E Communicate and work directly with District staff and individual users to determine conversion needs, coordinate activities, exchange information and resolve issues and concerns. E Analyze new programs for system compatibility; assist individual users in the conversion to and understanding of new computer systems. E Maintain electronic forms, databases and reports in response to user needs. E Ensure the integrity and reliability of computer-generated reports. E Maintain up-to-date documentation for purposes of training end users in the proper use of computer systems and applications. E Provide training and support in the proper use of installed software systems; respond to questions or problems in person or on the telephone; drive to various sites to assist users as needed. E Troubleshoot and resolve routine mainframe problems; conduct diagnostic testing on computers as needed; order replacement parts as needed. E Maintain current knowledge of state and federal mandated policies, procedures and regulations for reporting purposes. E Prepare and maintain records and reports related to assigned activities. E Perform computer operator functions such as: print reports, back up computer system information and provide other services through the District office computer center. Operate various computer hardware and software systems including mainframe, network and personal computers, and various printers, hard drives, cables and connectors, and other tools as assigned. Perform system back-ups and preventive maintenance on hardware and software systems. Maintain current technical skills and systems knowledge while learning to use new technologies in a self-directed environment. Perform related duties as assigned. KNOWLEDGE AND ABILITIES: KNOWLEDGE OF: Centralized information system management. Computer system training techniques. Data conversion techniques. Technical aspects of field of specialty. Operation of mainframe, network and personal computer systems. Correct English usage, grammar, spelling, punctuation and vocabulary. Interpersonal skills using tact, patience and courtesy. ABILITY TO: Analyze, install, maintain and troubleshoot centralized computer systems, programs and software. Provide technical user support assistance. Maintain forms, databases and reports based on user needs. Prepare and maintain records and reports. Operate mainframe, network and personal computer hardware and software systems. Troubleshoot and resolve routine mainframe problems. Understand and follow oral and written instructions. Communicate effectively both orally and in writing. Plan and organize work. Meet schedules and timelines. Work independently with little direction. Analyze routine problems accurately and adopt an effective course of action. Establish and maintain cooperative and effective working relationships with others. EDUCATION AND EXPERIENCE: Any combination equivalent to: high school diploma or equivalent supplemented by bachelor’s degree in computer science, management information systems or related field or increasingly responsible experience in mainframe computer installations, operations, troubleshooting and repair work. LICENSES AND OTHER REQUIREMENTS: Valid California driver’s license. WORKING CONDITIONS: ENVIRONMENT: Indoor environment. Driving a vehicle to conduct work. PHYSICAL DEMANDS: Dexterity of hands and fingers to operate a computer keyboard. Sitting for extended periods of time. Lifting, carrying, pushing or pulling moderately heavy computer equipment. Developed 11/02