I.T. TECHNICIAN

Job Scope

The I.T. Technician serves as a technical resource and assists in supporting all desktop, mobile and peripheral devices at Santa Rosa Academy. Is responsible for the installation, configuration, operation, repair, maintenance, troubleshooting, updating and diagnosis of hardware, software and other equipment. Communicates effectively with the Supervisors and other I.T. staff. Maintains department records, resolves E-ticket requests, tracks inventory and executes assigned projects. Interacts daily with students, parents and staff to identify technology problems and resolve them with a high level of customer service. In addition to general duties each technician may be assigned one or more project/task specialist role(s).

Essential Functions

 1:1 Program - Level One Student/Parent Support

Communicates with students in person, by phone, by email or via E-ticket for the purpose of providing information and support for the 1:1 Program. Answers student 1:1 Program questions, policy questions, repair/warranty process questions and other general technology department questions. Interacts with students to process student MacBook repairs (on-site, off-site and insurance-based). Logs and tracks student repairs. Checks-out and tracks repair loaner equipment.

Data Entry/Records Management

Maintains a wide variety of documents, files and records (e.g. repair documents, contact lists, student email account creation and logging, PD materials, etc.) for the purpose of documenting activities, providing information and supporting department programs.

Inventory Management

Maintains and documents inventory in the following categories: textbooks, furniture, office supplies and technology equipment. Maintains technology equipment for the purpose of ensuring items' availability including the processing of performance and repair documentation for office equipment (e.g. Xerox copiers).

General Technology Department Support

Processes a variety of documents, materials and equipment (e.g. logs, software, equipment check out, etc.) for the purpose of disseminating information and equipment in compliance with program, district, state and/or federal requirements. Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the SRA technology department.

Potential Additional Duties (Project/Task Specialist)

Device Application Deployment Specialist

Maintain and support all Windows, Macintosh  and mobile device applications; analyzes and documents new and existing systems, determines requirements and recommends techniques; tests and evaluates solutions.

E-Ticket System Specialist

Supports and updates the SRA E-ticket system (WHD). Maintains the system database so that devices and users (students and staff) are properly configured. Installs WHD system updates as needed and troubleshoots system problems.

Repairs and Claims Specialist

Repairs Chromebooks and MacBooks as needed.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. 

Knowledge of:

• Various forms of electronic technology suitable for educational applications 
• The use of a variety of computer systems and software and their application to District needs 
• Basic computer functions including hard drives, keyboards, printers, scanners, and projectors 
• Network Management tools such as, shell scripting language, VBscript or PowerShell as well as web based repositories.
• Apple and PC operating systems and related software

Ability to:

• Establish and maintain cooperative working relationships with those contacted in the course of work 
• Read and understand technical manuals and reports 
• Operate a variety of computer systems, networks, and application software 
• Maintain confidentiality of school related information 
• Identify, diagnose and find effective solutions to problems related to computer hardware and software 

 EXPERIENCE AND EDUCATION

 Experience:

• At least two years experience working with computer hardware, software and peripherals, repairing and installing technology equipment
• Scripting experience preferred:  Custom scripts using, Bash/Shell, Python or other language

 Education:

• High school graduate or equivalent
• At least one year of training in computer and/or network information systems or comparable experience in a work environment, or college degree
• Supplemental specialized training in technology and/or vendor certifications, LAN support services, including problem analysis/resolution, and installation are highly desirable

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, sit, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.  Extended periods of keyboarding, sitting and/or standing. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee may occasionally encounter outside weather conditions. Outside weather conditions in the local environment can exceed 100 degrees on occasion. The noise level in the work environment is usually moderate.

 Licenses and Certificates:

 Fingerprinting and t.b. clearance required upon hire.