MENLO PARK CITY SCHOOL DISTRICT

JOB DESCRIPTION-CLASSIFIED

CUSTOMER SERVICE RECEPTIONIST

 GENERAL SCOPE

Under the supervision of the District Superintendent, performs a wide variety of clerical duties (10 month employee).

 EXAMPLES OF DUTIES AND RESPONSIBILITIES

• Provides assistance to the Executive Assistant to the Superintendent in the operation of the District office
• Provides secretarial support to the District office Cabinet
• Answers telephones and acts as office receptionist
• Operates a computer to input, update and retrieve a variety of data
• Types, duplicates and distributes memorandums, letters, newsletters, and other correspondence as directed
• Provides information and assistance to visitors/general public
• Assists in arranging and coordinating District and community activities utilizing District facilities; processes facility use forms and maintains calendar for facility use
• Complies and maintains records and reports as directed; maintain files
• Operates a variety of office machines, including typewriter, fax, copier and copy/duplicator
• Receives, sorts and distributes mail
• Processes purchase orders; maintains and distributes materials, supplies and equipment as directed
• Performs other related duties as assigned

KNOWLEDGE OF:

• Basic data entry and word processing techniques and programs
• Modern office practices, procedures and equipment
• Record keeping techniques
• Correct English usage, grammar, spelling, punctuation and vocabulary
• Interpersonal skills using tact, patience and courtesy
• Telephone techniques and etiquette
• Oral and written communication skills

ABILITY TO:

• Perform assigned clerical duties quickly and accurately
• Understand and follow oral and written directions
• Work cooperatively with others
• Work on own initiative, set priorities
• Meet schedules and timelines
• Maintain records and prepare reports
• Perform arithmetic calculations quickly and accurately
• Complete work with many interruptions
• Input and manage technological data bases for student enrollment and attendance
• Keyboard at 50 words net per minute from clear copy
• Operate standard office machines and equipment, including the computer, typewriter, copier and fax
• Prepare computer generated spread sheets and related materials
• Administer basic first aid
• Bilingual skills preferred

PHYSICAL REQUIREMENTS

• Stamina sufficient to stand or sit for extended periods of time
• Mobility sufficient to move from desk to cabinets and files within office
• Vision sufficient to read fine print
• Hearing and speech sufficient to enable communication by telephone and in person
• Manual dexterity sufficient to operate a computer keyboard, typewriter, copier and related office equipment
• Lift and carry up to 30 pounds

EXPERIENCE AND TRAINING

Working knowledge of modern office methods and procedures including computers. Strong interpersonal and customer service skills to handle a variety of situations and circumstances.

EDUCATION

High school graduate with equivalent of two years successful work experience in related field. 

Salary Range:  12