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Client Support Analyst

Alameda County Office Of Education Logo
9/26/2013
HR Specialist
(510) 670-7726
1
261
Full Time
10/17/2013 5:00 PM Pacific
MONTHLY SALARY RANGE: $5,107.48 –$6,208.15 (5 Steps/Range 20, CSEA); In Addition to Salary: Fringe Benefit allotment included in salary, Membership in the Public Employees’ Retirement System, Educational Incentive Stipend
Date Posted:
9/26/2013
Application Deadline:
10/17/2013 5:00 PM Pacific
Employment Type:
Full Time
Length of Work Year:
261
Salary:
MONTHLY SALARY RANGE: $5,107.48 –$6,208.15 (5 Steps/Range 20, CSEA); In Addition to Salary: Fringe Benefit allotment included in salary, Membership in the Public Employees’ Retirement System, Educational Incentive Stipend
Number Openings: (At time of posting)
1
Contact: HR Specialist Email: hrspecialist@acoe.org Phone: (510) 670-7726
L1314-05
2500
1.0
Doug D'Amour
Jackie Simmerson
9
L1314-05
2500
1.0
Doug D'Amour
Jackie Simmerson
9

Requirements for Applying

THE POSITION: Provides training, client support, and analysis for the implementation and operation of student demographic, financial, human resources, payroll, and other software. QUALIFICATIONS: Associate's degree in Business Administration, Information Technology or related field; four years related experience of increasing responsibility and/or training; or equivalent combination of education and experience. Valid California driver’s license.

TYPICAL DUTIES: Plans, implements and supports software used in the finance, payroll, human resources, credentials, retirement processing, and other related systems. Identifies, evaluates, and resolves client problems and issues related to assigned computer applications. Advises and trains officials, administrators, and support staff in software application procedures, in groups and individually. Assists in the planning, development, and maintenance of project documentation, for current and planned projects. Designs, develops and writes database reports for software applications to meet client needs in finance, payroll, human resources, student demographics, and other applications. Ensures compliance with accepted industry standards, established ACOE standards, policies, and procedures. Establishes and maintains collaborative customer service relationships with school district officials, other staff, software providers, and outside agencies. Performs detailed analysis of existing client procedures and needs assessments. Develops and prepares application documentation and training materials for new procedures and changes to existing procedures, including flow charts and user guides. Develops and tests software applications for recommendations to clients. Markets the utilization of software applications to potential users; develops software demonstrations and documentation for presentations to potential clients. Monitors client use of systems and identifies needs for additional client training. Serves as liaison between vendors and clients in software development and enhancement. Performs related duties as required.

  • Copy of Transcript (Associate's degree in Business Administration, Information Technology or related field)
  • Resume (Must show four years related experience of increasing responsibility and/or training)

    Requirements for Applying

    THE POSITION: Provides training, client support, and analysis for the implementation and operation of student demographic, financial, human resources, payroll, and other software. QUALIFICATIONS: Associate's degree in Business Administration, Information Technology or related field; four years related experience of increasing responsibility and/or training; or equivalent combination of education and experience. Valid California driver’s license.

    TYPICAL DUTIES: Plans, implements and supports software used in the finance, payroll, human resources, credentials, retirement processing, and other related systems. Identifies, evaluates, and resolves client problems and issues related to assigned computer applications. Advises and trains officials, administrators, and support staff in software application procedures, in groups and individually. Assists in the planning, development, and maintenance of project documentation, for current and planned projects. Designs, develops and writes database reports for software applications to meet client needs in finance, payroll, human resources, student demographics, and other applications. Ensures compliance with accepted industry standards, established ACOE standards, policies, and procedures. Establishes and maintains collaborative customer service relationships with school district officials, other staff, software providers, and outside agencies. Performs detailed analysis of existing client procedures and needs assessments. Develops and prepares application documentation and training materials for new procedures and changes to existing procedures, including flow charts and user guides. Develops and tests software applications for recommendations to clients. Markets the utilization of software applications to potential users; develops software demonstrations and documentation for presentations to potential clients. Monitors client use of systems and identifies needs for additional client training. Serves as liaison between vendors and clients in software development and enhancement. Performs related duties as required.

    • Copy of Transcript (Associate's degree in Business Administration, Information Technology or related field)
    • Resume (Must show four years related experience of increasing responsibility and/or training)

      To be considered for this position, ALL applicants MUST INCLUDE salary in EDJOIN application employment history. ALL applicant communications will be sent via EMAIL from no-reply@edjoin.org to the email address listed on the application submitted. Please make sure that you check your SPAM/BULK MAIL regularly.

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      Alameda County Office Of Education



      Application Deadline: 10/17/2013 5:00 PM Pacific

      To be considered for this position, ALL applicants MUST INCLUDE salary in EDJOIN application employment history. ALL applicant communications will be sent via EMAIL from no-reply@edjoin.org to the email address listed on the application submitted. Please make sure that you check your SPAM/BULK MAIL regularly.

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