THE POSITION: Provides training, client support, and analysis for the implementation and operation of student demographic, financial, human resources, payroll, and other software.
QUALIFICATIONS: Associate's degree in Business Administration, Information Technology or related field; four years related experience of increasing responsibility and/or training; or equivalent combination of education and experience. Valid California driver’s license.
TYPICAL DUTIES: Plans, implements and supports software used in the finance, payroll, human resources, credentials, retirement processing, and other related systems. Identifies, evaluates, and resolves client problems and issues related to assigned computer applications. Advises and trains officials, administrators, and support staff in software application procedures, in groups and individually. Assists in the planning, development, and maintenance of project documentation, for current and planned projects. Designs, develops and writes database reports for software applications to meet client needs in finance, payroll, human resources, student demographics, and other applications. Ensures compliance with accepted industry standards, established ACOE standards, policies, and procedures. Establishes and maintains collaborative customer service relationships with school district officials, other staff, software providers, and outside agencies. Performs detailed analysis of existing client procedures and needs assessments. Develops and prepares application documentation and training materials for new procedures and changes to existing procedures, including flow charts and user guides. Develops and tests software applications for recommendations to clients. Markets the utilization of software applications to potential users; develops software demonstrations and documentation for presentations to potential clients. Monitors client use of systems and identifies needs for additional client training. Serves as liaison between vendors and clients in software development and enhancement. Performs related duties as required.
- Copy of Transcript (Associate's degree in Business Administration, Information Technology or related field)
- Resume (Must show four years related experience of increasing responsibility and/or training)