Under general supervision of an assigned supervisor, serves as a receptionist operating a telephone switchboard; provide routine information to the public; perform a variety of clerical/technical tasks requiring considerable knowledge of relevant school programs; greet, screen, and assist parents, students, and visitors; and perform related duties as assigned.
• Greet and assist callers and visitors, problem solving to determine proper referral;
• Operate a multi-line phone system directing calls to appropriate personnel using professional etiquette;
• Receive incoming calls and make connections; take and transmit messages and give information;
• Receive, sort, and route all mail, assist with bulk mailing and operate a postage meter;
• Train staff, substitutes, and students in use of telephone system;
• Keep updated on school boundaries and disseminate attendance boundary information by telephone and in person;
• Do a variety of routine clerical work;
• Maintain informational files and records;
• Keep work and reception area in an attractive neat manner;
• May be required to direct radio transmitted emergency, custodial, and security related messages to appropriate staff;
• May be required to assist with controlling access to the assigned area’s perimeter via telephone, radio or security system; and
• Perform other related duties as assigned.
• Operation of telephone switchboard;
• Proper telephone etiquette and techniques;
• Modern office practices, procedures, and equipment;
• Correct English usage, grammar, spelling, punctuation and vocabulary;
• Record keeping techniques;
• Interpersonal skills using tact, patience, and courtesy; and
• Operation of a variety of office equipment including a computer.
• Answer telephones and greet the public courteously;
• Operator a computer and use related software;
• Communicate a positive public relations image for the office;
• Use interpersonal techniques with tact, patience and courtesy;
• Communicate effectively both orally and in writing;
• Understand and follow oral and written instructions;
• Perform a variety of clerical tasks as required;
• Provide information and assistance to others according to established guidelines;
• Maintain records and files;
• Work independently with constant interruptions;
• Train others, including students; and
• Maintain consistent, punctual and regular attendance.
EDUCATION AND EXPERIENCE
• One year of general clerical experience;
• High School diploma or equivalent; and
• Bilingual (Spanish) desirable.
• Office environment
• Dexterity of hands and fingers to operate office equipment;
• Sitting or standing for extended periods of time to assist the public at the counter;
• Perform tasks that require bending, stooping, and twisting; and
• Lifting, carrying up to 25 pounds.
• Oral comprehension and expression;
• Written comprehension;
• Speech recognition;
• Auditory understanding; and
• Problem Sensitivity.