The Student Information Systems Specialist serves in the maintenance of student records related to registration, enrollment, attendance, scheduling and grades of students; support data systems and specialized network support duties associated with varying aspects of student information and record systems; assist in technical preparation for the Master Schedule; provide assistance in department, site programs or projects as directed; train school staff regarding the use of components of the student information systems and office productivity software as it relates to the student information systems; assist in the development of student information systems forms and report development; perform related work as required.

Duties:

• Assists in the organization and management of student records related to registration, enrollment, attendance, scheduling and grades of students for decision-making and in the daily operation of departments.
• Troubleshoot various technical issues related to the student information systems via phone, email or in person; consult with in-house Student Information Systems staff or Information Technology staff for issues that may need to be escaladed to outside technical support representatives to resolve the issue.
• Provide one-on-one or group training to school staff on the student information systems, as their job position requires, including any other software application that may be used in conjunction with the student information systems.
• Compile and prepare a variety of record extracts, labels and reports related to the student information systems data to be sent to the federal government, state, district and other outside agencies or departments within the school.
• Work with in-house staff and vendors on software and hardware installations, troubleshooting, administration and maintenance of equipment and software related to the student information systems.
• Attend a variety of meetings with school site personnel to exchange information concerning student information systems software, projects, support staff, data, implementation and maintenance; assist with school efforts to enhance the student information systems to better serve the needs of the users and the community; attend assigned conferences to provide and receive training.
• Assist in the creation of letters, memoranda, news releases, bulletins, user documentation, manuals and other advanced technical documents.
• Perform related duties as assigned.

 Knowledge, Skills and Abilities:

Knowledge of:
Student information systems and supporting programs; principles, theories, problems and practices pertaining to computer operations, peripheral equipment and customer support; Windows and Macintosh computer operating systems, Microsoft Office Suite or other word processing, spreadsheet, desktop publishing and database management software; basic industry-standard networking principles; student enrollment procedures and requirements with regard to record-keeping and report preparation techniques; requirements and restrictions of database concepts; applicable sections of the State Education Code, legal requirements and regulations pertaining to student records and attendance; telephone techniques and etiquette; interpersonal skills using tact, patience and courtesy; principles of training and providing help desk support; knowledgeable and proficient with Internet usage and terminology.

Ability to:
Operate a computer and related software; maintain confidentiality with discretion of sensitive information; communicate clearly and concisely, both orally and in writing, with the ability to interact positively, flexibly and patiently while having to multi-task with co-workers, supervisors, community and vendors to maintain cooperative and effective working relationships with others; handle a multitude of responsibilities with minimal supervision; read and interpret documents such as operating and maintenance instructions, and procedure manuals; define problems, collect data, establish facts, and draw valid conclusions; apply common sense understanding to carry out detailed written, oral, and technical instructions; learn new skills to keep current with technology changes; troubleshoot basic network problems related to the student information systems and client computers; meet schedules and timelines, with the ability to analyze situations accurately and adopt an effective course of action to prioritize and schedule work; review and verify input and output data to assure accuracy and efficiency.

Education and Experience
Any combination equivalent to: graduation from high school and an Associate of Science degree in computer technology or related field is preferred. Four years of increasingly responsible experience providing technical support for computer systems or databases, including at least three years of increasingly responsible experience with school based data systems and CalPADS. eSchool experience preferred. Experience with Microsoft SQL and DB4 is preferred. Previous school IT employment is preferred.

 Physical Requirements:

• Hearing and speaking to exchange information in person and on the telephone
• Dexterity of hands and fingers to operate a computer and related equipment for extended periods of time (keypad, keyboard, mouse, other input devices and computer repair tools).
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus repeatable read a computer monitor and printed/written materials.
• Stand, walk, twist, crouch, stoop, kneel, bend over, grasp, reach overhead above the shoulders and horizontally, push, pull and move, lift and/or carry up to 50 pounds at waist level.