STANISLAUS COUNTY OFFICE OF EDUCATION CLASS TITLE: RECEPTIONIST BASIC FUNCTION: Under the direction of an assigned supervisor, operate a centralized telephone console; greet and assist visitors to the office; receive, sort, distribute and process incoming, outgoing and internal mail and correspondence; perform a variety of clerical support duties. REPRESENTATIVE DUTIES: Operate a centralized telephone console, directing calls to appropriate personnel; receive and transmit messages; provide general information to callers as needed; greet parents, students and other visitors. Receive, sort, and distribute incoming, outgoing and internal mail and correspondence; receive and distribute incoming packages; receive and distribute faxes to appropriate personnel. Perform general clerical duties including ordering supplies and typing a variety of materials including correspondence, labels, requisitions, memoranda and other items. Maintain reservations of meeting room and County vehicles as assigned; issue County vehicle keys and building keys according to established procedures; maintain related records; type reservation schedules; maintain vehicle insurance forms. Operate a variety of office equipment including a computer, typewriter, fax machine and copier and other assigned equipment. Prepare and maintain records, forms and logs related to assigned activities. Monitor stock inventory and order office supplies, forms or other materials according to established procedures. Assist with special projects including mailings, printing projects and other activities as directed. Perform related duties as assigned. KNOWLEDGE OF: Operation of a centralized telephone console. Telephone techniques and etiquette. Interpersonal skills using tact, courtesy and diplomacy. Modern office practices, procedures and equipment. Correct English usage, grammar, punctuation, spelling and vocabulary. ABILITY TO: Answer telephones and greet the public courteously. Provide information, directions and assistance. Maintain routine records. Perform general clerical duties including typing, filing and duplicating. Obtain a working knowledge of other departments and personnel for routing purposes. Communicate effectively both orally and in writing. Operate a variety of office equipment including a computer. Complete work with many interruptions. Keyboard, format and produce a variety of documents related to the basic function of the assigned classification Record data and information. EDUCATION AND EXPERIENCE: Qualifications are any combination equivalent to: graduation from high school, passing the Stanislaus County Office of Education Receptionist Exam and one year of responsible general clerical experience. ENVIRONMENT: Office environment. Constant interruptions. PHYSICAL DEMANDS: Hearing and speaking to exchange information in person or on the telephone. Dexterity of hands and fingers to operate a computer keyboard and other office equipment. Seeing to read a variety of materials. Sitting or standing for extended periods of time. Bending at the waist, kneeling or crouching to file materials. APPROVAL DATE: 07/01/00 Revised 6/22/06 Revised 4/24/08