Customer Service Representative at Innovative Education Management
About the Employer
Innovative Education Management (IEM) has been successfully developing and operating California charter schools since 1998. Many California charters are modeled after the structure of IEM’s independent study model. Innovative Education Management (IEM) and its Charter Schools believe in giving students, parents and teachers the freedom to develop individualized learning opportunities while working with a credentialed teacher. Our goal is to develop educated students who reach their full potential. Every position at IEM supports this mission. IEM team members are empowered to innovate and find new solutions to further our students’ educations as well as their own career aspirations. We believe the contribution of each individual is essential to success.
Job Summary
Job Summary
Provides responsive customer service support to internal customers, including educators, school administrators, and business department personnel. Responds to inquiries, researches, and communicates the status of orders and paperwork, addresses routine questions and concerns, and identifies issues requiring additional assistance or escalation. Maintains accurate records, follows up to ensure issues are resolved, and works collaboratively with other departments to support efficient operations and a positive customer experience.
Requirements / Qualifications
MINIMUM QUALIFICATIONS: Education: High School Diploma or equivalent Experience: At least one (1) year of customer service, administrative, purchasing, or related office experience.
REQUIRED DOCUMENTS: - Letter of interest - Current Resume Applications not accompanied with the above required materials will not be considered. Applications will be reviewed as they are submitted.
Requirements / Qualifications
MINIMUM QUALIFICATIONS: Education: High School Diploma or equivalent Experience: At least one (1) year of customer service, administrative, purchasing, or related office experience.
REQUIRED DOCUMENTS: - Letter of interest - Current Resume Applications not accompanied with the above required materials will not be considered. Applications will be reviewed as they are submitted.
Comments and Other Information
*We do not discriminate on the basis of age, gender, sex, handicap, disability, ancestry, national origin, color, race, political affiliation, religion, marital status, or veteran status.
Comments and Other Information
*We do not discriminate on the basis of age, gender, sex, handicap, disability, ancestry, national origin, color, race, political affiliation, religion, marital status, or veteran status.