VIDEO SURVEILLANCE TECHNICIAN

DEFINITION

Under general supervision, assists in developing and implementing a districtwide security program, including surveillance, and emergency radio systems. Position is responsible for installation, maintenance and repair of hardware essential to the support of these programs and projects.

DISTINGUISHING CHARACTERISTICS

A Video Surveillance Technician is responsible for developing and implementing a districtwide security program, including surveillance, and emergency radio systems. Position is responsible for installation, maintenance and repair of hardware essential to the support of these programs and projects.

A Network Technician and Security Specialist participates in the planning and installation and ongoing maintenance of the district’s wide area network and local area networks. This includes providing technical support for software and hardware associated with the networks, ensuring the reliable interface among the district’s local area networks, access to mainframe systems and the worldwide web/Internet; and participating in the planning, implementation and maintenance of network security and cybersecurity.

An Information Technology Support Technician is responsible for the installation, maintenance, and repair of computer hardware, software and for both Intel-based and Macintosh-based installed technology.This includes knowledge of operating tools and advanced electronic hardware and software analysis equipment for diagnosing, repairing and resolving hardware and software problems on individual workstations and peripheral equipment.

SUPERVISION RECEIVED AND EXERCISED

Direct supervision is provided by the Assistant Director, Educational Technology and Information Services, or Director, Educational Technology and Information Services. General supervision may be provided by other assigned administrators.

No supervision is exercised over district personnel.

EXAMPLES OF DUTIES

Assures the reliable and efficient operation of the district’s security surveillance and emergency radio system; assists in the planning, organizing, controlling, directing, monitoring, and maintenance of the district’s technical-based security surveillance programs and emergency radio system; assists in the development and implementation of a districtwide security surveillance policy and emergency radio policy.

Uses safety equipment, supplies, and procedures to perform job duties as required.

Provides reports on activities as requested by an appropriate administrator.

Stores and shelves equipment and other supplies in conformance with various local, state, federal, and district rules and regulations.

Maintains equipment in a safe operating condition; maintains preventive maintenance procedures, records, and reports.

Assists visitors and safeguards district property; adheres to all state and federal laws and regulations regarding safety and health.

Attends and participates in district and/or assigned training or information sessions; incorporates new information or technology into existing job duties. Shall carry a communication device, if assigned one, and be available for general duties.

Uses a computer for entry and retrieval of information for work assignments.

Communicates effectively orally, in writing, and electronically.

Operates equipment such as district vehicles, electric carts, etc.

As needed, climbs an appropriate ladder to install, inspect, repair and troubleshoot equipment (e.g., IP cameras, wireless access points, servers, etc.).

Estimates cost of jobs; specifies, orders, and procures supplies, materials, tools, and equipment for the purpose of maintaining availability of required items and completing jobs efficiently; maintains inventory of supplies, parts and equipment; confers with appropriate administrator regarding cost effective use of materials and supplies.

Transports various items (e.g. tools, equipment and supplies) for the purpose of ensuring the availability of materials required at the job site.

Plans and coordinates emergency radio and security surveillance system installation with Facilities Planning and Maintenance Department, Educational Technology and Information Services Department, and outside vendors and contractors; serves as liaison for security system vendors and service contractors.

Assists in the design configuration, installation, maintenance, security, and management of all networked and telecommunication devices related to district security; diagnoses and resolves surveillance and emergency radio problems related to networking and telecommunications; troubleshoots connections and/or networks; isolates software problems from hardware problems; repair equipment or arrange for repair; drives to various sites to conduct work.

Guides end users on the proper use of the security camera client software and emergency radios.

Assists in the planning, installation, maintenance and troubleshooting of the Uninterruptible Power Supply (UPS) units that support the backup power to the security surveillance servers and related network switches.

Maps out the security system for the district and provides recommendations and specifications for purchase.

Researches, evaluates, and recommends new security and emergency radio technology; recommends and implements software and hardware upgrades for all security and emergency radio systems; manages equipment.

Maintains system documentation for all surveillance and emergency radio systems.

Monitors and maintains video and intrusion alarm systems; responds appropriately to breaches in security.

Assists in security implementation in new and remodeled buildings; recommends surveillance system management options.

Performs other related duties as assigned.

CLASS QUALIFICATIONS

Knowledge of:

Security surveillance systems which can include Video Management Systems (VMS), Network Video Recorder (NVR) server hardware, video streaming protocols, and IP camera technology.

Maintains work order system for hardware and security requests.

Operates various equipment and hand tools related to assigned activities.

Attends a variety of meetings as assigned.

Participates in training and certification activities as needed.

Prepares and maintains a variety of records and reports related to assigned activities; prepares status reports or documents detailing equipment usage.

Applicable sections of the State Penal Code, State Education Code, Health and Safety Code and GLENDALE UNIFIED SCHOOL DISTRICT

others as assigned.

Federal, State and local laws, rules and regulations related to assigned activities.

Network principles, protocols, standards and various operating systems.

Internet software and protocols, IP’s and related information.

Technical aspects of the field of specialty.

Ability to:

Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of students, faculty and staff.

Maintain confidentiality of sensitive and privileged information.

Collaborates with contractors, management, and staff in coordinating and overseeing projects.

Interpret and apply federal, state, local, and district regulations and policies.

Analyze complex situations independently and accurately adopt an effective course of action.

Prepare correspondence to clients and outside vendors.

Research, compile and generate districtwide reports.

Maintain accurate records on completed assignments.

Understand and carry out oral and written instructions.

Observe safety requirements and safe work practices and methods as required.

Climb a ladder safely to work on high-mounted equipment.

Establish and maintain cooperative work relationships.

Work independently and under minimal supervision.

EMPLOYMENT STANDARDS

Minimum Requirements:

Five years of experience in electronic security systems repair and maintenance work with at least one year at the journey level.

Desirable qualifications:

Associate’s degree or college coursework or related certifications in a related field.

Written and oral proficiency in a second language.

LICENSE OR CERTIFICATE

Possession of a valid class C California driver’s license. Be insured at standard vehicle liability and property damage insurance rates, and maintain insurability.

WORKING CONDITIONS

Physical Demands:

Employees in this classification must be physically and mentally able to perform the essential duties of the position without hazard to themselves or others. These include but are not limited to:

Significant lifting, carrying, pushing, and/or pulling; frequent climbing and balancing; significant stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 10% sitting, 45% walking and 45% standing. The job is performed under temperature variations and some hazardous conditions.

Must be able to regularly stand, walk and sit for extended periods of time.

Must be able to hear and speak to exchange information.

Have dexterity of hands to perform the tasks required of the position

Ability to sight in order to be aware of hazards and dangers found in the nature of the work.

Have mobility to climb, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions.

Ability to climb ladders of varying heights to reach and work on high-mounted equipment.

Ability to maneuver in crawl spaces, offices, and tunnels.

Have the ability to lift moderate to heavy objects up to forty (40) lbs.

Occasional overtime work may be required to accomplish organizational goals.

Work Environment:

Office, indoor and outdoor environment, with climate changes including hazardous conditions.

Incumbents may have to travel to conduct work.