Help Desk Technician at El Dorado County Office of Education

About the Employer

At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.

Job Summary

Job Summary

Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment. Job requirements – Qualifications • Education: High school diploma or equivalent. • Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred.

Requirements / Qualifications

Requirements / Qualifications