JOB DESCRIPTION

POSITION/TITLE:   Student Relations Technician

DEPARTMENT:       Student Services

[  ] EXEMPT                 [ X ] NON EXEMPT 

REPORTS TO:  STUDENT SERVICES MANAGER

POSITION SUMMARY:

Creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact.  Will communicate with students and/or parents in appropriate areas of student information, progress, or concerns.  Performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates. 

RESPONSIBILITIES/DUTIES: Note, this list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification.

Front Office/Student Enrollment

• Schedule orientation for incoming students.
• Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols.
• Ensure all required student enrollment paperwork is complete and correct.
• Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher.
• Properly issue and track student work permits.
• Provide quality customer service.
• Answer all incoming telephone calls and handle them in the appropriate manner.
• File documents in student folders. 

Compliance Program

• ADA tracking and recording of work samples for accuracy.
• Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
• Check report cards for completeness and accuracy before going to the registrar.
• File student homework away.
• Conduct Orientations for new students.
• Assist teachers with problem solving issues with compliance and PLS.
• Create and maintain compliance and ADA checklists.
• Verify and confirm ADA in SIS system with form and tracking number.
• Submit compliance error reports to management.
• Performs other duties as assigned.
• Adherence to attendance policies.

JOB DESCRIPTION

POSITION/TITLE:   Student Relations Technician

QUALIFICATIONS:

• High School Diploma or General Education Diploma
• A minimum of two years of related business duties.
• Good record keeping techniques that demonstrate desirable planning and organizational skills.
• Good oral and written communication proficiency.
• Work independently with minimal direction.

• Able to meet schedules and timelines.  Prepare general, statistical and special reports.

• Detail oriented individual that is systemic in their approach to all assigned tasks.

PHYSICAL REQUIREMENTS:

• Ability to process a large amount of data and requests

• Finger Dexterity; using primarily just the fingers to make small movements such as typing, using calculator, picking up small objects, or pinching fingers together.  In addition, must be able to handle a high volume of paperwork, which will involve filing, faxing, and making copies, etc.
• Talking; especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Average Hearing; able to hear average or normal conversations and receive ordinary information.
• Visual Abilities; good acuity necessary to constantly view the computer monitor, prepare or inspect documents or operate office machinery.
• Physical Strength; sedentary work.  Sitting most of the time.  Exerts up to 10 lbs. of force occasionally (almost all office jobs).
• Frequent multi-tasking, changing of task priorities, and tedious, exacting work required.
• Working in a noisy, distracting environment with frequent deadline pressures.

4/2013