Help Desk Analyst at Santa Ana Unified School District
Job Summary
Job Summary
Under the direction of the Director of Information Technology, servers as resource person on help desk services to district and site personnel; performs a variety of technical duties related to help desk. Direct support request for student information system, business applications system, and email system to next level of support. Responds to projects and escalated level support by utilizing research, problem analysis, identification, and resolution. Analyzes help desk data to determine best practices and training requirements. Contacts users to provide feedback and determine customer satisfaction. Orients and trains users on current technology, information systems and e-mail system. Performs other duties directly related to this job description.
Requirements / Qualifications
Instructions: Complete an online EDJoin application and attach all required documents. Incomplete applications will not be considered for an interview. In addition, applicants are required by law to complete the Mandatory Employment Disclosure by listing all previous Local Education Agency (LEA) employment, including school districts, county offices of education, charter schools, and state special schools. EDUCATION AND EXPERIENCE/REQUIREMENTS: • Any combination equivalent to an Associate’s degree or coursework in computer science, computer engineering, information systems, or a closely related field. • Five (5) years or more of recent, progressively responsible computer experience using a variety of computer software and operating systems in a network environment and coordinating help desk services including e-mail.
Ensure the documents listed below are attached to your application.
Requirements / Qualifications
Instructions: Complete an online EDJoin application and attach all required documents. Incomplete applications will not be considered for an interview. In addition, applicants are required by law to complete the Mandatory Employment Disclosure by listing all previous Local Education Agency (LEA) employment, including school districts, county offices of education, charter schools, and state special schools. EDUCATION AND EXPERIENCE/REQUIREMENTS: • Any combination equivalent to an Associate’s degree or coursework in computer science, computer engineering, information systems, or a closely related field. • Five (5) years or more of recent, progressively responsible computer experience using a variety of computer software and operating systems in a network environment and coordinating help desk services including e-mail.
Ensure the documents listed below are attached to your application.
Application Deadline
6/18/2026 4:30 PM Pacific
Date Posted
5/18/2026
Contact
Yesenia Lopez
(714) 558-5717
(714) 558-5717
Number of Openings
1
Salary
Pay Range
$7,806 - $10,361 Monthly
$7,806 - $10,361 Monthly
Add'l Salary Info
Grade 48
Length of Work Year
2026 - 2027
Employment Type
Full Time
Location
Technology Innovation Services
Work Calendar
12 months 8 hours
Benefits
Eligible for Medical, Visual and Dental