John Muir Virtual Career Academy Family Onboarding and Records Specialist Location: Hunnicutt Learning Center / JMVCA, Grass Valley, California Reports to: JMVCA Director Essential Duties and Responsibilities: * Family Onboarding and Enrollment * Serve as a primary contact for students and families during enrollment and onboarding. * Guide families through enrollment requirements, onboarding steps, and required documentation. * Orient families to JMVCA’s virtual and hybrid instructional model, attendance expectations, communication systems, and learning platforms. * Support families in understanding the differences between a nonclassroom-based program and a traditional classroom-based school setting. * Assist families with access to student accounts, school systems, and onboarding tools. * Coordinate with school staff to ensure students are successfully enrolled and connected to school supports. Student Records and Data Management: * Maintain accurate student records, cumulative files, enrollment records, attendance data, transcripts, and demographic information. * Manage student data in School Pathways and support staff in the proper use of the system. * Enter, update, audit, and maintain student enrollment, attendance, class entry, and records information. * Request, receive, organize, and process official transcripts and records from prior schools. * Collaborate with school staff to ensure transcript and records information is accurate and available for student scheduling and academic planning. * Support student transfers, withdrawals, records requests, and file maintenance in accordance with school procedures. Attendance, Reporting, and Compliance: * Maintain and audit student attendance, enrollment dates, class entry dates, and related participation records. * Support attendance documentation aligned with JMVCA’s independent study and hybrid model. * Audit records for completeness and accuracy and follow up with staff as needed to resolve errors or omissions. * Assist with required internal and state reporting related to student demographics, enrollment, attendance, and related data. * Support audit preparation, year-end closeout, and new school year setup processes. * Help ensure compliance with school procedures, reporting requirements, and student records confidentiality. Family Communication and School Support: * Communicate regularly with students, parents, guardians, and caregivers by phone, email, virtual meeting, and in person. * Respond to family questions related to enrollment, records, attendance, school systems, and onboarding. * Provide clear, responsive, and supportive customer service to families navigating a virtual and hybrid school model. * Coordinate with the JMVCA Director, teachers, counselor, and other staff to provide accurate information and timely follow-up. * Help identify and address onboarding barriers that may affect student entry, retention, and engagement. Other Duties: * Maintain organized digital and physical filing systems. * Participate in staff meetings, training, and planning meetings as assigned. * Perform other related duties as assigned by the JMVCA Director. To Apply This is a PERS eligible position. Please submit a letter of interest, resume, and references in accordance with JMVCA/JMCS hiring procedures.