What you’ll Bring Minimum: • High School Diploma or GED. • Minimum 2 years customer service experience. • Love of children and the belief that all children can succeed with appropriate support • Excellent phone etiquette and verbal communication skills • Bilingual (Korean/English or Spanish/English) • Good attendance and punctuality • Able to work in a fast-paced environment and meet deadlines with minimal supervision • Should be customer-service driven • Positive mindset • Knowledge of Google Suite (G-Mail, Google Calendar, Google Sheets) • Able to multitask • Professional appearance (business casual) Desired (but not required) in order of importance: 1. Trilingual (English/Spanish/Korean) preferred 2. Experience in Charter School setting preferred

Cognitive & Behavioral Competencies • Must be able to analyze written, spoken, visual, and other sensory stimuli • Must have ability to understand and analyze written and spoken English • Must be able to cope effectively with stressful situations and time constraints • Must be able to make sound judgments based on available information • Must be able to engage in frequent student/parent/coworker contact • Must be able to remain calm in emergency situations • Must be able to perform effectively under pressure and tight deadlines • Must be able to maintain accuracy in tasks requiring meticulous attention to detail • Must have flexibility to adapt to changing priorities and work demands • Must be able to logically solve problems • Must be able to provide and follow detailed written and verbal instructions • Must be able to build and maintain positive working relationships with colleagues and students • Must demonstrate strong communication and interpersonal skills • Must have a passion for student success • Must demonstrate strong organizational Skills Working Conditions/Work Environment While performing the duties of this job, the employee is generally expected to work indoors in typical school and office environments. This position involves: • Occasional exposure to extreme or varying temperatures. • Occasional exposure to outdoor elements such as sun, precipitation and wind or wet/humid surroundings. • Occasional/ exposure to loud noise, fumes, smoke, dust.