THE POSITION The Technology and Data Services Division is now accepting applications for IT Help Desk Support Specialist - Senior. Under the direction of the Manager – Network and Technical Support Services, works independently to provide customers with high-level technical assistance, problem solving, and support related to complex computer systems, software, applications, or hardware; responds to inquiries and problem escalations; determines and implements solutions; creates and routes customer requests for service or problem resolution; acts as liaison with customers regarding the status of their requests; tracks activities and outcomes; and may lead, guide, train, coordinate, and organize the work of IT Help Desk Support Specialists. The ideal candidate will possess excellent customer interaction and problem-solving skills, combined with the ability to work as a senior member of a team and drive continuous improvement in customer service. Previous experience working in a help desk environment is greatly desired. The ideal candidate will be able to demonstrate a high level of responsibility, integrity, and good judgment. This position is full-time, in-person, and has a work year of 12 months, 261 days, 8 hours per day. To learn more about this position, click here to view the job description. APPLICATION PROCEDURES The following application materials are required: 1. Completed SchoolJobs.com Application 2. Cover Letter 3. Resume 4. Answers to supplemental questions (embedded in the online application)* *NOTE: Supplemental questions are included in the application form and will be used in the initial screening process. Please answer these questions as fully as possible. The application and materials must be received by the final application filing date. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date. EXAMINATION PROCEDURES

• Assessments and interviews may take place virtually or in-person.
• Following the final filing date, the qualifications of all candidates will be evaluated.
• The most qualified candidates will be invited to participate in a written exam, tentatively scheduled for TBD.
• Those who pass the written exam will be invited to participate in an oral examination with subject matter experts, tentatively scheduled for TBD.
• Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list.
• Selected candidates from the list will be invited to a second interview with the hiring authorities, tentatively scheduled for TBD.
• Second interviews may be held in-person.
• Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their SchoolJobs.com applications, or as updated by candidates in their SchoolJobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily.

NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive of on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary. SB 848 COMPLIANCE – EFFECTIVE JANUARY 1, 2026: Effective January 1, 2026, and in accordance with California Education Code Section 44051(a)(1), and SB 848 any applicant for a non-teaching position must disclose a complete list of every school district, county office of education, charter school, state special school and diagnostic center operated by the department of education, and private school that the applicant has previously been an employee of, including full-time, part-time, or substitute roles. Failure to provide this information may be considered an act of dishonesty and could affect hiring decisions. HEALTH, WELFARE, AND OTHER BENEFITS: The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including:

• Medical, dental, and vision insurance
• Fertility healthcare and family forming benefits
• Flexible Spending Account (FSA)
• Employee Health and Wellness Program, including Employee Assistance Program and Mental Health and Well-Being resources
• Life insurance and long-term disability coverage
• California Public Employees Retirement System (CalPERS)
• 403b or 457 Retirement Accounts
• Paid Vacation
• Paid Sick Leave
• 16 Paid Holidays (including 2 floating holidays)
• Tuition Reimbursement

Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs.+/ weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information, please visit our benefits page: Employee Benefits ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any part of the testing process must contact Classified Personnel Services (CPS) at least three (3) days prior to the scheduled test date at 408-453-6845. Hearing-impaired individuals may contact the California Relay Service at 1-800-735-2929, then 408-453-6845. After contacting CPS, candidates will be asked to submit documentation supporting their accommodation request. Failure to reach out within the specified timeline may result in an inability to make accommodations. RECRUITMENT CONTACT: For questions about the position or recruitment process, please contact: Shahana Shah 408.453.6847 sshah@sccoe.org EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. For direct concerns related to Equal Opportunity Employment, please contact: Roger D. Gallizzi Interim Assistant Superintendent Human Resources Santa Clara County Office of Education 1290 Ridder Park Drive San Jose, Ca 95131 (408) 453-6598 c-rgallizzi@sccoe.org