Telecommunications Analyst (Information Services) - District at Riverside Community College District
About the Employer
MISSION STATEMENT The Riverside Community College District through its three colleges—Moreno Valley College, Norco College, and Riverside City College supported by the District Office—serves and enriches its diverse communities by offering certificates, degrees, and transfer programs that help students achieve their educational and career goals. The district strives to impact the social and economic mobility of its students by ensuring access, success, and equity for everyone who wishes to take advantage of the educational opportunities offered by the colleges. VISION The Riverside Community College District offers educational opportunities that promote social and economic mobility for its students and demonstrates leadership in the region and the state by providing high quality instructional programs and by advancing social justice for all.
Job Description / Essential Elements:
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Telecommunications Analyst (Information Services) - District
Riverside Community College District
Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:
2/18/2026
Application Deadline
Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time.02/18/26
Position Title: Telecommunications Analyst (Information Services) - District
Job listing number
Department: Information Svcs (D)
Position Type: Support Staff (Classified / Confidential)
Student Position Type
Student Employment Location/Department
College/Campus: District
Physical location of the position: Riverside
If off-site, please specify location.
Employment Type: Full-Time
If Part-Time, indicate the number of hours per week
Position Length: 12-month
Salary Range: Grade R
Salary Amount: $8,510 - $10,359
Salary Type:Monthly
Is this position categorically (grant) funded? No
If categorically (grant) funded, date funded through:
Department Specific Needs:
Job Description
Basic Function:
Provides specialized support to the District's telecommunications operations and services; coordinates the maintenance, upgrade, and expansion of structured cabling and telephony needs; participates in planning and serves as technology representative in facilities and construction projects for cabling infrastructure and telecommunications requirements; designs, installs, configures, and monitors telecommunication systems, devices, and related components; prepares reports and maintains technical documentation.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers and may coordinate and oversee the work of assigned contractors and vendors.
CLASS CHARACTERISTICS
This classification is responsible for independently providing professional support to the District's telecommunications systems and cabling infrastructure. Incumbents regularly work on varied and complex tasks requiring considerable discretion and independent judgment. Employees in the classification rely on experience and judgment to perform assigned duties and ensure efficient and effective telecommunication services. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements
Education:
Education and Experience:
An associate's degree in telecommunications or a closely related field and three (3) years of telecommunications and cabling infrastructure experience; or an equivalent combination of education, training, and/or experience.
Experience:
Knowledge of:
1. Operations, services, and activities of a comprehensive telecommunications system and cabling infrastructure.
2. Current and state-of-the-art telecommunications and related voice and data systems.
3. Facilities and construction planning, projects, and processes.
4. Best practices in the installation, maintenance, and administration of telecommunications systems and associated peripherals and devices.
5. Operational characteristics of telecommunication systems hardware, software, and peripheral equipment and devices.
6. Telephony systems including analog, VoIP, cellular, and cloud-hosted systems, campus emergency phones and E911 systems, and voicemail and automated attendant systems.
7. Methods and techniques of troubleshooting, diagnosing, and resolving complex telecommunication system issues.
8. Industry standards for designing, engineering, maintaining, and testing copper and fiber cabling installations.
9. Commonly used electronic and diagnostic tools and equipment for telecommunications equipment.
10. Purchasing policies and procedures.
11. Principles and practices of technical and business report preparation.
12. Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
Ability to:
1. Perform a variety of specialized and technical duties in support of the District's telecommunication infrastructure, systems, and equipment.
2. Troubleshoot and diagnose issues within a wide range of telecommunication systems, devices, and components.
3. Maintain and manage assigned systems.
4. Research best practices in telecommunication programs and prepare recommendations to management on program efficiencies and effectiveness.
5. Maintain up-to-date drawings, diagrams, and plans on structured cabling, conduits, and networking rooms using industry standard software.
6. Prepare system specifications, standards, and technical documentation.
7. Manage and maintain inventory of parts and supplies and provide detailed reports of inventory usage.
8. Install, configure, and administer telephony systems and devices.
9. Establish and maintain a variety of filing, recordkeeping, and tracking systems.
10. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
11. Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
12. Communicate clearly and concisely, both orally and in writing.
13. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
14. Communicate effectively in the course of performing work tasks.
15. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
16. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
17. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.
Licenses/Certifications:
A valid driver's license and proof of insurability may be required to drive a District or personal vehicle.
Other:
PHYSICAL DEMANDS
Must possess mobility to work in indoor and outdoor areas where networking equipment and cabling infrastructure exist and in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Employees in this classification occasionally bend, stoop, kneel, reach, climb ladders, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.
ENVIRONMENTAL CONDITIONS
In addition to an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances, employees will also work in indoor and outdoor areas where networking equipment and cabling infrastructure exist with various noise levels, ambient temperature, and environmental conditions. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Duties and Responsibilities:
EXAMPLES OF TYPICAL JOB FUNCTIONS
1. Assumes responsibility for the installation, configuration, and maintenance of the District's telecommunications systems and cabling infrastructure, including, but not limited to, physical connection requirements for local and wide-area network (LAN/WAN) connectivity and internet service provider (ISP) circuits; copper and fiber optic cabling standards and their installation best practices.
2. Assists with the design of telecommunications systems and cabling infrastructure that support the District's voice and data network needs and objectives.
3. Installs, configures, and maintains hardware and software related to telephony systems including analog, Voice over Internet Protocol (VoIP), cellular and cloud-hosted systems, campus emergency phones and E911 system, and voicemail and automated attendant systems.
4. Coordinates services and incident resolution with telecommunication carriers and vendors to optimize and ensure uptime of data and voice circuits and measured business lines.
5. Prepares utilization reports on the District's telecommunications systems.
6. Research industry standards and best practices to prepare recommendations for management with respect to improvements and efficiencies within the telecommunications systems and cabling infrastructure.
7. Maintains up-to-date drawings, diagrams, and plans on structured cabling, conduits, and networking rooms.
8. Establishes system recordkeeping and maintenance documentation.
9. Participates in District-provided in-service training programs.
10. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.
Conditions of Employment:
CONDITIONS OF EMPLOYMENT:
SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.
HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.
FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.
The work location and assignment within a job classification is determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.
The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.
In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:
Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
951-222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only:
Monday - Friday: 7:30 am - 4:00 pm
Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter
Other Document:
Optional Applicant Documents:
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:
Effective Employment Date:
Anticipated start date: April 2026
Application Deadline:02-18-2026
Special Comments:
Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
Application Types Accepted:
Classified/Management/Confidential Application
To apply, please visit: https://apptrkr.com/6863499
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