Computer Support Specialist II at Palo Alto Unified School District
Job Summary
Job Summary
QUALIFICATIONS: EDUCATION/EXPERIENCE • Associate's degree in Computer Science or related field, or an equivalent combination of education and experience; • Apple Technical Certification required; • Minimum of five years of experience providing desk-side support in a Mac OS or mixed Mac and Windows environment in a medium or large enterprise; • Experience maintaining and troubleshooting the following types of equipment: computers, mobile devices, multi-function printers, and unified communications; • Experience with basic network troubleshooting and administration; • Server administration experience; • Experience in an education environment is preferred; • Additional certifications such as CompTIA A+, preferred; • Experience with the following technologies is preferred: Document Cameras, Casper SMS, Cisco phone systems, and Meraki wireless networks. OVERVIEW: In collaboration with school site administration and other technicians, provide technical support for one or more school sites. Lead support activities at the assigned site and ensure that issues and user requests are resolved in a timely manner. RESPONSIBILITIES: • Provide Tier 1 technical support for all users at assigned site(s); • Troubleshoot problems encountered by Staff and provide a timely resolution via email, telephone, and/or in person; • Escalate unresolved issues as needed until issues are resolved; • Track all unresolved issues to closure via the District's IT Helpdesk; • Install and support desktop application software, hardware, and peripherals; • Proactively observe equipment performance, detect errors of operation, and correct those errors; • Install, maintain, and repair all IT equipment at assigned site(s), including mass imaging and deployment of computing hardware; • Maintain licensing information for software purchased locally by their site(s) to ensure compliance with licensing requirements; • See more in job description attached below.
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