Monterey Peninsula College 

IT Support Technician 

Salary: $5,105.00 - $5,637.00 Monthly

Job Type: 

Job Number: 2025-00025

Closing: 1/4/2026 11:59 PM Pacific

Location: Monterey Peninsula College and/or Marina Education Center, CA

Division: Administrative Services

Description

Monterey Peninsula Community College District is committed to educational equity for all students, as outlined in https://www.mpc.edu/about/leadership/board-of-trustees/index.html, https://www.mpc.edu/about/mission-vision-values/index.htmlhttps://get.adobe.com/reader/, https://drive.google.com/file/d/1NyneKUZaBLPqJt8EfiJ9MBJ6cW79SAMA/view, and https://drive.google.com/file/d/1s7qX7mA9b1uBDC-TiWhH4r3nkIvUortn/view. We provide students with a rich and dynamic learning experience that embraces differences-emphasizing collaboration, engaging students in and out of the classroom, and encouraging them to realize their goals and become global citizens and socially responsible leaders. When you join our team at Monterey Peninsula College, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, classified staff, administration, students, and community partners.Monterey Peninsula College is designated as a Hispanic Serving Institution (HSI) and is an affiliate of the statewide Umoja Community of California Community Colleges. Monterey Peninsula College has a diverse student population that is a reflection of the communities it serves.We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, orientations, and intersections of these identities, and others not yet identified. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual dedicated to collaborating with faculty, classified staff, administration, students, and community partners who are also committed to closing equity gaps. An equity-minded individual is a person who already does or has demonstrated the desire to:Hold ourselves accountable as educators for closing equity gaps and engaging in equitable practices; Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility; Implement positive race-consciousness and embrace human difference; Reflect on institutional and teaching practices and make them more culturally responsive; and collaborate with colleagues on equity-related initiatives.Monterey Peninsula College seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational or career goals. All departments value collaboration across disciplines to create inclusive, integrated, and interdisciplinary learning experiences.

*** Priority Screening Deadline January 4, 2025 ***

Under the direction of the Director of Information Services, research, identify, and provide hardware and/or software solutions for the District to include installation, upgrade, and repair. Update and maintain technical documentation. Provide technical training for technical and non-technical staff. Test and perform maintenance on network, Windows, Apple, Chrome OS, and associate(d) systems.

Example of Duties

Essential Functions

Essential functions may include, but are not limited to the following:

• Provide computer hardware and software solutions for stand-alone and networked computers within set standards; update campus standards as needed.

• Maintain and update documentation regarding standards for new workstation configurations. Including system configuration (and) applications.

• Assist in the repair and support of computers, laser printers, perimeter network wiring, smart classrooms, and associated equipment.

• Analyze, troubleshoot, test, and implement software and systems. Upgrade, maintain, repair, and replace software and hardware as needed.

• Install software to campus standards and help monitor antivirus, anti-spam and inventory software.

• Provide assistance to faculty and other technical staff.

• Educate users regarding virus, spam and hoax questions.

• Establish and maintain end user support (security, consulting, documentation, and general training) for supported software and hardware products.

• Provide effective and timely resolution of assigned tasks; set up computer equipment and install supported software.

• Perform preliminary diagnostic tests of software and hardware systems; gather and record appropriate data related to equipment testing.

• Participate in and make recommendations for the design and implementation of new PC and network installations.

• Coordinate work with the Network Operations Team, instructional faculty, and other technical staff in troubleshooting perimeter wiring, patch panels, and network hubs connected to the campus network.

• Assist the Network Operations Team in managing the network system asset inventory database.

• Facilitate cell-phone support and management of the cell-phone accounts. Support the Network Engineers with VoIP telephone maintenance and the repair of POTS; act as liaison between college staff and telephone vendors.

• Evaluate and recommend hardware and software products for users. Write memos, reports, and system configuration diagrams.

• Demonstrate an understanding of, sensitivity to and appreciation for, the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

Other Duties

• Assist with the Help Desk and assist with Telephone System Management duties, as required.

• Provide web application software and hardware training to staff and faculty.

• When appropriate, modify hardware, replace various internal parts to correct problems or enhance performance or function.

• Act under direction as a liaison between the college and various hardware and software vendors.

• Demonstrate an understanding of, sensitivity to and appreciation for, the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

• Work on special projects as assigned.

• Serve on college committees as assigned.

• Perform other related duties as assigned.

Qualifications

Education and Experience (Minimum Qualifications)

Any combination of education, experience and training that would indicate possession of the required knowledge, skills and abilities listed herein. For example, completion of college coursework in computer skills, or a related field, or three years of recent experience troubleshooting and repairing PCs in a network training environment; a college degree in computer science.

Diversity:

Demonstrate an understanding of, sensitivity to and appreciation for, the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

KnowledgeKnowledge of: the current version of Windows, Chrome OS and Apple software. A working knowledge of the basics of e-mail applications, Google Suite, network protocols and software, district-owned workstations, laptops and cell phones as well as a familiarity with internet based applications. AbilitiesAbility to:

• train and listen effectively and provide excellent customer service;

• display expert and innovative use of concepts and principles as a computer generalist;

• successfully apply specialized knowledge to practical applications;

• analyze technical PC systems behavior;

• correctly interpret and resolve complex computer problems;

• communicate effectively in both oral and written form;

• adjust and learn new hardware implementations and software applications;

• establish and maintain effective work relationships with those contacted in the performance of certain duties.

PHYSICAL EFFORT/WORK ENVIRONMENT Moderate physical effort;

• Primarily an indoor working environment.

• May require stooping, bending, kneeling, periodic lifting up to 50 pounds, crawling and walking.

• Requires dexterity to connect network and server workstation equipment, peripherals, and make minor repairs to computer equipment.

• May require travel to other college sites and locations.

Work Schedule / Supplemental Information

Work Schedule40 hours per week/ 12 months per year

Location Rotational Basis at the discretion of the IS Director Assigned ShiftMonday - Friday, 8:00 AM - 5:00 PM Management reserves the right to change schedules as neededSalary Range $5,105 (Step A) - $5,637 (Step C) + GREAT Benefits Package

How to Apply

Visit http://www.mpc.edu/about-mpc/campus-resources/human-resources/employment and select "classified and other positions." Here you will find the job announcement and the "apply" button in the upper right hand corner. You will be asked to log-in or create a new user account.

• Complete all required fields of the application AND

• Attach a .pdf of your cover letter that describes why you are interested in the position and how your background applies to the major duties of the position, and please address each of the desirable qualifications listed in this job announcement (2 pages maximum). AND

• Attach a .pdf of your resume

Only items listed above will be reviewed by the screening committee. Human Resources does not accept additional materials such as: letters of reference, test scores from other institutions, certificates of courses/programs completed, letters of commendation from schools, or transcripts with your application. Such items, if included, will not be forwarded to the selection committee. If you are a finalist, HR will request any reference information that is required. Monterey Peninsula College reserves the right to close or continue the recruitment at any time.

For questions, please contact:

Gerardo Cardenas Hernandez - HR Specialist

mailto:gcardenashernandez@mpc.edu

CANDIDATE TRAVEL REIMBURSEMENT

Monterey Peninsula College will provide up to $1,000 travel reimbursement to eligible candidates. A candidate is eligible for travel reimbursement when they have participated in an in-person interview for first- and/or second-level interviews, and when they live 50 miles or more from the College.

To apply, visit https://apptrkr.com/6737455 

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