IT Help Desk Support at Innovative Education Management
About the Employer
Innovative Education Management (IEM) has been successfully developing and operating California charter schools since 1998. Many California charters are modeled after the structure of IEM’s independent study model. Innovative Education Management (IEM) and its Charter Schools believe in giving students, parents and teachers the freedom to develop individualized learning opportunities while working with a credentialed teacher. Our goal is to develop educated students who reach their full potential. Every position at IEM supports this mission. IEM team members are empowered to innovate and find new solutions to further our students’ educations as well as their own career aspirations. We believe the contribution of each individual is essential to success.
Job Summary
Job Summary
Responds to end-user phone, email, IT ticket or office requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information, and online resources to research, troubleshoot, and deliver solutions for basic end-user application issues. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords. Works independently under the direction of the Director of IT Services and provides team with analysis support on special projects. The incumbent is expected to work in accordance with the Guiding Principles of the organization.
Requirements / Qualifications
Education: High School Diploma and/or the equivalent required. Experience: Tier 1 Help Desk Experience. Ticket Tracking Software, Apple and PC Operating Systems Experience, Google Suites, Remote Desktop Support Desired Certifications: A+, Security+, Network+, Desired Experience: - Proven experience as a help desk technician or other customer support role. - Ability to diagnose and resolve basic technical issues. - Tech-savvy with working knowledge of both PC and Mac computer operating systems. - Experience with remote connectivity to both Mac and PC laptops for troubleshooting problems. - Supporting applications; Citrix, MS Office Suites, Creative Cloud Suites, Zendesk Ticketing System, MIP/Concur Accounting Systems - Supporting Laptops Hardware and Software setups such as Printers, Scanners, Screen Configurations, Laptop Networking, and General Computer Systems Setup - Proficient at documenting users' needs in the ticketing systems and verbal communication with end-users - Detail-oriented in order to keep detailed notes on tickets REQUIRED DOCUMENTS: - Resume - Letter of Interest Applications not accompanied with the above required materials will not be considered.
Requirements / Qualifications
Education: High School Diploma and/or the equivalent required. Experience: Tier 1 Help Desk Experience. Ticket Tracking Software, Apple and PC Operating Systems Experience, Google Suites, Remote Desktop Support Desired Certifications: A+, Security+, Network+, Desired Experience: - Proven experience as a help desk technician or other customer support role. - Ability to diagnose and resolve basic technical issues. - Tech-savvy with working knowledge of both PC and Mac computer operating systems. - Experience with remote connectivity to both Mac and PC laptops for troubleshooting problems. - Supporting applications; Citrix, MS Office Suites, Creative Cloud Suites, Zendesk Ticketing System, MIP/Concur Accounting Systems - Supporting Laptops Hardware and Software setups such as Printers, Scanners, Screen Configurations, Laptop Networking, and General Computer Systems Setup - Proficient at documenting users' needs in the ticketing systems and verbal communication with end-users - Detail-oriented in order to keep detailed notes on tickets REQUIRED DOCUMENTS: - Resume - Letter of Interest Applications not accompanied with the above required materials will not be considered.
Comments and Other Information
Great opportunity
Office located in Placerville, CA
Benefits, 401(k) retirement, paid vacation/sick leave, paid holidays
Background check clearance required
Applications will be reviewed as they are received.
Comments and Other Information
Great opportunity
Office located in Placerville, CA
Benefits, 401(k) retirement, paid vacation/sick leave, paid holidays
Background check clearance required
Applications will be reviewed as they are received.