College of the Siskiyous

Student Services Specialist, Special Populations

Job# 202200144

Salary: $52,785.00 - $75,130.00 Annually

Deadline: FIRST REVIEW OCTOBER 6 , 2025 - OPEN UNTIL FILLED

Complete job description and application available online at: http://50.73.55.13/counter.php?id=309771

Under the direction of the Registrar, performs as variety of technical work involving the maintenance of complete and accurate student registration including but not limited to admissions, transcripts, letters, and other related matters; assists in processing faculty grading and attendance; prepares for the start and end of a semester through various reports and other tools; provides general program and administrative support to students, faculty, management, staff, and the public with specialized information, training, and assistance related to the area of assignment.

College of the Siskiyous seeks applicants who possess the skills and qualities necessary to provide exceptional support to our diverse student body. We are committed to fostering an inclusive and equitable environment that reflects the richness of our community. If you share our commitment to social and racial justice and are passionate about creating a more equitable educational experience, we encourage you to apply.

Key Duties & Responsibilities

DISTINGUISHING CHARACTERISTICS:

The Student Services Specialist, Special Populations, is responsible for a variety of specialized and technical responsibilities related to admission & registration policies, procedures, rules, and regulations.

The Student Services Specialist, Special Populations, is distinguished from the Student Services Specialist, Admissions and Records, in that the latter classification supports the onboarding and student entry of special populations into the college.

ESSENTIAL RESPONSIBILITIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential responsibilities are designated by *.

• Reviews updated or new technical instructions or references related to the area of assignment. *

• Attends seminars, conferences, workshops, and other training sessions to obtain additional training and gain additional understanding and knowledge related to the area of assignment. *

• Assists in providing training and direction to others regarding changes and new regulations including creating and disseminating new instructions.

• Plans, schedules, and performs a variety of confidential and technical responsibilities involving the maintenance of complete and accurate educational records. *

• Serves as the liaison for Dream Act and K12 as well as serves as a DSO (Designated School Official) for International Students.

• Prepares a variety of correspondence regarding transcripts, grades, enrollment verifications, degrees, certificates earned, dates of attendance, and financial obligations to the College. *

• Assists special populations in admissions, registration and obtaining copies of transcripts.

• Provides students, the public, and college staff members with information pertaining to policies, procedures, rules, and regulations regarding processes related to special populations in the Admissions and Records Office. *

• Extracts, collects, compiles, and records narrative, statistical, and other information; researches and verifies information as requested. *

• Enters and verifies student registration and academic data into primary database and/or Student Information System (SIS). *

• Prepares and generates special, standard, ad-hoc, and/or periodic state and federally mandated reports related to the area of assignment or special projects; reviews and verifies accuracy, completeness, and compliance to policies, procedures, rules, regulations, and mandates. *

• Performs a full range of technical program and administrative support related to student services; relieves manager of administrative details including but not limited to researching and resolving problems related to the area of assignment.

• Utilizes various computer software programs and applications such as Microsoft Office, Banner; maintains and generates reports from a data base or network system. *

• Utilizes electronic technology to correspond with others and maintains assigned calendars, schedules, and appointments. *

• Reviews and verifies materials, records, files, and reports for accuracy, completeness, and conformance with established rules, regulations, policies, and procedures; applies applicable policies and procedures in determining completeness of applications, records, files, and reports; collects and processes appropriate information. *

• Compiles and tabulates statistical data and information from various sources and prepares appropriate forms, schedules, reports, lists, abstracts, awards, or summarized data.

• Enters and reviews data; prepares special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness and compliance to rules procedures, regulations, policies and other mandates.

• May train and provide work direction to assigned student workers and/or short-term, temporary staff, as assigned.

• May serve as back up for Admissions Specialist, and Records Specialist as needed.

• Performs related duties that support the overall objective of the position.

Minimum Qualifications

EDUCATION EXPERIENCE:

Associate Degree with coursework in business administration or related discipline; AND

Two (2) years of experience providing support in a student services or customer service environment;

OR

Any combination of education and experience which would provide the required qualifications for the position.

DESIRABLE QUALIFICATIONS:

• Experience working within an educational environment.

• Experience working with English Language Learners

LICENSES AND OTHER REQUIREMENTS

• May be required to possess or demonstrate an ability to obtain a valid drive license, if driving is required as an essential responsibility of the position.

• May be required to travel for various off-site meetings, trainings, conferences, workshops, and/or events in support of the overall objective of the position.

Other Details

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• District and college policies and procedures related to the area of assignment.

• State, federal, and District organization operations, policies, procedures, and objectives related to the area of assignment as it pertains to California Community Colleges.

• California Education Code and other legal requirements related to student records for educational purposes.

• Organization and operations of the assigned office and/or program are as necessary to assume assigned responsibilities.

• Customer service-oriented characteristics, services, and activities related to the functions, programs, and operations related to the area of assignment.

• Technical aspects related to the area of assignment.

• Referral agencies, services, and departments on and off campus.

• Principles and techniques used in public relations, including methods and techniques of proper and effective communication both verbally and in writing.

• Telephone etiquette.

• Organizational operations, policies, and objectives.

• General functions, policies, rules, and regulations of a community college.

• Applicable codes, regulations, policies, procedures, and laws.

• Family Educational Rights and Privacy Act (FERPA).

• Basic research methods and techniques.

• Record-keeping, record and file retrieval, filing, file sharing, and filing systems methods and techniques.

• Effective communication skills, both verbally and in writing.

• Modern office practices, procedures, and equipment.

• Correct English usage, grammar, spelling punctuation, and vocabulary.

I• nterpersonal skills using tact, patience and courtesy.

• Operation of computers, software programs and applications, and hardware peripherals.

• Mathematic calculations.

• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

• Independently perform the essential responsibilities of the position.

• Adapt to changing technologies, and learn functionality of new equipment and systems.

• Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources.

• Investigate and determine student record issues.

• Referral agencies, services, and departments on and off campus.

• Respond to requests and inquiries from students, staff, or the public.

• Effectively present technical information in person or on the telephone to students, staff, or the public.

• Understand, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.

• Maintain and learn new state and federal laws, rules, and regulations.

• Compile information to write reports, business correspondence, and department materials.

• Determine appropriate action within clearly defined guidelines.

• Orient students, staff, and the public to resources and services related to the area of the assignment.

• Conduct workshops, seminars, and training related to Special Populations, as needed.

• Perform a range of technical, program support, and administrative responsibilities involving the use of independent judgement and personal initiative.

• Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning the assigned program area, functions, and resources.

• Read interpret, apply, and explain complex rules, regulations, policies, and procedures.

• Research, compile, analyze, and interpret data.

• Respond to requests and inquiries from students, staff, faculty, management, and the public.

• Understand, apply, and ensure compliance with administrative and office policies and procedures. As well as pertinent laws, regulations, and ordinances.

• Exercise good judgement and discretion in analyzing and resolving confidential, difficult, and sensitive situations.

• Plan, coordinate, organize, and prioritize workload to meet schedules and timelines.

• Coordinate flow of communications and information as needed.

• Generate and prepare comprehensive reports related to the area of assignment.

• Compose and prepare routine correspondence and memoranda.

• Type or input data at an acceptable rate of speed.

• Answer telephones and greet the public courteously.

• Maintain a variety of records, logs, and files.

• Utilize computer software programs and applications, computer hardware, and peripheral equipment.

• Work independently with little direction.

• Communicate effectively both verbally and in writing.

• Determine appropriate action within clearly defined guidelines.

• Add, subtract, multiply, and divide with speed and accuracy.

• Establish and maintain cooperative and effective working relationships with others during the course of work.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this class.

College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry, or political or organizational affiliation.

College of the Siskiyous is accredited by the Accrediting commission for Community and Junior Colleges of the Western Association of Schools and Colleges.