ESSENTIAL JOB REQUIREMENTS - QUALIFICATIONS: • Evidence of successful related experience. • Ability to operate a telephone system at a high rate of production; ability to maintain the security of sensitive, confidential, and privileged information; ability to meet the public; ability to be tactful and courteous and to exercise good judgment in maintaining harmonious and effective working relations with those contacted in the course of work; ability to compose correspondence in response to routine inquiries; understand and carry out oral and written directions; type at a speed of 40 words per minute, and to collate and bind materials; competency in Spanish language is highly desirable. • Knowledge of general office procedures, methods and practices; appropriate English usage, spelling, grammar, punctuation, and mathematical processes; standard office machines, equipment, and personal computer applications. • Graduation from high school or equivalent, including or supplemented by courses in typing/keyboarding and office practices. • Bilingual in English and Spanish with excellent verbal communication skills (preferred).