IT Support Specialist II 

Gavilan College

Salary: $40.38 - $50.07 Hourly

Location: Gilroy Campus

Job Type: Full-Time

Job Number: 202500066

Department: Management Information Systems

Closing: 7/29/2025 11:59 PM Pacific

Bargaining Unit: CS

Definition

*This recruitment will be used to fill two (2) IT Support Specialist II positions.

Under direction from Supervisor, IT Service Management provide support to end-users of stand-alone and network application programs and computers, troubleshoot, service, maintain and repair computers, peripheral and other electronics equipment; install and configure personal computer hardware and software; install, configure and maintain Hyflex equipment including video, audio and remote capability equipment; operate various tools and electronic test equipment to troubleshoot and repair equipment; recommend, install, maintain, and troubleshoot multiple server hardware and software systems.

Distinguishing Characteristics

This classification is distinguished from the Senior Systems Administrator, which performs the more advanced and difficult technical support duties.

Ideal Candidate:

The ideal candidate for this position is an equity-minded individual who understands the importance of holding ourselves accountable for closing equity gaps and engaging in equitable practices. Gavilan strives to attract candidates who view the elimination of inequities as an individual and collective responsibility and who can reframe inequities as a problem of practice.

The ideal candidate will have a two-year college degree or equivalent certification, two years of technical support experience in supporting 100+ computers and possess strong communication and problem-solving skills for both technical and non-technical personnel. This position will be responsible for maintaining/troubleshooting hardware, software, printers/scanners, telephony, and other equipment across all campus and satellite sites. This role involves installing, configuring, and repairing IT equipment, managing user accounts, recommending system upgrades, and documenting processes and user guides. The successful candidate will demonstrate the ability to work effectively both independently and as part of a team. Desirable qualifications include experience using Microsoft 365 Admin Centers, InTune endpoint management, imaging/cloning solution (e.g., DSIM, CloneZilla, Ghost), and package management tools (e.g., SaltStack, Chocolatey, WinGet, Yum).

Essential Duties

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title.

• Maintains computer network for campus plus all satellite sites; keeps personal computers, servers, hubs, routers, and Hyflex equipment running

• Installs, operates, maintains, repairs, and updates computer systems, Hyflex equipment components, telecommunications equipment, and software; makes sure computer applications function properly to communicate with each other

• Performs duties to assure proper operations of the computer systems and servers to provide resources for the staff, faculty, and students

• Configures and debugs network desktop clients and systems to include TCP/IP, network printers, security management, and other applications

• Creates, maintains, and resets various user accounts

• Participates in the planning, administration, and maintenance of technical functions related to multi-vendor equipment and software

• Assures that proper technology equipment and software are operational in classrooms and laboratories, including Hyflex technologies

• Communicates with various departments to determine current and future technical needs; promotes the use of new technology equipment and software for future network expansion

• Communicates with vendors and staff regarding software maintenance, materials and product capabilities

• Troubleshoots and performs various technical computer and peripheral repair duties including diagnosing system failures and isolating faulty parts; repairs or replaces parts; contacts and monitors equipment maintenance vendors; and verifies and tests system operations

• Serves as a resource for computer purchase upgrades and emerging technologies; recommends system and software upgrades for increased productivity and compatibility; sets up new computers and peripheral equipment

• Orders parts, schedules repair and completes related paperwork for warranty claims as necessary and delivers computer hardware to classrooms or other locations as required

• Installs and maintains computer and peripheral equipment for classrooms and offices; schedules equipment usage; troubleshoots and resolves equipment problems

• Operates a variety of computers, peripheral equipment, diagnostic software, applications software, hand tools and other assigned equipment

• Recovers networks, systems or equipment when they fail or malfunction

• Consults with faculty and staff on equipment evaluations for purchase

• Adheres to hardware, software, and service standards and polices

• Prepares and maintains a variety of files and records related to assigned activities

• Researches information utilizing a variety of sources to assist in repairs and upgrading computers, peripherals and electronic equipment

• Maintains current knowledge of technological advances

• Attends meetings as assigned

• Drives to various locations to set up and modify new and existing computer workstations

• Provides assistance to faculty and staff on utilizing computer and software programs including remote access devices and systems

• Performs other related duties as assigned

Minimum Qualifications, Education, and Experience

Knowledge of:

• Current computer, network, and telecommunications equipment

• Hyflex classroom devices and systems

• PC and Macintosh desktop environments and operating systems

• Commercial software packages and operating systems

• Information systems technology concepts and terms

• Computer hardware peripherals

• Methods and procedures used to install, repair, and maintain computer equipment

• Help desk technical customer support

• Technology and product information sources and networks

Skill in:

• Understanding user needs and communicating technical information to non-technical personnel

• Installing, operating, and maintaining computer equipment

• Describing operational problems with equipment and coordinating troubleshooting and repairs with vendors

• Working effectively with outside vendors

• Handling conflicting demands, time constraints, and multiple priorities.

• Organizing equipment and following maintenance schedules

• Responding to emergency systems and equipment failures

• Responding to helpdesk requests for repair and service

• Establishing and maintaining effective working relationships with those contacted in the course of work

Other Requirements:Must possess a valid California driver's license and have a satisfactory driving record.EDUCATION AND EXPERIENCE: A combination of education and experience equivalent to a two-year college degree or equivalent certification and two years of technical and user support experience.PHYSICAL CHARACTERISTICS: The physical abilities involved in the performance of essential duties are the following:The physical characteristics described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Vision to read printed material and computer screens; color vision to differentiate wiring and electronic components; speech and hearing to communicate in person and by telephone; smell to detect wiring shorts and failures; manual dexterity to operate a computer keyboard, use small tools and move computer equipment; mobility, flexibility and strength to lift up to 75 pounds to move, install and operate computer equipment. Environmental conditions include working under typical office conditions with exposure to dust and allergens, working at heights, and responding to emergency systems and equipment failures. This work is performed indoors and outdoors at various campus locations.

NON-DISCRIMINATION: Gavilan College is an equal opportunity/affirmative action/Title IX/Employer of Disabled, committed to hiring a diverse staff. All qualified individuals regardless of race, color, religion, sex, national origin, age, disability, military status, sexual orientation, or marital status are encouraged to apply. If you have a verifiable disability and require accommodation to complete an application, please contact the Human Resources Office at (408) 852-2823

APPLICATION PROCESS:

You can now apply online by clicking on the job title you are interested in and clicking on the "Apply" link! After viewing the Job Description, click the 'Apply' tab. If this is the first time you are applying using our online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload it from a saved document on your computer, or manually enter your personal information.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications will be rejected if incomplete.

Please be aware, the District does not reimburse for expenses related to the recruitment process.

All applicants for faculty and academic administrators must meet the minimum qualifications for the discipline as specified in https://www.cccco.edu/-/media/CCCCO-Website/docs/minimum-qualifications/CCCCOReport-Minimum-Qualifications-2023_.pdf?la=en&hash=D3075F5E24FF5D3DB759E61009DC66F0F5060FF6 published by the Board of Governors of the California Community Colleges. All degrees and credits earned in fulfillment of minimum requirements must be from accredited institutions. Applicants who do not meet the minimum stated educational qualifications may apply for equivalency by submitting the https://www.gavilan.edu/jobs/apps/Supp_App_Equiv_Det.pdf https://get.adobe.com/reader/

FOREIGN DEGREE HOLDERS

For positions requiring a degree, all foreign degree credentials must be evaluated by a third party to determine the equivalent U.S. degree and major, and the Foreign Credential Evaluation must be attached to your application before your application will be considered. Not attaching your Foreign Credential Evaluation will render your application incomplete. Evaluations should provide the name of the institution attended, a description of your credentials, the major field of study, and the U.S. equivalent for each credential. For a list of evaluating agencies, visit the https://www.ctc.ca.gov/credentials/leaflets/foreign-transcript-evaluation-cl-635. Note: Even if you obtained your graduate degree(s) in the U.S., you must attach a Foreign Credential Evaluation for your undergraduate degree if it was obtained outside the U.S.

For technical assistance, please contact NEOED's Applicant Support Line at 855-524-5627 or Email: mailto:support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

To apply, please visit https://apptrkr.com/6409501

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