
Technology Support Specialist at iLEAD Charter Schools
Job Summary
Job Summary
WHO WE ARE (ORGANIZATION OVERVIEW) We employ a diverse, empathetic, and passionate team who value collaboration, integrity and the desire to be a servant leader. We are committed to excellence and work tirelessly to improve learner outcomes, by empowering learners through Project-Based Learning, Individualized Learning and Social-Emotional Learning. We are committed to being self-directed, participating in ongoing personal and professional development, problem solving, and embracing a growth mindset. With our unwavering commitment to excellence, we are confident that our team will thrive and succeed in all areas of their lives. THE OPPORTUNITY (POSITION OVERVIEW) Reporting to the Director of Technology, the Technology Support Specialist is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and stakeholders, both onsite and virtually through our Helpdesk. This individual will be responsible for multiple tasks and proactive planning.
Requirements / Qualifications
Passion for Information Technology, Computer Science or related field. Proven experience as an IT Coordinator, Support Specialist or similar roles. Experience in network management and help desk support, preferred. Solid knowledge of IT systems and applications, preferably Mac OS and iOS. Ability to troubleshoot and repair technology issues. Strong communication and interpersonal skills. Attention to detail. Excellent organizational and coordination skills.
Requirements / Qualifications
Passion for Information Technology, Computer Science or related field. Proven experience as an IT Coordinator, Support Specialist or similar roles. Experience in network management and help desk support, preferred. Solid knowledge of IT systems and applications, preferably Mac OS and iOS. Ability to troubleshoot and repair technology issues. Strong communication and interpersonal skills. Attention to detail. Excellent organizational and coordination skills.