SOUTH SAN FRANCISCO UNIFIED SCHOOL DISTRICT

CLASS TITLE:  DISTRICT OFFICE RECEPTIONIST

BASIC FUNCTION:

Under the direction of the Assistant Superintendent-Human Resources, operate a centralized telephone system at the District Office; greet and assist visitors to the District Office; receive, sort and distribute incoming, outgoing and internal mail and correspondence; perform a variety of clerical support duties.

REPRESENTATIVE DUTIES:

ESSENTIAL DUTIES:

Operate a centralized telephone system, directing calls to appropriate personnel; receive and transmit messages; provide general information and assistance to callers as needed.

Greet and assist parents, students and other visitors; screen and direct visitors to appropriate District Offices, school sites and personnel; distribute a variety of materials to visitors including employment applications.

Receive, sort, and distribute incoming, outgoing and internal mail and correspondence; receive and distribute incoming packages; assist other staff in preparing bulk mailings.

Perform clerical support duties for office staff and various departments including computer data entry, filing, duplicating, typing, assembling and distributing a variety of forms and materials; maintain a variety of assigned records and files.

Order office supplies in accordance with established procedures; type purchase orders.

Operate a variety of office equipment including a copier, typewriter, fax machine, copier and a computer and assigned software; maintain and arrange for repairs of office equipment.

Maintain reception area in an orderly and attractive manner; post information to bulletin boards.

OTHER DUTIES:

Schedule fingerprint appointments for new employees and coaches; maintain related records.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Operation of a centralized telephone system.

Telephone techniques and etiquette.

Interpersonal skills using tact, courtesy and diplomacy.

Modern office practices, procedures and equipment.

Operation of a computer and assigned software.

Correct English usage, grammar, punctuation, spelling and vocabulary.

Record-keeping and filing techniques.

ABILITY TO:

Answer telephones and greet the public courteously.

Learn and explain District organization, procedures and policies.

Provide information, directions and assistance to callers and visitors.

Receive, sort and distribute mail.

Perform general clerical support duties including typing, filing and duplicating materials.

Maintain records and files.

Type or input data at 35 words per minute from clear copy.

Communicate effectively both orally and in writing.

Operate a variety of office equipment including a computer and assigned software

Complete work with many interruptions.

Establish and maintain cooperative and effective working relationships with others.

EDUCATION AND EXPERIENCE:

Any combination equivalent to:  graduation from high school and one year of general clerical experience involving public contact.

WORKING CONDITIONS:

ENVIRONMENT:

Office environment.

Constant interruptions.

PHYSICAL DEMANDS:

Hearing and speaking to exchange information in person or on the telephone.

Dexterity of hands and fingers to operate a computer keyboard.

Sitting for extended periods of time.

Seeing to read a variety of materials.

Bending at the waist, kneeling or crouching to file materials.