Applications Specialist III

Salary: $8,430.00 - $11,922.00 Monthly

Location : Irvine Valley College - Irvine, CA

Job Type: IVC - Staff (Full-Time)

Job Number: 202400298

Office, Division, or School: IVC - Technology Services

Opening Date: 06/09/2025

Closing Date: 6/30/2025 11:59 PM Pacific

Range 142 of the CSEA Salary Schedule

Work schedule: Monday - Friday (8:00 AM - 5:00 PM) 

Schedule and shift are subject to change in accordance with the department's needs.

Required Documents: Resume and Cover Letter 

Applications missing the required documents will not be considered. 

Hours Per Week: 40 

Months: 12 

Application Instructions:

•   Complete all sections and fields on the application and attach all required documents – incomplete applications may not be considered.

•   Include all relevant education, training, and/or experience on the application.

•   Do not include any personally identifiable, confidential, or otherwise unrequested information that does not pertain to job related factors (e.g., social security number, date of birth, pictures, etc.) on your application or attached documents.

•   For job postings with a close date, all applications received by 11:59 PM (Pacific Time) on the job posting close date, will receive consideration.

•   For job postings with an initial screening date, all applications received by 11:59 PM (Pacific Time) on the job posting initial screening date, will receive priority consideration; however, typically the job posting will remain open, and continue to accept applications, until the position is filled.

•   For job postings requiring professional references, include at least three (3) professional references from the following categories:

1.  Current department chair(s) (for faculty) or supervisor(s);

2.  Previous department chair(s) (for faculty) or supervisor(s) (from within the past five (5) years);

3.  Master’s thesis or Doctoral Dissertation advisor or supervisor (for faculty);

4.  Colleague(s) or co-worker(s) who can address professional competency and skills relevant to the position; and/or

5.  Other professional references.

Please note, professional references are typically contacted when a candidate is selected for, or as a finalist for, a position.

Description

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general direction from the appropriate operating unit manager, provides and coordinates the implementation of complex medium to large-scale software application systems in support of institutional functions; develops and implements training programs and long-term technology support for higher education functions; coordinates implementation with internal and contract software developers and commercial software vendors; and provides end-user advocacy within the Information Technology Department.

DISTINGUISHING CHARACTERISTICS 

This is the advanced level position in the area of application support and requires significant knowledge and experience to independently perform the highest level application duties. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including coordinating and implementing medium and large scale software systems. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

•   Coordinate the implementation of medium and large scale software application systems; coordinate implementation with internal and contract software developers and commercial software vendors; facilitate end-user involvement in software development and design and testing processes.

•   Develop, plan, and organize end-user training associated with the implementation of new software application systems.

•   Facilitate communications regarding software maintenance and support including troubleshooting and problem solving for large-scale mission-critical institutional software systems.

•   Facilitate and coordinate end-user help-desk functions; provide information as necessary.

•   Facilitate the transfer of information between users and management levels of technical staff and maintain confidentiality on secure and/or sensitive information.

•   Support functional modules as assigned.

•   Direct, coordinate, develop, and present formal group and informal one-on-one training on the procedures, features, and other functional and technology aspects of higher education functions which may be locally installed, or centrally maintained and delivered over the District’s network.

•   Direct and coordinate the development of end user documentation from a variety of sources including technical manuals, user documents, originally authored materials, technical staff and user staff; maintain library of documentation.

•   Coordinate complex problem-solving resources to users through research, analysis, and consultation with users, technical staff, managers and vendors.

•   Evaluate new software; create testing environments and perform testing of software; provide feedback to software development staff regarding user interface issues; recommend and coordinate policy changes and new application standards with appropriate staff.

•   Design, develop, and maintain assigned web sites; collaborate with appropriate staff on the implementation of applications, policies and access changes; develop and maintain documentation.

•   Perform related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

•   Strong understanding of higher education applications and associated functions and software.

•   Multiple software applications and related concepts.

•   Principles and practices used in troubleshooting complex software application problems.

•   Applications/programming development, databases and data structure concepts.

•   Advanced methods and techniques of providing training to faculty and staff on software applications.

•   Advanced principles used in the design of training materials and programs.

•   Advanced methods and techniques used in web site design and development.

Ability to:

•   Direct, coordinate, develop, and provide implementation and training on higher education functions and related software applications.

•   Analyze, troubleshoot and apply problem solving skills to technical problems.

•   Coordinate the development of end user documentation from a variety of sources.

•   Evaluate and test new software applications and recommend modifications as necessary.

•   Understand various administrative activities and office functions.

•   Operate a variety of equipment including computers and supporting software applications.

•   Adapt to changing technologies and learn functionality of new equipment, programs and systems.

•   Work cooperatively with other departments, faculty and staff.

•   Work independently in the absence of supervision.

•   Communicate clearly and concisely, both orally and in writing.

•   Establish and maintain effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to two years of college level course work in computer science, information systems, application programming or a related field.

Experience:

Five years of increasingly responsible experience providing support for higher education software applications and related functions, networked computer hardware and systems software, and technology related help-desk functions.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: 

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.

Physical: 

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Notice to all Candidates for Employment:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. The South Orange County Community College District (SOCCCD) will not sponsor any visa applications.

Employees must reside in California while employed with the SOCCCD.

California Public Employees Retirement System and California State Teachers Retirement System:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with the SOCCCD will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the SOCCCD to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

Disability Accommodations:

If you require special accommodations in the application and/or evaluation process, please notify Human Resources at least two (2) business days prior to the job posting close or initial screening date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

Attendance Requirement:

All SOCCCD employees are required to report to work on a regular and consistent basis, as scheduled, to assigned job.

Campus Crime and Safety Awareness:

Information regarding campus crime and safety awareness can be found at www.ivc.edu or www.saddleback.edu. Paper copies are available in the Human Resources office upon request.

Non-Discrimination Notice:

The SOCCCD provides access to its services, classes, and programs without regard to national origin, immigration status, religion, age, gender, gender identity, gender expression, race, ethnicity, color, medical condition, military and veteran status, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because they are perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

California Fair Chance Act:

The SOCCCD will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the SOCCCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Diversity, Equity, Inclusion and Equal Employment Opportunity:

The SOCCCD is looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. 

The SOCCCD is committed to ensuring that all students have the opportunity to succeed in their classes and as such, to eliminating institutional barriers that disproportionately impact students of color. Irvine Valley College and Saddleback College are deeply committed to fostering an inclusive environment where students, staff, and faculty from diverse backgrounds can thrive academically and professionally.

Irvine Valley College (IVC) serves approximately 21,584 students, reflecting a rich diversity: 41% Asian, 2% Black/African-American, 21% Hispanic/Latino, 8% Southwest Asian and North African, 5% two or more races, and 21% White in Fall 2024. 

Similarly, Saddleback College (SC) serves around 25,789 students, with demographics showing 12% Asian, 2% Black/African-American, 29% Hispanic/Latino, 5% two or more races, and 47% White in Fall 2024.

These numbers underscore the importance of our commitment to eliminating equity gaps across all student demographics through implementing dynamic, student-centered practices and policies. To support the academic and career success of our diverse student body, we seek a candidate who will actively contribute to our mission of inclusivity and support. The ideal candidate's values will align with SOCCCD’s goals for Diversity, Equity, and Inclusion (DEI) and Equal Employment Opportunity (EEO).

THE SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER