IT Help Desk Shipping Receiving Technician at South Sutter Charter School
IN-HOUSE VACANCY - INTERNAL CANDIDATES ONLY
This position is only available to current employees of this school district. Applications submitted by job seekers not currently employed by the school district will not be considered.
About the Employer
South Sutter Charter School (SSCS) is a WASC accredited charter school managed by Innovative Education Management (IEM). The school serves students in Sutter, Butte, Colusa, Placer, Sacramento, Yolo, and Yuba counties. Our family of charter schools include South Sutter, Ocean Grove, and Sky Mountain. Innovative Education Management (IEM) has been successfully developing and operating California charter schools since 1998. Many California charters are modeled after the structure of IEM’s independent study model. Innovative Education Management (IEM) and its Charter Schools believe in giving students, parents and teachers the freedom to develop individualized learning opportunities while working with a credentialed teacher. Our goal is to develop educated students who reach their full potential. Every position at IEM supports this mission. IEM team members are empowered to innovate and find new solutions to further our students’ educations as well as their own career aspirations. We believe the contribution of each individual is essential to success.
Job Summary
Job Summary
POSITION SUMMARY: Responds to end-user email and ticket requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information, and online resources to research, troubleshoot, and deliver solutions for basic end-user application issues. Monitor social media channels for end-user technical issues and create tickets to resolve. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords. Works independently under the direction of the IT Manager and provides the team with analysis support on special projects. The incumbent is expected to work in accordance with the Guiding Principles of the organization.
Requirements / Qualifications
REQUIRED DOCUMENTS: - Letter of interest - Current Resume
Applications not accompanied with the above required materials will not be considered. To be considered for hire, candidates must meet the minimum requirements including a successful interview and successful reference checks. Employment is contingent upon successful completion of Tuberculosis (TB) tests every four years; and passing the relevant Department of Justice (DOJ) background review.
Requirements / Qualifications
REQUIRED DOCUMENTS: - Letter of interest - Current Resume
Applications not accompanied with the above required materials will not be considered. To be considered for hire, candidates must meet the minimum requirements including a successful interview and successful reference checks. Employment is contingent upon successful completion of Tuberculosis (TB) tests every four years; and passing the relevant Department of Justice (DOJ) background review.
Comments and Other Information
MINIMUM QUALIFICATIONS:
Education: High School Diploma and/or the equivalent required.
Experience: Tier 1 Help Desk Experience. Ticket Tracking Software, Apple and PC Operating Systems Experience, Google Suites, Remote Desktop Support
Desired Certifications: A+
Desired Experience:
- Proven experience as a help desk technician or other customer support role.
- Ability to diagnose and resolve basic technical issues.
- Tech-savvy with working knowledge of Chrome, PC, and Apple computer operating systems.
- Experience with remote connectivity to Chrome, Mac and PC laptops for troubleshooting problems.
- Supporting applications; MS Office Suites, Creative Cloud Suites, Zendesk Ticketing System, Google
Play, Google Web Store, Gmail
- Supporting Laptops Hardware and Software setups such as Printers, Scanners, Screen Configurations,
Laptop Networking, and General Computer Systems Setup
- Proficient at documenting users' needs in the ticketing systems and verbal communication with end-users
- Detail-oriented in order to keep detailed notes on tickets
Comments and Other Information
MINIMUM QUALIFICATIONS:
Education: High School Diploma and/or the equivalent required.
Experience: Tier 1 Help Desk Experience. Ticket Tracking Software, Apple and PC Operating Systems Experience, Google Suites, Remote Desktop Support
Desired Certifications: A+
Desired Experience:
- Proven experience as a help desk technician or other customer support role.
- Ability to diagnose and resolve basic technical issues.
- Tech-savvy with working knowledge of Chrome, PC, and Apple computer operating systems.
- Experience with remote connectivity to Chrome, Mac and PC laptops for troubleshooting problems.
- Supporting applications; MS Office Suites, Creative Cloud Suites, Zendesk Ticketing System, Google
Play, Google Web Store, Gmail
- Supporting Laptops Hardware and Software setups such as Printers, Scanners, Screen Configurations,
Laptop Networking, and General Computer Systems Setup
- Proficient at documenting users' needs in the ticketing systems and verbal communication with end-users
- Detail-oriented in order to keep detailed notes on tickets