Student Success Coordinator 

Salary: $76,932.00 - $93,711.00 Annually

Job Type: Classified Staff

Job Number: 156

Closing: 4/22/2025 11:59 PM Pacific

Location: Santa Barbara, CA

Department: Enrollment Services

Basic Functions

Under the direction of an assigned administrator, provide a variety of outreach and support services for Enrollment and Retention Services. Coordinate a variety of outreach, recruitment, and new student orientation functions including program advisement, pre-enrollment, assistance and support services to facilitate, enhance and assure smooth and successful student enrollment at the College.

Representative Duties

ESSENTIAL DUTIES: 

Develop, coordinate, and participate in a variety of community outreach and recruitment functions that include implementing and conducting recruitment and outreach activities recruitment visits, and other special events; coordinate, arrange and participate in ongoing school visits and events to recruit students and promote the College.

Monitor academic reporting systems for an early alert to students' performance and academic progress risk, thus identifying and providing timely interventions that promote academic success strategies.

Monitor the attendance, goals of participants; collaborate with students to develop and implement individual goals and strategies; assist students with enhancing a variety of skills related to student success activities; advise students concerning individual progress.

Participate in travel and conference to recruitment fairs to promote SBCC programs and services.

Recruit, train, supervise and provide work direction to assigned student and hourly workers, peer advisors, consultants or other personnel assigned to the department; coordinate and schedule work hours and complete timesheets as assigned.

Serve as a liaison and coordinate communications and information between various departments, personnel, faculty, administrators, students, high schools, colleges and various outside agencies; collaborate with others in the development and implementation of short-term and long term student plans, goals, objectives, calendars, services and activities.

Oversee the Welcome Center. Serve as a technical resource to students, parents, faculty, and staff concerning student enrollment functions; respond to inquiries and provide detailed and technical information concerning related processes, standards, practices, requirements, timelines, policies and procedures. Assure proper and timely resolution of related issues and conflicts.

Coordinate and facilitate with initiatives that impact the Enrollment and Retention Services Department as assigned.

Coordinate the planning, facilitating, and implementation of large scale events for prospective and new students, parents, and community members to provide information about the college, application process, college support services and programs.

Prepare and conduct workshops and formal presentations for an assigned program to local community organizations, private and public schools and other recruiting sources as directed; coordinate and conduct on-campus tours for potential students and guests.

Develop and deliver outreach marketing materials, pre-enrollment packets, and event advertising; manage website outreach information and outreach calendar.

Utilize designated software to identify student needs regarding the enrollment process; analyze enrollment status of incoming students; prepare and maintain a variety of related records and reports. Coordinate the compiling of information, preparation and maintenance of records and reports related to student goals and progress.

Conduct research of student and adult population demographics and interests to enhance presentations and optimize recruitment activities. Work with the Office of Institutional Assessment, Research, and Planning to identify and understand trends.

Provide technical support for program database systems as required by the District, Federal, State, and local agencies.

Monitor inventory levels of office and assessment supplies; order, receive and maintain an adequate inventory of supplies.

Attend and participate in assigned meetings, conferences and training sessions.

OTHER DUTIES:

Perform related duties as assigned.

Education and Experience

Any combination equivalent to: bachelor's degree with major coursework in sociology, social work, psychology or related field and one year experience working with secondary and post-secondary school-aged students in an educational setting.

Understanding of and sensitivity to meeting the needs of the diverse academic, socioeconomic, cultural, disability and ethnic background of the student, community, and employee population.

PREFERRED/ DESIRED QUALIFICATIONS 

• Excellent customer service skills

• Strong Organizational and Time Management Skills

• Problem-Solving and Critical Thinking Skills

• Cultural Competence

• Strong Communication Skills (Written and Oral)

• Bilingual in English/Spanish

• Availability to Work Evenings and Weekends (if needed)

• Required to work on campus

WORKING HOURS:

Monday 8:00 am- 4:30 pmTuesday 10:00 am- 6:00 pmWednesday 8:00 am - 4:30 pmThursday 8:00 am- 4:30 pmFriday 8:00 am- 4:30 pm

12 months per year, plus fringe benefits; 6 month probation period. All work schedules and work assignments are subject to change based on the needs of the College

SALARY INFORMATION:

The current salary schedule range for the Student Success Coordinator is Salary Table 29, Range 36, $76,932-$87,029. Nine step salary range continues to a maximum of $93,711. Initial placement based on experience with annual advancement to the next higher step.

Knowledge and Abilities

KNOWLEDGE OF:

Student guidance principles and practices

Customer service

Campus tours objectives

Diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students.

Oral and written communication skills

Interpersonal skills using tact, patience, and courtesy

Modern office practices, procedures, and equipment

Research methods and report preparation techniques

Record-keeping techniques

Correct English usage, grammar, spelling, punctuation, and vocabulary

Knowledge of enterprise resource program (ERP) related to student data Operation of a computer and assigned software

ABILITY TO:

Participate in a variety of outreach, recruitment and new student orientation functions including program advisement, pre-enrollment, orientation and support services to facilitate, enhance and assure smooth student enrollment at the College

Ability to effectively serve the needs of a diverse college work and student environment.

Participate in providing consultation and assistance to prospective and current students, parents and the public concerning College admissions, enrollment, programs and services

Participate in travel for outreach services

Ability to work evenings and weekends when required for special events

Assist program participants with obtaining and maintaining program enrollment

Monitor the attendance, goals, and progress of program participants

Understand and relate to students with special needs Learn department and program objectives and goals

Interpret, apply and explain rules, regulations, policies, and procedures.

Communicate effectively both orally and in writing and make presentations

Establish and maintain cooperative and effective working relationships with others

Compile and verify data and prepare reports

Maintain records and compose correspondence and written materials related to assigned activities.

Meet schedules and timelines.

Operate a computer and assigned software

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ENVIRONMENT:

Office environment.

Driving a vehicle to conduct work

Outreach and travel

PHYSICAL DEMANDS:

Able to operate a computer keyboard

Seeing to read a variety of materials

Sitting or standing for extended periods of time

Hearing and speaking to exchange information and make presentations

Mobility to reach various campus locations and to conduct tours

Setting up and breaking down of tables, chairs, boxes, and display cases at events

Pushing, pulling, carrying objects as required

Occasional lifting of large quantities of recruiting materials and display equipment that may weigh up to 25 pounds

GENERAL REQUIREMENTS (Upon Offer of Employment):

• The selected candidate must be fingerprinted and tested for tuberculosis prior to the start of employment.

• The Immigration Reform and Control Act of 1986 requires verification of identity and the right to work in the United States.

• Selected candidates must be able to perform essential functions of the position with or without reasonable accommodations.

• Proof of college coursework or degrees indicated will be required of selected candidates.

• All offers of employment are subject to approval by the Board of Trustees.

APPLICATION PROCESS

REQUIRED APPLICATION DOCUMENTS:

(The following required documents must be submitted electronically via the online application system.)

• Online District Application form at https://www.schooljobs.com/careers/sbcc

• Within the online application is a required supplemental question on diversity. The committee will be reviewing your answer as part of the screening process. Please take your time and answer the question thoroughly.

• Letters of reference are not required for this recruitment. Please do not submit reference letters within your online application.

• Within the online application, there is a required section to list five references. These references will be contacted if you are selected as a finalist for the position. These references should be able to critically assess your work qualifications and job performance

Additional Instructions:

If you experience technical difficulties attaching any of your documents electronically, please contact Human Resources for instructions. If you do not have a scanner, there are commercial facilities available to assist you with this process. All required documents must be submitted with your electronic application by the application deadline or your application will be considered incomplete and will not be considered.

Application Procedure:

To be considered for this position, a complete online application including all required application documents (listed above) must be submitted via https://www.schooljobs.com/careers/sbcc by the application deadline (please see instructions to applicants). It is important that the online District Application form (Item #1) be complete and specific to fully indicate the education, experience and other qualifications of the applicant. "See Resume" is not acceptable.

If you apply for more than one position, copies of all the required documents must be attached separately for each position. Applications and all documents submitted become the property of SBCC and are retained electronically.

Accommodation for Applicants with Disabilities:If you are selected for an interview and need special services or facilities to participate in the interview, please contact Human Resources. Reasonable accommodation will be provided for applicants with disabilities who self-disclose.Selection Procedure:

SBCC is an equal opportunity employer committed to nondiscrimination on the basis of national origin, religion, age, gender, gender identity, gender expression, race, ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, military and veteran status, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics, consistent with applicable federal and state laws. Reasonable accommodation will be provided for applicants with disabilities who self-disclose.

- EQUAL OPPORTUNITY - TITLE IX EMPLOYER

To apply, visit https://apptrkr.com/6135327 

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