Basic Job Description: The Technology Specialist I shall be under the direct supervision of the Director of Information Technology and shall adhere to all applicable laws, rules, and regulations of the state, county, and school district governing board. The Technology Specialist I shall be familiar with and comply with all collective bargaining contracts pertinent to this position.

MAJOR DUTIES AND RESPONSIBILITIES

• Respond to district helpdesk requests received by various methods (electronic mail, landline, mobile phone, text, chat etc.)
• Provides technical support to all District users
• Installs a variety of computer, peripheral, and communication equipment (e.g. computer, portable device, printer, UPS, access point, projector, telephone, etc.)
• Installs a variety of software products on a variety of hardware platforms
• Inspects a variety of computer, peripheral, and communication equipment, applies industry standard troubleshooting methods to identify repair needs, and performs required repairs
• Orders equipment, supplies, and materials using approved Information Technology department procedures
• Transports a variety of computer, peripheral, and communication equipment to various job sites
• Enforces district acceptable use policies
• Documents inspection, troubleshooting, repairs, and orders using the department approved work order system
• Maintains an acceptable attendance record
• Maintains a clean and orderly work station
• Willingness to update skills and knowledge commensurate with the demands of the position
• Performs other related duties as equitably assigned

KNOWLEDGE AND ABILITIES REQUIRED

• Ability to communicate with district personnel by various methods (electronic mail, landline, mobile phone, text, chat etc.)
• Ability to communicate with students, administrators, district personnel, and the public regarding hardware and software operations
• Ability to establish and maintain effective working relationships
• Ability to hear and understand speech at normal levels with or without hearing aids
• Ability to pass the District job related examination
• Ability to prioritize and schedule work
• Ability to see and read with or without vision aids
• Ability to understand, prepare, and document technical materials
• Ability to work cooperatively with students, administrators, staff, district personnel, and the public
• Ability to work independently with little direction
• Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary
• Knowledge of the principles, methods, and procedures necessary for computer/network system operations

REQUIRED EDUCATION/CERTIFICATION/EXPERIENCE/LICENSE

• Education – High school diploma or equivalent
• Certification – Have or obtain an A+ or higher certification within six months of hire
• Experience – Any combination of experience and training which would indicate possession of the knowledge, skills, and abilities to successfully perform duties and responsibilities as described
• License – Possess and maintain a valid California driver’s license

WORKING CONDITIONS

• Dexterity of hands and fingers to:
  • operate and install a variety of computer, peripheral, and communication equipment
  • operate and install a variety of software products on a variety of hardware platforms
  • operate a keyboard for data entry and other typing requirements for extended periods of time
  • Sitting for extended periods of time
  • Standing for extended periods of time
  • Standing for bending, reaching, and lifting/carrying equipment and materials
  • Hearing to answer telephones
  • Speaking to exchange information
  • Moderate to heavy physical effort for extended periods of time
  • Moderate to high stress level

ENVIRONMENTAL CONDITIONS

• Primarily indoors
• Temperature – Normal climate, occasional adverse weather conditions

CONTACTS

• Daily contact with students, administrators, staff, and District personnel
• Occasional contact with community members and outside agency personnel

EMPLOYMENT STANDARDS

• Dexterity and physical condition to maintain a rigorous work schedule and meet standards of physical and mental health
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position

 PHYSICAL DEMANDS SUMMARY

Activities

WEIGHT DEMANDS: Lifting and Carrying

PHYSICAL DEMANDS OF ESSENTIAL FUNCTIONS (job specific requirements)

What are the heaviest items to lift, push, or pull.  What other items might be physically demanding, requiring effort or repetitive use.

ADDITIONAL ACTIVITIES:

Indicate if the job requires: