Print and Mail Services Technician

Gavilan College 

Salary: $25.09 - $31.11 Hourly

Location: Gilroy Campus

Job Type: Full-Time

Job Number: 202500046

Department: Warehouse/Mail

Closing: 4/11/2025 11:59 PM Pacific

Bargaining Unit: CSEA

Definition

Under general supervision, to provide centralized reprographics services, provide high volume document processing and printing services including multiple-color products, operate and maintain high-speed production printer and copying/printing equipment. This position provides support in all aspects of the production schedule including interacting with users, setting priorities, tracking progress and resolving schedule conflicts and problems. Routinely operates and maintains advanced and complex reprographics equipment. Coordinate the operations and activities of the mail processing facility. Process incoming and outgoing mail to college faculty, staff and students; and to perform related duties as assigned.

Distinguishing Characteristics

Ideal Candidate Statement 

The ideal candidate for the Print and Mail Services Technician role is an independent, innovative problem-solver with strong technical skills and a keen ability to troubleshoot and maintain printing equipment. This individual is resourceful, able to assess priorities in a high-volume environment, and ensures efficient workflow while meeting tight deadlines. Physical stamina is essential for handling large mail volumes, lifting supplies, and managing deliveries across campus. A customer-service mindset, adaptability, and the ability to work collaboratively while taking initiative are key qualities for success in this role.

Essential Duties

• Reviews duplicating orders arriving by mail, phone and email and estimates completion time considering size, complexity and competing projects: produce jobs according to specifications, using professional judgment and reorganizing schedule as needed to meet deadlines and priority changes.

• Receive jobs electronically or manually and make print ready. Screen, review and verify printing requests and prepare for print using appropriate software, including reformatting if necessary. Maintain original hardcopy and electronic master files and follow procedures regarding job tracking system.

• Set up, operate, maintain and perform minor repair on a full range of offset pre-press/press, high-speed production printer and copying/printing equipment as well as bindery/finishing equipment as needed.

• Monitor equipment performance; recommend equipment updates, perform daily, weekly and monthly maintenance and monitor repairs on departmental equipment; place calls for equipment repair and service and work with vendors.

• Serve as a technical resource for co-workers and users regarding printing issues, departmental services, job requirements and procedures. Assist staff and faculty in the operation of self-service copying and related services.

• Participate in the development and implementation of department goals, objectives, policies and procedures. Make recommendations for business process improvements, such as establishing standards for submitting orders.

• Prepares course materials to be sold in campus bookstore, ensuring compliance with copyright procedures; completes and records information and prepares purchase orders for billing.

• Ensures the security of work produced such as by wrapping confidential and thesis materials, and ensuring the proper persons pick up completed work.

• Operate a computer workstation using a variety of applications such as electronic mail, Internet browsers, word processing, spreadsheet, database management software and web applications.

• Drives a vehicle to deliver large orders to campus locations.

• Maintain accurate inventory of paper, supplies and materials used, establish proper inventory control and levels and conduct periodic physical inventories. Request for supplies as appropriate.

• Support mail services by providing assistance with receiving, sorting, and distributing incoming mail to campus locations. Backup support for mail services delivery by driving safely to all District locations.

• Accept postal deliveries including special delivery, insured mail, registered mail, special handling including flats, parcels, books and films; sort and distribute postal deliveries and interoffice mail in a timely manner; sort, log and store parcels.

• Operate equipment necessary to prepare materials for mailing including folding, inserting, labeling and metering equipment; operate digital and electronic mail processing.

• Determine appropriate methods of mailing and distributing materials; Weigh, meter and determine appropriate postage for outgoing mail.

• Know and comply with all safety requirements related to area of assignment. This includes properly mixing, handling, storing and disposing of hazardous chemicals and chemical solutions used in the offset printing processes, cleaning and maintaining of equipment. Keep hazardous chemicals usage and disposal records.

• Reviews all materials to ensure compliance with copyright rules

• Perform other related duties as assigned.

Minimum Qualifications, Education, and Experience

Knowledge of:

• United States Postal Services regulations, policies, procedures and guidelines

• Mail room procedures and policies.

• Operation of mail processing equipment including digital addressing and sorting equipment.

• Qualities and uses of various types of paper stock and inks.

• Function, operation and maintenance of duplicating and mailing equipment.

• Operation of a computer, applicable software and data entry techniques.

• Single and multi-color offset press and pre-press equipment used by the department as well as materials used in production such as ink, paper and chemicals.

• Principles and practices of networked production printing.

• Copy, binding, and ancillary equipment used for making copies and finishing/biding completed materials.

• Safety practices and requirements including handling of hazardous chemicals.

Skill in:

• Providing excellent customer service including negotiating customer requests; resolving conflicting deadlines; and working effectively with persons of diverse backgrounds.

• Operating reprographics equipment including copiers and machines used for collating, folding, binding, trimming, stapling and print production processes.

• Basic math for calculating orders for materials based on size and complexity of projects.

• Referring to and reading operating manuals to learn

Other Requirements:

Must possess a valid California driver's license and have a satisfactory driving record.

ILLUSTRATIVE EDUCATION AND EXPERIENCE: A typical way to obtain the above knowledge and skill is a combination of education and experience equivalent to:

Two years of experience in a busy, high volume reprographics center. Formal or informal training in office procedures, record keeping and basic business math.

PHYSICAL CHARACTERISTICS: The physical abilities involved in the performance of essential duties are:

Sight to view materials, read text and computer screens, and drive a vehicle; color vision to select and match colored paper; hearing and speech to communicate with customers, clarify orders, explain processes and troubleshoot equipment problems; smell to detect toxic fumes, overheating equipment, and fire danger; manual dexterity to operate machines and handle materials; lifting up to 50 pounds to store and deliver supplies and materials; mobility and flexibility to operate and maintain equipment and to move among counter and equipment and deliver orders; sitting to review work and materials, operate computer and complete paperwork; working in exposure to chemicals, fumes and unpleasant odors, some of which are toxic; noise and safety hazards of equipment. This work is performed indoors in the college's reprographics center and outdoors delivering orders by vehicle.

NON-DISCRIMINATION: Gavilan College is an equal opportunity/affirmative action/Title IX/Employer of Disabled, committed to hiring a diverse staff. All qualified individuals regardless of race, color, religion, sex, national origin, age, disability, military status, sexual orientation, or marital status are encouraged to apply. If you have a verifiable disability and require accommodation to complete an application, please contact the Human Resources Office at (408) 852-2823

APPLICATION PROCESS: 

You can now apply online by clicking on the job title you are interested in and clicking on the "Apply" link! After viewing the Job Description, click the 'Apply' tab. If this is the first time you are applying using our online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload it from a saved document on your computer, or manually enter your personal information.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications will be rejected if incomplete.

Please be aware, the District does not reimburse for expenses related to the recruitment process. 

All applicants for faculty and academic administrators must meet the minimum qualifications for the discipline as specified in https://www.cccco.edu/-/media/CCCCO-Website/docs/minimum-qualifications/CCCCOReport-Minimum-Qualifications-2023_.pdf?la=en&hash=D3075F5E24FF5D3DB759E61009DC66F0F5060FF6 published by the Board of Governors of the California Community Colleges. All degrees and credits earned in fulfillment of minimum requirements must be from accredited institutions. Applicants who do not meet the minimum stated educational qualifications may apply for equivalency by submitting the https://www.gavilan.edu/jobs/apps/Supp_App_Equiv_Det.pdf https://get.adobe.com/reader/ 

FOREIGN DEGREE HOLDERS 

For positions requiring a degree, all foreign degree credentials must be evaluated by a third party to determine the equivalent U.S. degree and major, and the Foreign Credential Evaluation must be attached to your application before your application will be considered. Not attaching your Foreign Credential Evaluation will render your application incomplete. Evaluations should provide the name of the institution attended, a description of your credentials, the major field of study, and the U.S. equivalent for each credential. For a list of evaluating agencies, visit the https://www.ctc.ca.gov/credentials/leaflets/foreign-transcript-evaluation-cl-635. Note: Even if you obtained your graduate degree(s) in the U.S., you must attach a Foreign Credential Evaluation for your undergraduate degree if it was obtained outside the U.S.

For technical assistance, please contact NEOED's Applicant Support Line at 855-524-5627 or Email: mailto:support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. 

To apply, please visit https://apptrkr.com/6095352 

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