LEAD SYSTEMS SUPPORT TECHNICIAN - Open and Promotional at Vista Unified School District
Job Summary
Job Summary
Do you have a Vision? We Do! Our Vision: Every student graduates from Vista Unified as a resilient, agile learner and creative problem solver who navigates the world with confidence and kindness and eagerly embraces local and global challenges. Do you want to be part of a team that inspires students to reach beyond the text book in innovative and technological ways? If you would like to work where a culture of Trust, Respect, Collaboration, Equity and Kindness are a part of the daily work environment then you have found it! Our Portraits: Learner Portrait: Kind and Confident; Curious and Connected; Capable and Knowledgeable Adult Portrait: Compassionate Champion; Flexible and Innovative Facilitator; Open-Minded and Equity-Centered Learner System Portrait: Inclusive Culture Focused on Growth; Joyful, Innovative, Rigorous, and Equitable Learning Environments; Future-Oriented, Forward Thinking; Family and Community Partnerships Core Values: Respect, Trust, Collaboration, Equity and Kindness. To learn more, please continue reading about this posted opportunity. SUMMARY OF DUTIES: Under the direction of the Director - Information Systems, coordinate software and hardware support to assure the smooth running of Local Area Network (LAN) operations; lead a small group of employees in performing a variety of technical resource services in the installation, troubleshooting, and maintenance of hardware and software; provide technical assistance to LAN users. Any combination equivalent to: Graduation from high school supplemented by college-level course work in computer hardware and software applications or a related field and four years of related experience including hardware and software applications in a network environment.
Job Description / Essential Elements:
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LEAD SYSTEMS SUPPORT TECHNICIAN
BASIC FUNCTION:
Under the direction of the Director - Information Systems, coordinate software and hardware support to assure the smooth running of Local Area Network (LAN) operations; lead a small group of employees in performing a variety of technical resource services in the installation, troubleshooting, and maintenance of hardware and software; provide technical assistance to LAN
users.
REPRESENTATIVE DUTIES:
Lead a small group of employees in performing a variety of technical resource services in the installation, troubleshooting, and maintenance of hardware and software; train and provide work direction to assigned staff in the use of LAN equipment and software. E
Coordinate software and hardware support to assure the smooth running of LAN operations; coordinate and prioritize activities to assure technical issues reported to the site help line are resolved in a timely manner; assist administrators with the implementation of changes in
technical procedures. E
Perform a variety of technical resource services in the installation, troubleshooting, and maintenance of hardware and software; install, configure and maintain a variety of multi-vendor hardware and software in workstations and stand alone environments; repair and replace hardware as needed. E
Provide technical assistance to LAN users; respond to technical inquiries and provide information; identify, troubleshoot and resolve network issues related to printing, application access, workstation communication and memory management for District users. E
Troubleshoot a wide variety of computer and network issues; repair or provide for repair of equipment as appropriate. E
Maintain network backups; design, customize and configure network images for distribution across the network utilizing a variety of imaging software. E
Maintain supply of network cards, cables and peripheral deices and other replacement parts. E
Configure computers for network and printing applications according to District standards; troubleshoot and resolve printer and printer communication issues; assure proper internet and email access; install appropriate software and hardware. E
Train users in the operation of LAN equipment; facilitate the coordination of necessary staff development. E
Communicate with Site personnel, students, parents and a variety of outside agencies to exchange information and resolve issues or concerns. E
Prepare and maintain a variety of records and reports related to technical issues, inventory, hardware and software, work orders, purchase requisitions, and user and network information. E
Operate various technical and office equipment including a telephone, cable tester, variety of hand and power tools, and a computer and assigned software; operate a vehicle to travel to work sites and conduct work as assigned by the position. E
Attend assigned meetings, conferences, in-services and workshops to maintain current knowledge of technological advances. E
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Network systems and operations related to LAN and WAN.
Installation and operation of computer hardware including memory, power supplies, fans, cabling, Installation and operation of computer operating systems.
Hardware and software configurations.
Modern office methods, practices and procedures involving the use of computer technology and related equipment.
Interpersonal skills using tact, patience and courtesy.
Record-keeping and report preparation techniques.
Oral and written communication skills.
Principles and practices of supervision and training
Legal and defensive driving practices as assigned by the position.
Department and program objectives and goals.
ABILITY TO:
Coordinate software and hardware support to assure the smooth running of LAN operations.
Lead a small group of employees in performing a variety of technical resource services in the installation, troubleshooting, and maintenance of hardware and software.
Perform a variety of technical resource services in the installation, troubleshooting, and maintenance of hardware and software.
Provide technical assistance to LAN users.
Learn department and program objectives and goals.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Maintain records and prepare reports.
Determine appropriate action within clearly defined guidelines.
Meet schedules and time lines.
Observe legal and defensive driving practices.
Maintain current knowledge of technological advances in the field.
Analyze situations accurately and adopt an effective course of action.
Plan and organize work.
Prioritize and schedule work.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school supplemented by college-level course work in computer hardware and software applications or a related field and four years of related experience including hardware and software applications in a network environment.
LICENSES AND OTHER REQUIREMENTS:
Some positions in this class may require a valid California driver's license.
WORKING CONDITIONS:
ENVIRONMENT:
Office environment.
Constant interruptions.
Driving a vehicle to conduct work as required by the position.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Sitting for extended periods of time.
Hearing and speaking to exchange information in person or on the telephone.
Seeing to view monitor and read a variety of materials.
Walking to various District locations.
Lifting moderately heavy objects.
Climbing ladders to diagnose problems.
HAZARDS:
Extended viewing of computer monitor.
Requirements / Qualifications
VUSD
A completed on-line application is required of all applicants to be considered for this opening. Once you have submitted your application, please check your email because EdJoin will send you an email verifying that your application has been submitted correctly. If you do not receive an EdJoin email, check your spam/junk mailbox. In the event that you do not receive an email, you will need to apply again.
All applicants will be notified by email regarding their selection status. Please be sure to check your email as to the next step in the recruitment process since this is the only form of communication that you will receive.
If you are having difficulty in completing your on-line application, please call 888-900-8945 for assistance.
SPECIAL INFORMATION: Approved recent DMV K-4 printout prior to employment. LICENSE REQUIREMENT: Valid California Driver's License and good driving record. Selected candidates will be required to provide a recent DMV K-4 printout. A resume and letter of introduction is required in addition to the completed application. Questions answered with "see resume" will be considered incomplete. PROMOTIONAL AND OPEN TESTING. Open to employees of the District and the public with the selection process resulting in one (1) Eligibility List that will be used to fill current vacancies and any future vacancies that occur within one (1) year or until the list becomes exhausted. Current permanent employees of the District will be awarded seniority points as per the contract. All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may consist of an evaluation and scoring of application materials, written testing, oral interview and/or performance test to evaluate the applicant’s skill, training and experience. The EdJoin system will time-out after a 20 minute period of perceived inactivity. Your responses to the supplemental questions are limited to 5,000 characters.
- DMV Printout
- Letter of Introduction
- Resume
Requirements / Qualifications
VUSD
A completed on-line application is required of all applicants to be considered for this opening. Once you have submitted your application, please check your email because EdJoin will send you an email verifying that your application has been submitted correctly. If you do not receive an EdJoin email, check your spam/junk mailbox. In the event that you do not receive an email, you will need to apply again.
All applicants will be notified by email regarding their selection status. Please be sure to check your email as to the next step in the recruitment process since this is the only form of communication that you will receive.
If you are having difficulty in completing your on-line application, please call 888-900-8945 for assistance.
SPECIAL INFORMATION: Approved recent DMV K-4 printout prior to employment. LICENSE REQUIREMENT: Valid California Driver's License and good driving record. Selected candidates will be required to provide a recent DMV K-4 printout. A resume and letter of introduction is required in addition to the completed application. Questions answered with "see resume" will be considered incomplete. PROMOTIONAL AND OPEN TESTING. Open to employees of the District and the public with the selection process resulting in one (1) Eligibility List that will be used to fill current vacancies and any future vacancies that occur within one (1) year or until the list becomes exhausted. Current permanent employees of the District will be awarded seniority points as per the contract. All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may consist of an evaluation and scoring of application materials, written testing, oral interview and/or performance test to evaluate the applicant’s skill, training and experience. The EdJoin system will time-out after a 20 minute period of perceived inactivity. Your responses to the supplemental questions are limited to 5,000 characters.
- DMV Printout
- Letter of Introduction
- Resume
Comments and Other Information
A completed on-line application is required of all applicants to be considered for this opening. Once you have submitted your application, please check your email because EdJoin will send you an email verifying that your application has been submitted correctly. If you do not receive an EdJoin email, check your spam/junk mailbox. In the event that you do not receive an email, you will need to apply again.
All applicants will be notified by email regarding their selection status. Please be sure to check your email as to the next step in the recruitment process since this is the only form of communication that you will receive.
If you are having difficulty in completing your on-line application, please call 888-900-8945 for assistance.
Vista Unified School District prohibits unlawful discrimination, including discriminatory harassment, intimidation, and bullying in educational programs, activities, or employment, based on actual or perceived race, color, ancestry, national origin, nationality, immigration status, ethnicity, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender-identify, or gender expression, or association with a person or group with one or more of these actual or perceived characteristics. VUSD requires that school personnel take immediate steps to intervene when safe to do so when he or she witnesses an act of discrimination, harassment, intimidation or bullying.
Rachel D’Ambroso, the Assistant Superintendent of Human Relations, is designated as the Title IX Compliance Officer and is responsible for employee complaints pertaining to discrimination, intimidation, harassment, and bullying. Phone: (760) 726-2170, extension 92202 or hr@vistausd.org.
A copy of the district’s Uniform Complaint/Sexual Harassment Policies and forms can be found at:
https://www.vistausd.org/pf4/cms2/view_page?d=x&group_id=1516177617023&vdid=7i24b1rgcie925
SPECIAL INFORMATION: Offers of employment are contingent upon successful completion of a drug test, TB test, fingerprinting and may include a physical exam. The physical and drug screen are paid for by the District. The fingerprint cost is $40.00 and is paid for by the candidate.
Comments and Other Information
A completed on-line application is required of all applicants to be considered for this opening. Once you have submitted your application, please check your email because EdJoin will send you an email verifying that your application has been submitted correctly. If you do not receive an EdJoin email, check your spam/junk mailbox. In the event that you do not receive an email, you will need to apply again.
All applicants will be notified by email regarding their selection status. Please be sure to check your email as to the next step in the recruitment process since this is the only form of communication that you will receive.
If you are having difficulty in completing your on-line application, please call 888-900-8945 for assistance.
Vista Unified School District prohibits unlawful discrimination, including discriminatory harassment, intimidation, and bullying in educational programs, activities, or employment, based on actual or perceived race, color, ancestry, national origin, nationality, immigration status, ethnicity, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender-identify, or gender expression, or association with a person or group with one or more of these actual or perceived characteristics. VUSD requires that school personnel take immediate steps to intervene when safe to do so when he or she witnesses an act of discrimination, harassment, intimidation or bullying.
Rachel D’Ambroso, the Assistant Superintendent of Human Relations, is designated as the Title IX Compliance Officer and is responsible for employee complaints pertaining to discrimination, intimidation, harassment, and bullying. Phone: (760) 726-2170, extension 92202 or hr@vistausd.org.
A copy of the district’s Uniform Complaint/Sexual Harassment Policies and forms can be found at:
https://www.vistausd.org/pf4/cms2/view_page?d=x&group_id=1516177617023&vdid=7i24b1rgcie925
SPECIAL INFORMATION: Offers of employment are contingent upon successful completion of a drug test, TB test, fingerprinting and may include a physical exam. The physical and drug screen are paid for by the District. The fingerprint cost is $40.00 and is paid for by the candidate.