Student Support Specialist-Admissions & Records

Cabrillo College

Salary: See Position Description

Job Type: Full-time (100%)

Job Number: 2024-01901

Closing: 11/27/2024 11:59 PM Pacific

Location: Watsonville, CA

Department: Admissions & Records

Employment Opportunity

We need YOU! Cabrillo College is looking for staff to provide quality programs and services for a diverse student population promoting ever-evolving needs as our students grow toward their individual aspirational goals. Cabrillo is an Hispanic Serving Institution (HSI) with a special focus on enhancing the Latinx student experience. Come join our team, valuing high-level and innovative instruction, support services, a welcoming environment, and helping to change the world one student at a time!

This full-time, 12-months per year Student Support Specialist-Admissions & Records position performs routine to complex administrative support 100% of the time onsite in the Admissions & Records Department at the Cabrillo College Watsonville Center; provides front-counter support to students; verifies accuracy of enrollment forms and financial aid forms and assists students in correction/completion; schedules counseling appointments; performs and reconciles cashiering; assists with outreach and campus tours; assists with student employment and career research; creates and maintains department-specific tracking systems, reports, records and files required for work processes; and performs related duties as assigned.

The ideal candidate will share Cabrillo's commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 11,400 students per term. In the Fall of 2021, 58% of Cabrillo students are members of minoritized populations, identifying themselves as LatinX (48%), Multi Ethnic (5%), Asian (2%), Black Non-Hispanic (1%), Filipino (1%), American Indian/Alaskan Native (

• Facilitates the day-to-day operation of Admissions & Records; performs customer service at a front desk, via email or over the phone; answers questions and explains service processes, procedures, rules and guidelines; screens students and the public for a variety of services; schedules appoint­ments; and assists students in accessing services.

• Assists students with understanding and completing applications and/or forms; reviews admissions and records and financial aid forms for completion and assists students with electronic submission processes; reviews and scans transcripts and course equivalency information, graduation articulation require­ments and transfer information; checks status of fee payments, waivers and financial aid.

• Tracks and inputs student and financial data into appropriate systems; processes various applica­tions, forms and student records; prepares for review and submits statistical records and reports.

• Collects and processes a variety of student fee payments; safeguards student privacy; verifies and issues guest and student one-day parking passes; collects money for student parking permits, parking citations and bus passes; authorizes parking permit refunds; balances and reconciles cash drawers and prepares daily cash reports and deposits; records daily deposits in appropriate systems.

• Enters and retrieves data and prepares periodic and special reports, correspondence and other written materials using a computer system and various software such as e­mail, word processing, spreadsheets and databases; performs basic research; develops, tracks, reconciles and reports administrative processes, metrics and documents; creates and maintains electronic and physical filing systems.

As assigned:

• Provides information to students, faculty, and the community on student processes, policies and procedures; inputs job postings for internal and external positions; assists students, faculty, staff and the public on the use of specialized software and the internet for job and career information searches; processes applications, timesheets, background checks and other student employment documentation.

• Counts, audits and verifies daily receipts from front counter, including check, cash and credit card totals; audits and verifies daily deposits; reviews and verifies financial report totals and identifies, researches and corrects errors, within established policies and procedures.

OTHER DUTIES

• Assists with the training of student aides; monitors work for completeness, accuracy and conform­ance with District, department and legal/regulatory requirements and standards.

• May assist with classroom presentations, workshops, outreach events and major events on campus.

• Performs related duties as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Understanding of, and sensitivity to, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation, of community college students, faculty and staff AND

• Graduation from high school or GED equivalent, AND two (2) years of clerical support experience preferably involving frequent public or student contact OR

• An equivalent combination of training and experience.

PLEASE NOTE: Additional education may be substituted for the experience on a year-for-year basis up to two (2) years.

Desirable:

• Bilingual skills in Spanish/English

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Modern office practices, procedures, and equipment including knowledge of computers and applicable software programs.

• Customer service practices and telephone etiquette.

• District rules, policies and procedures applicable to departmental and division operations.

• Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.

• Basic bookkeeping and elementary accounting practices and procedures.

• Applicable sections of the California Education Code, Title V, and other applicable laws.

• The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student records.

Skills and Abilities to:

• Provide customer service in person and over the phone.

• Comprehend requests for information or assistance, identify appropriate resources and effectively provide service.

• Review student applications and forms for completeness and accuracy.

• Type accurately at a speed necessary to meet the requirements of the position.

• Track and report statistical information utilizing complex spreadsheets and databases.

• Perform mathematical calculations.

• Interpret, explain and apply complex legal mandates, regulations, guidelines, policies and procedures applicable to assigned responsibilities with consistency and a high degree of accuracy.

• Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.

• Organize, set priorities, and exercise sound, independent judgment within areas of responsibility.

• Maintain confidentiality of District and student files and records.

• Communicate effectively, both orally and in writing.

• Understand and follow written and oral instructions.

• Establish and maintain effective working relationships.

• Uphold the District's mission, values and objectives including equity and Guided Pathways.

• Support an inclusive work environment that fosters diversity, respect and engagement.

LICENSES, CERTIFICATES, AND OTHER REQUIREMENTS:

Required:

• A valid California driver's license or ability to access and use alternative transportation.

Additional Information

Starting Salary Range: $4,465 to $5,169 per month; plus 5% annual increases up to step 7, maximum initial salary step placement on thehttps://drive.google.com/file/d/17HCgmbxF8Ua3UZlRXRjnInU5MIrzvFII/view is step 4. Full-time (40 hours per week) assignment, 12 months per year. Monday through Friday, 8:00 a.m. - 5:00 p.m. onsite at the Cabrillo College Watsonville Campus with evenings and weekends as required.

Classified employees are required to join the California Public Employees' Retirement System (CalPERS) and as such contribute up to 8% of their monthly salary to CalPERS on a pre-tax basis. Position scheduled to begin as soon as possible, pending continued categorical funding and Governing Board ratification. Salary is subject to proration based on beginning date of assignment.

Benefits: Our comprehensive benefits package includes medical, dental, life, short and long term, and vision (optional) insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an Employee Assistance Program. Please see the Benefitshttps://www.cabrillo.edu/human-resources/benefits/ on the HR webpage for more information.

Application Process:

• Complete the application and answer all supplemental questions; provide detailed information to aid in determining the minimum qualification requirements have been met

• Attach resume

• Attach unofficial transcripts for college coursework completed, if applicable, displaying any degrees conferred (copies, photos, and downloads are acceptable). Foreign Transcripts must be evaluated for U.S. equivalency at the applicant's expense -https://docs.google.com/document/d/1wyUc0sSnODNqM-aT0-gbsOLd2cPOGwrmWlGQ9Bn4968/edit for more information

Please note: All application materials must be received by 11:59 pm on the closing date indicated above.

Attention Applicants

Only completed applications with the above required documents will be reviewed by the committee. Application materials not required (including cover letters or letters of recommendation) for this position will not be reviewed. Remove personally identifiable information such as personal photos, social security number, birth date, age, and gender from your application materials. Expenses related to the recruitment process are the responsibility of the applicant. Cabrillo is unable to sponsor work visas. A position eligibility pool may be established in order to fill other full-time, part-time, or substitute assignments as needs arise.

Questions? Concerns? Please contact HR as Departments, Divisions, and Committee Members are unable to discuss active recruitments with potential candidates.

Selection Procedure

A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. A written performance exercise and/or presentation/demonstration may be a part of the interview, and finalists may be invited to return for a second interview. All notifications will be via email, and by accessing yourhttps://www.governmentjobs.com/

Conditions of Employment

Selected candidates given a conditional offer of employment are required to submit tuberculosis screening clearance results, official transcripts, proof of eligibility to work in the United States, and present their Social Security card upon hire (for payroll purposes). Cabrillo College participates in https://www.e-verify.gov/employees.

EEO Statement

Cabrillo College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status or protected veteran status.

Accommodations

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources at mailto:cabrillohr@cabrillo.edu.

To apply, please visit https://apptrkr.com/5781846

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