Business Analyst II at College of the Siskiyous
About the Employer
Established in 1957, College of the Siskiyous is one of 113 publicly funded California community colleges. Classes began September 10, 1959 with 67 students and only three campus buildings. Since that humble beginning, College of the Siskiyous (COS) has greatly expanded its programs, services, and facilities. COS is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges. The Fire/Emergency Response Technology Program is approved as an accredited regional academy for the State Fire Marshal's Office. The Paramedic/Emergency Medical Technician, Licensed Vocational Nursing and Registered Nursing Programs are accredited by their respective state agencies. COS is located at the base of majestic Mount Shasta (elevation 14,162 feet) in far northern California. Its 250-acre primary campus is centered in the historic lumber town of Weed, named after its founder Abner Weed, and is easily accessible from Interstate 5 and Highway 97. The primary campus offers numerous associate degree and certificate programs in the arts, athletics, humanities, sciences, mathematics as well as career and technical programs in business/computer science, EMS-Paramedic, Fire, and Welding, to name but a few. Students have access to academic counseling, academic assessment, library services and resources, career counseling, personal counseling, financial aid assistance, Disabled Students Programs and Services (DSPS), Extended Opportunity Programs and Services (EOPS), Student Support Services (SSS), textbook sales and buy backs, and tutoring services. COS is also one of only eleven community colleges in California to offer students on-campus student housing. In addition to its primary campus, COS operates a smaller campus in Yreka, 30 miles north of Weed, which is the site of the Rural Health Sciences Institute (RHSI) and the Technology Training Center. In Yreka, a variety of transfer, general education, vocational, continuing education, distance education, and lifelong learning classes are available. Similar to the primary campus, the Yreka campus provides complete registration and advising services. Yreka Campus facilities also include a computer lab with full Internet access, general purpose classrooms, multiple classrooms with videoconferencing capabilities, the Law Enforcement Training Center with a firearms training simulator classroom, fully-equipped physical education room, and the Rural Health Scien
Job Description / Essential Elements:
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Under the direction of an administrator or manager, operates, troubleshoots, and maintains the college’s Enterprise Resource Planning (ERP) system and its integrations with external systems to support the college’s business processes.
Key Duties & Responsibilities
DISTINGUISHING CHARACTERISTICS:
The Business Analyst II classification is the journey-level professional classification within the Business Analyst series. The Business Analyst II is distinguished from the Business Analyst I in that the latter is the entry-level classification and assists with the execution of assigned routine activities related to the area of assignment.
ESSENTIAL RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential responsibilities are designated by *.
• Participates in the regular operation of the Enterprise Resource Planning (ERP) system.
• Creates, maintains, and assigns tasks in the Product Calendar
• Executes tasks assigned to Information Technology (IT) in the Production Calendar.
• Chairs the ERP Steering Committee.
• Performs advanced end-user account management, including but not limited to creates new roles and modifies permissions for existing roles.
• Creates and modifies complex reports.
• Creates and maintains documentation of existing business processes and technical workflows.
• Assists with first-level support for business processes and technical workflow issues within the ERP system; escalates business process and technical issues to vendor support, consultants, or Systems Programmer Analysts, as appropriate.
• Participates in initiatives and projects to improve, upgrade, and create new functionality within the ERP system.
• Analyzes existing business processes and identifies opportunities for automation or ways to improve process efficiencies.
• Develops functional requirements for business processes and technical requirements for technical workflow.
• Serves on ERP-related project teams throughout the project lifecycle.
• Trains end-users on the implementation of new or improved processes within the ERP system
• Stays up to date on vendor roadmaps, emerging technologies, and changes in requirements within the California Community College system.
• May backup the Systems Analyst Programmer, when needed.
• Performs related duties that support the overall objective of the position.
Minimum Qualifications
EDUCATION AND EXPERIENCE:
• Bachelor’s Degree in computer science, information technology or related discipline; OR
• Associate Degree with coursework in computer science, information technology or related discipline; AND
• Two (2) years of equivalent experience in business analysis.
• Or, any combination of education and experience which would provide the required qualifications for the position.
DESIRABLE QUALIFICATIONS:
• Training and certifications in Business Analysis and/or Project Management.
• Experience with business processes associated with Accounting Admissions and Records, Financial Aid, Human Resources, and/or Student Services.
• Experience with business analysis tools and techniques such as Business Process Modeling *(BPM) and Strengths, Weaknesses, Opportunities, and Threats (SWOT).
• Database Management Systems such as Oracle or Microsoft SQL Server.
• Experience with a variety of computer systems, ERPs, and Student Information Systems (SIS) such as Banner, DegreeWorks, Learning Management Systems (LMS), Canvas.
Other Details
Knowledge of:
• District and college policies and procedures related to the area of assignment.
• California Education Code related to the area of assignment.
• Organizational operations, policies, and objectives.
• General functions, policies, rules, and regulations of a community college.
• Customer service in a fast-paced environment.
• Applicable codes, regulations, policies, procedures, and laws.
• Family Educational Rights and Privacy Act (FERPA).
• Record-keeping, record and file retrieval, filing, file sharing, and filing systems methods and techniques.
• Effective communication skills, both verbally and in writing.
• Modern office practices, procedures, and equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Interpersonal skills using tact, patience, and courtesy.
• Operation of computers, software programs and applications, and hardware peripherals.
• Mathematic calculations.
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Ability to:
• Independently perform the essential responsibilities of the position.
• Multitask and maintain timelines effectively.
• Troubleshoot issues utilizing research, reasoning, analysis, and decision-making.
• Work collaboratively within a team environment and across the organization.
• Understand and follow verbal and written directions.
• Plan, coordinate, organize, and prioritize workload to meet schedules and timelines.
• Coordinate flow of communications and information as needed.
• Generate and prepare comprehensive reports related to the area of assignment.
• Compose effective correspondence.
• Type or input data at an acceptable rate of speed.
• Answer telephones and greet the public courteously.
• Maintain a variety of records, logs, and files.
• Utilize a computer to input and/or extract data, maintain automated records, and generate computerized reports.
• Work independently with little direction.
• Communicate effectively both orally and in writing.
• Determine appropriate action within clearly defined guidelines.
• Add, subtract, multiply, and divide with speed and accuracy.
• Establish and maintain cooperative and effective working relationships with others during the course of work.
LICENSES AND OTHER REQUIREMENTS
May be required to possess or demonstration an ability to obtain, a valid driver license, if driving is required as an essential responsibility of the position.
May be required to travel for various off-site meetings, trainings, conferences, workshops, and/or events in support of the overall objective of the position.
College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry, or political or organizational affiliation.
College of the Siskiyous is accredited by the Accrediting commission for Community and Junior Colleges of the Western Association of Schools and Colleges.
Requirements / Qualifications
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Comments and Other Information
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