The Vacancy: There is one full-time, 12 month permanent position in the District Office. This recruitment will also be used to fill future vacancies and substitute/temporary positions in this classification for up to six months. The Position: The TSS Help Desk serves as the first point of contact for end-users seeking technical assistance over the phone or email. TSS Help Desk performs remote troubleshooting through diagnostic techniques and pertinent questioning and determines the best solution based on the issue and details provided by end-user. The TSS Help Desk directs unresolved issues to the next level of support personnel and organizes Help Desk tickets to expedite resolution of support requests. A Help Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be end-user oriented and must be patient to deal with difficult end-users.

Required Qualifications: Requires at least one to three years of experience in first-level technical support and end-user support; college-level course work is highly desirable; proper phone etiquette; ability to speak and write clearly and accurately; proficiency in typing and grammar; knowledge of relevant software computer applications and equipment; knowledge of customer service principles and practices; effective listening skills; willingness to co-operate with others and work toward the greater good; multi-tasking capabilities. Applicants must submit with application all of the following: A resume, an introduction letter, and three letters of recommendation. Selection Procedure: The selection process will consist of a written exam and a qualifications appraisal interview (each weighted 50%). The following must be attached to with the Edjoin application: