THE POSITION The Technology and Data Services Division is now accepting applications for IT Help Desk Support Specialist - Senior. The ideal candidate will possess excellent customer interaction and problem-solving skills, combined with the ability to work as a senior member of a team and drive continuous improvement in customer service. Previous experience working in a help desk environment is greatly desired. The ideal candidate will be able to demonstrate a high level of responsibility, integrity, and good judgment. Under the direction of the Manager – Network and Technical Support Services, works independently to provide customers with high-level technical assistance, problem solving, and support related to complex computer systems, software, applications, or hardware; responds to inquiries and problem escalations; determines and implements solutions; creates and routes customer requests for service or problem resolution; acts as liaison with customers regarding the status of their requests; tracks activities and outcomes; and may lead, guide, train, coordinate, and organize the work of IT Help Desk Support Specialists This position is full-time, in-person, and has a work year of 12 months, 261 days, 8 hours per day. To learn more about this position, click here to view the job description. APPLICATION PROCEDURES The following application materials are required: 1. Completed Governmentjobs.com Online Application 2. Cover Letter 3. Resume 4. Answers to supplemental questions (embedded in the online application)* *NOTE: Supplemental questions are included in the application form and will be used in the initial screening process. Please answer these questions as fully as possible. The application and materials must be received by the final application filing date. Incomplete or late applications will not be accepted. If you are unsure if your application and all required materials have been received, please contact the recruiter for this position, prior to the filing date. EXAMINATION PROCEDURES

• Assessments and interviews may take place virtually or in-person.
• Following the final filing date, the qualifications of all candidates will be evaluated.
• The most qualified candidates will be invited to participate in an oral examination with subject matter experts, tentatively scheduled for September 12, 2024.
• Based on the final scores of qualified candidates, Classified Personnel Services will establish a ranked candidate list.
• Selected candidates from the list will be invited to a second interview with the hiring authorities, tentatively scheduled for September 19, 2024.
• Candidates will be invited over email to participate in examination and selection steps, using the email supplied within their Governmentjobs.com applications, or as updated by candidates in their Governmentjobs.com master profiles. Therefore, it is recommended that candidates check their email at least daily.

NOTE: Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements, OR job posting announcements. The right is reserved to add, eliminate, or adjust testing steps and/or information on the posting, at any time, during the position posting and testing process, which may include, but is not limited to, further testing, inclusive to on-the job testing, recruitment, and recruitment extensions, which may be for less than 15 days, after an eligibility list has been certified, which may cause adjustments on the eligibility list, as evaluated to be reasonable or necessary. HEALTH, WELFARE, AND OTHER BENEFITS: The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including:

• Medical, dental, and vision insurance
• Fertility healthcare and family forming benefits
• Flexible Spending Account (FSA)
• Employee Health and Wellness Program, including Employee Assistance Program and Mental Health and Well-Being resources
• Life insurance and long-term disability coverage
• California Public Employees Retirement System (CalPERS)
• 403b or 457 Retirement Accounts
• Paid Vacation
• Paid Sick Leave
• 16 Paid Holidays (including 2 floating holidays)
• Tuition Reimbursement

Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs.+/ weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information, please visit our benefits page: Employee Benefits COVID-19 VACCINE REQUIREMENT: To provide and maintain a workplace that is free of recognized hazards, the Santa Clara County office of Education has adopted a policy which requires all employees be fully vaccinated against COVID-19. Any offer of employment is conditional upon the presentation of proof of full vaccination against COVID-19. ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any test part must contact Classified Personnel Services (CPS) at least three (3) days in advance of the test date at 408-453-6845. Hearing-impaired individuals should contact the California Relay Service at 1-800-735-2929, then 408-453-6845. A failure to contact CPS within the specified timeline may result in an inability to accommodate. EQUAL OPPORTUNITY EMPLOYER: The Santa Clara County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. Please direct concerns related to Equal Opportunity Employment to Khushwinder Gill, Assistant Superintendent, Personnel Services 1290 Ridder Park Drive San Jose, CA 95131-2304 kgill@sccoe.org (408) 453-6598 RECRUITMENT CONTACT: For questions about the position or recruitment process, please contact: Amy Luna (408) 453-6759 aluna@sccoe.org