Enrollment Services Specialist at Hartnell Community College
About the Employer
Hartnell College is one of the oldest institutions of higher education in California. Founded in 1920 as Salinas Junior College, the school was renamed Hartnell College in 1948, and the Hartnell Community College District was established the following year. The College is preparing to join with its students, employees, alums and the greater community to celebrate its Centennial, beginning in Fall 2019. Hartnell moved into a new building on its current 54-acre site, at 411 Central Ave. in Salinas in 1936. The Main Campus is located in Monterey County, just a 25-minute drive from the scenic Monterey Peninsula and the Monterey Regional Airport. Its Alisal Campus in east Salinas, opened in 2014, houses its Agricultural Business and Technology Institute, its Sustainable Design and Construction Center, a diesel program, an automotive technology program and its computer science program. Hartnell also holds classes at its education center in King City, opened in 2002, and at numerous off-campus locations in north and south Monterey County. Thanks to a $167 million local bond measure – known as Measure T – approved by district voters in 2016, it is preparing to expand that facility and open new centers in Soledad and Castroville, as well as a new state-of-the-art building for its nursing and allied health programs on the Main Campus. Along with renovation of two classroom buildings and new landscaping, also on the Main Campus, those projects are scheduled for completion by 2021. The College serves the Salinas Valley, a fertile agricultural region some 10 miles wide and 100 miles long, as well as part of southern San Benito County. It draws most of its annual enrollment of 17,000 students from Salinas and the communities of Bradley, Castroville, Chualar, Gonzales, Greenfield, Jolon, King City, Lockwood, Moss Landing, San Ardo, San Lucas and Soledad. Students also come from Monterey Peninsula communities and elsewhere in California’s Central Coast, as well as from other states and countries. All are drawn Hartnell's academic excellence and focus on the success of students in its four-year transfer, nursing and technical programs, as well as a proud tradition in intercollegiate athletics, with 12 men’s and women’s teams.
Job Description / Essential Elements:
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Enrollment Services Specialist
Hartnell Community College
Salary: $4,872.00 - $5,922.00 Monthly
Job Type: Full-Time Classified
Job Number: 202300164
Location: Main Campus 411 Central Avenue, Salinas
Department: Enrollment Services
Closing: 8/2/2024 11:59 PM Pacific
Description
Under the limited direction of the Dean of Student Affairs, Enrollment Services, the Enrollment Services Specialist serves as the main resource to students and the public relating to Admissions and Records, Financial Aid, Assessment, Cashiering, and other matriculation components and student services. The Enrollment Services Specialist is largely a front counter, customer service position, and is critical in creating a welcoming, positive atmosphere for all students and visitors to the college.
Examples of Duties
RESPRESENTATIVE DUTIES:
• Respond to student inquiries regarding admissions, registration, grades, and financial aid in person, by phone, or via email
• Collect enrollment-related forms and review for completeness, including concurrent enrollment, course repetition, and prerequisite clearance/challenge, late add, and grade change requests; enter data from forms into college's database system
• Process student requests for transcripts and registrations as needed
• Answer questions on a variety of financial aid topics including: all federal, state, and institutional financial aid programs, the financial aid application process, required documents and deadlines, the disbursement process, and the status of current year awards
• Collect and review financial aid forms and required documents for completeness; enter data from forms into college's database system
• Make appointments with Financial Aid staff as necessary
• Responsible for accessing the National Student Loan Data System (NSLDS) to process student applications, according to the standards and rules of behavior of NSLDS
• Collect, review, approve, and award Board of Governors (BOG) Fee Waivers
• Coordinate student workers to assist students with applying, registering, and answering student questions using the online PAWS system
• Oversee training of student workers, including student ambassadors, in Admissions and Records and Financial Aid areas
• Serve as a resource for information about the campus and available services and activities; assist in outreach efforts by giving with presentations and workshops related to financial aid and enrollment services
• Aid students in the use of computer stations to access online student information and services
• Foster culture emphasizing student use of online self-service options
• Help coordinate student access to services such as career and transfer counseling, assessment, cashiering, veteran's services, scholarships, DSPS, EOPS, and other student and academic support services
• Responsible for assisting with and trouble-shooting problems with the submission of required reports to the Chancellor's Office
• Capture data on the use of all services provided by Student Ambassadors and staff and create monthly reports
• Serve as part of the core enrollment services support team; provide back-up assistance to financial aid staff and admissions and records staff as needed.
• When serving at a satellite campus, may also proctor exams, make counseling and assessment appointments, and handle cash transactions.
• Serve on and attend assigned committees.
• Perform related duties as assigned.
Typical Qualifications
KNOWLEDGE OF:
• Admissions and Records rules, regulations, policies and procedures
• Community college courses, curriculum, graduation, and transfer requirements
• Community college credit evaluation policies and procedures
• Financial Aid programs, processes, and timelines and tax documents
• Regulations governing the community college registration procedures
• The matriculation process, including assessment, counseling, and cashiering, as well as EOPS and DSPS and other student support programs
• CSU and UC general education requirements
• Transcript evaluation methods to determine equivalencies
• Prerequisites for Hartnell courses
• Modern office practices, procedures, and equipment.
• Record-keeping techniques
• Correct English usage, grammar, spelling, punctuation, and vocabulary
• District organization, operations, policies and objectives
• Applicable sections of state Education Code and other laws
• Technical aspects of field of specialty
• Interpersonal skills using tact, patience, and courtesy
• Oral and written communication skills
ABILITY TO:
• Interpret and explain rules, regulations, procedures, policies and catalogs regarding student registration, transcript evaluation, graduation, degree and transfer requirements, and financial aid.
• Perform difficult and technical records evaluation duties.
• Perform immediate and complex analysis of various application materials, including transcripts from other schools and colleges.
• Coordinate evaluation activities with other staff members and departments
• Operate a variety of equipment including a computer, scanner and others as assigned
• Maintain confidential and complex records and files.
• Make arithmetic calculations quickly and accurately.
• Analyze situations accurately and adopt an effective course of action.
• Use excellent organizational skills, prioritize, and manage a workload both independently and as part of a team.
• Maintain a high level of computer proficiency and the ability to quickly learn new programs
• Work in a fast-paced environment and support multiple functions with fluctuating priorities
• Train and provide work direction to others
• Make independent judgments with limited supervision
• Communicate effectively both orally and in writing
• Work with a diverse student population and communicate with the Spanish-speaking community
• Demonstrate positive interpersonal skills using tact, patience, and courtesy, often in a high volume environment
• Establish and maintain cooperative and effective working relationships with others.
• Type at an acceptable rate of speed
Supplemental Information
EDUCATION AND EXPERIENCE:
Any combination equivalent to: an associate's degree and three years of increasingly responsible experience involving a student services or related function.
Bilingual (Spanish/English), desired.
Eligibility to access the National Student Loan Data System
Valid CA driver's license
CONDITIONS OF EMPLOYMENT:Regular, full-time, 12-month per year classified position on Main Campus. Weekly Schedule: Monday - Thursday, 9 am-6 pm, and Fridays, 8 am - 5 pm. Starting salary: $4,872.00/monthly (Step A). The salary range 26 on the CSEA salary schedule is $4,872 - $5.922 (5 Steps). The district provides health benefits, consisting of full medical, dental, and vision insurance for employees and a high percentage of coverage for eligible dependents. District-paid life, accident, and income protection insurance is provided for the employee only. Must become a Public Employees' Retirement System (PERS) member.APPLICATION PROCEDUREThe following documentsMUST be uploaded as attachments to your online application:1) Resume2) Cover letter3) Unofficial College/university transcripts Diversity StatementThe following statement MUST be completed in your online application:Provide a statement about yourself that specifically demonstrates sensitivity to the needs of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and the community at large.
Fostering a Culture of CareCaring Campus, developed by the Institute for Evidence-Based Change (IEBC), is dedicated to creating a culture of care within community colleges. The objective of IEBC's https://www.hartnell.edu/hr/caring-campus.html program is to increase student retention and success. We understand that when students feel connected to their college, they are more likely to succeed academically.
At Hartnell College, we embrace the Caring Campus culture. By implementing intentional, campus-wide behavioral commitments, we enhance our existing student success initiatives and create an environment where care and support are integral.
Join us on this journey of fostering a caring environment where students thrive. Together, we can transform Hartnell College into a place where care and success go hand in hand, empowering our students to reach their full potential.
EEO StatementHartnell Community College District is an Equal Opportunity Employer committed tonondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sex, sexual orientation, transgender, marital status, veteran status, medical condition, physical or mental disability consistent with applicable federal and state laws.
To apply, please visit https://apptrkr.com/5449020
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