Academic/Student Services Manager (EOPS/CARE/CalWORKs & NextUP)

Posting Number: 0001987

Location: Contra Costa College

Salary: YEARLY: $113,664, step 1 - $138,480, step 5 (see special instruction for initial step placement)

Position Definition:

Under general direction of a higher-level academic manager, manages up to several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

Distinguishing Characteristics:

An Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college. In contrast, the higher level class of Senior Academic/Student Services Manager is expected to oversee a medium to large program/project or several small and medium programs/projects.

Examples of Duties/Essential Functions:

Duties/essential functions may include, but not be limited to, the following: Oversees up to several small academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned program. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned program’s or project’s educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

Minimum Qualifications:

Education/Experience:

EDUCATION: Earned Master’s degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law.

EXPERIENCE: Equivalent to at least three (3) years of full-time instructional, student, and/or other relevant support services experience.

License/Certification: A valid Class C California Driver’s License.

Knowledge Of:

Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Skill To:

N/A

Ability To:

Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications:

• Managerial/supervisory experience directly supervising employees, preferably from the classified and faculty constituency groups.
• Experience working with students and/or communities who are ethnically and culturally diverse, educationally disadvantaged, single parents, and low socio-economic status receiving cash aid.
• Experience handling multiple budgets and meeting reporting deadlines from multiple agencies.
• Experience with Title 5 policies and procedures as well as guidelines established by the California Community Colleges Chancellors Office (CCCCO) to plan, Organize, direct, supervise, and coordinate Extended Opportunity Program and Services (EOPS), Cooperative Agencies Resources for Education (CARE), California Work Opportunities and Responsibility to Kids (CalWORKs), NextUP or similar programs targeting at-risk student populations.
• Experience with career planning and job training, preparing students for the world of work.

Special Instructions:

This is an academic administrative position under the general direction of a higher-level academic manager. An incumbent in this position reports directly to the Dean of student services. The incumbent will independently perform professional work involving judgment in interpreting and applying policy and procedures. The incumbent frequently has responsible contact with administrative and professional staff, students, and other public/private agencies, requiring tact and good communication skills. The incumbent will manage several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty, and staff in conformance with appropriate policies and procedures.

Note: New employees will be placed at the first step which is $113,664 per year, second step $119,424 per year or third step at $125,460 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $138,480 per year is reached on the salary schedule.

Job Close Date: 3/8/2024

Open Until Filled: No

To apply, visit https://apptrkr.com/4995930

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