Technology Support Specialist- Temporary at The OFarrell Charter Schools

About the Employer

The O’Farrell Charter Schools are located in southeast San Diego, close to water activities, beaches, hiking and running trails, historical and dynamic neighborhoods, professional sports, highly regarded colleges and universities, spectacular sunsets, and some of the best weather California has to offer. The O’Farrell Charter Schools has much to offer prospective employees: - Very competitive salaries - Full employer sponsored benefits (no deductions from paychecks) - Data- and research-based professional development opportunities for all staff - Opportunities for personal and professional growth - A voice in and collaborative decision-making - The ability to be innovative and creative in teaching practices - Long-standing colleagues who stay at O’Farrell because of the support and autonomy that a charter school can offer The O’Farrell Schools is home to more than 2,100 students in traditional elementary, middle, and high school programs. It is also home to Ingenuity Charter School, a “non-classroom based” blended learning environment, created to serve students who are seeking an alternative learning environment. The O’Farrell Charter Schools is a very close-knit school community, with many staff who are lifelong citizens in our surrounding neighborhoods. Many of O’Farrell’s diverse staff members and parents attended O’Farrell themselves. Our vision is to provide an innovative and personalized learning experience for every student in a caring and supportive environment to develop the knowledge and skills necessary to be successful and productive citizens. We engage parents, teachers and our community to actively support our students' growth and learning. Our 280+ employees, including certificated, classified and administrative staff, are at the heart of our schools and take great pride knowing that our long waiting lists are a result of their heartfelt dedication to the young people in our classrooms. The O’Farrell Charter Schools is seeking: - Innovative teachers who build strong relationships with students and enjoy autonomy and appreciate strong collegiality - Support staff who want to be valued, respected and welcomed as family members - Staff who see potential in students and whose work in public education isn’t a job but a calling - Leaders who want to be inventive and be leading edge in rigorous instructional programs, positive school culture, and community connections

Job Summary

Job Summary

BASIC FUNCTION: Under the immediate direction of the Director of IT, provides initial technical support services through remote, phone and/or in-person to end users with issues regarding software, hardware, AV/TV, RF Radios, and networks; analyze and provide solutions to complex and routine problems. The technician serves as the primary contact for all incoming trouble tickets and requests for technical support. The incumbent acts as the main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. This position documents, tracks, inventories and monitors all IT assets, problems, and outages using MDM, ticketing, and asset management systems. The Technology Support Specialist works with network software to configure, test, diagnose, and correct network anomalies. This position trains staff on various computer platforms and software directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision. REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements.) ESSENTIAL DUTIES: Performs any combination of the following duties: Provide initial technical support services through remote, phone, and/or in-person to end users with issues regarding software, hardware, AV, Voice enhancement, and networks; analyze and provide solutions to complex and routine problems. Perform various technical support services in the installation, troubleshooting, and maintenance of multi-vendor hardware and software and operating systems in a managed network environment; repair and replace hardware as needed. Provide technical assistance to users; respond to technical inquiries and provide informat

Requirements / Qualifications

Requirements / Qualifications

Comments and Other Information

Comments and Other Information