Program System Support Specialist at Santa Barbara City College
About the Employer
Santa Barbara City College has created a unique academic culture, which has been recognized with numerous accolades and awards. Most recently, we were honored by philanthropist MacKenzie Scott with a gift of $20 million in recognition of the excellent work that we do involving diversity, equity and inclusion initiatives. The college community is also proud of the 2013 Aspen Award for Community College Excellence in, among other things, increased levels of access and success for marginalized and low income students. We highlight to you the profound commitment that the College has to academic excellence, diversity, equity, and inclusion among our faculty, staff, and students. As a community, we believe that diversity comes in many forms. We understand that individuals are multidimensional, shaped by the intersections of a variety of life experiences and factors that create our social identities. We recognize and challenge the inequities that stem from the complex world in which we live and embrace the many facets of people that make up our wonderful College. Consequently, we seek College employees who will take responsibility for equitable outcomes and successful pathways for our students. We seek new staff and faculty to join our community and walk with us into the future embracing our commitments. Santa Barbara Community College is an equal opportunity employer committed to nondiscrimination on the basis of national origin, religion, age, gender, gender identity, gender expression, race, ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, military/veteran status, or because they are perceived to have one or more characteristics or based on association with a person or group with one or more of these actual or perceived characteristics, consistent with applicable of the foregoing federal and state laws. Reasonable accommodation will be provided for applicants with disabilities who self-disclose.
Job Description / Essential Elements:
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Program System Support Specialist
Salary: $73,226.00 - $82,851.00 Annually
Job Type: Classified Staff
Job Number: 108
Closing: 11/28/2023 11:59 PM Pacific
Location: Santa Barbara, CA
Department: Student Info Systems & Registration
Basic Functions
Under the direction of an assigned supervisor, perform a variety of specialized and technical
duties involved in the support, development, and maintenance of assigned programs, services,
and applications; perform database modifications and complex applications programming;
troubleshoot and maintain data tables, reports, and database functions; resolve duplicate records found within databases assigned; and provide technical support, assistance, and training to system users.
Representative Duties
ESSENTIAL DUTIES:
Perform a variety of specialized and technical duties involved in the support, development, and maintenance of assigned programs, services, and applications. Provide scripting, technical, and analytical support for systems assigned.
Perform data entry and imports to generate records; facilitate the collection, management,
manipulation, and distribution of computerized data used for analysis; perform database
modifications and complex applications programming for systems assigned; set up tables, script blocks, and rules; facilitate routine systems analysis to determine system requirements and desired outputs; restore data and records as needed.
Convert data from legacy systems or versions; identify, troubleshoot, and resolve duplicate
records; verify and ensure accuracy of data in programs and systems; manage data cleanup to ensure accurate reporting and recordkeeping; prepare and generate reports as requested.
In collaboration and cooperation with Information Technology staff and software vendor's
programmers, perform system upgrades; prepare system software using appropriate codes, scribe blocks, and tests to ensure the system is functioning as designed; communicate with users and technical staff as assigned to develop and assure a thorough and rigorous testing of system performance before new applications or modifications are released into production.
Assist assigned stakeholders with operational difficulties and malfunctions encountered in
assigned systems and programs; identify and resolve malfunctions, enhancing applications as required; communicate applicable solution.
Develop training materials; training assigned stakeholders as needed on systems; maintain
current knowledge of technology changes; compose and maintain system documentation and associated guidelines for users.
OTHER DUTIES: Perform related duties as assigned.
Education and Experience
Any combination equivalent to: associate's degree in computer science, software applications or related field, and three years increasingly responsible computer related experience, including working with user support customer service functions.
Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
PREFERRED QUALIFICATIONS:
• Community college experience
• Excellent organizational, analytical, and problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrated experience working with content management systems and information technologies
• Positive attitude and strong work ethic.
• High attention to detail
WORKING HOURS:
Monday - Friday 8:00 am - 4:30 pm
Hours may vary. 12 months per year, plus fringe benefits; 6 month probation period depending on employee classification. All work schedules and work assignments are subject to change based on the needs of the college.SALARY INFORMATION:The current salary schedule range for the Program System Support Specialist is Salary Table 29, Range 34, $73,226 - $82,851. Nine step salary range continues to a maximum of $89,207. Initial placement based on experience with annual advancement to the next higher step.
Knowledge and Abilities
KNOWLEDGE OF:
Advanced principles, practices and techniques of computer system analysis, design and
applications programming.
Computerized data collection, management, manipulation and distribution requirements for
analysis and reporting functions.
Principles, practices and methods of database structures, system tables, forms, and system design.
Methods of collecting and organizing data and information.
Record retrieval and storage systems.
Record-keeping, filing and report preparation techniques.
Policies and objectives of assigned programs and activities.
Interpersonal skills using tact, patience and courtesy.
Oral and written communication skills.
ABILITY TO:
Work closely with software vendors, operational staff, and programmers to research questions and resolve system malfunctions.
Convert data from legacy systems and resolve duplicate records.
Perform a variety of difficult and complex applications programming duties.
Design, script, code, and maintain programs and functions such as reports, tables, rules, and forms as needed.
Input, import, update and modify programs, report, function specifications, and data.
Create, develop, and run queried reports for assigned stakeholders.
Utilize a computer to run batch audits, input and upload data.
Generate computerized reports and documents.
Verify and assure accuracy of data, information and requirements for systems and programs
assigned.
Respond to program and system question from assigned stakeholders.
Work independently with little direction.
Maintain a high level of accuracy and attention to detail.
Maintain records and prepare reports.
Establish and maintain cooperative and effective working relationships with others.
Meet schedules and time lines.
Communicate effectively both orally and in writing.
WORKING CONDITIONS:
ENVIRONMENT:
Office environment.
Frequent interruptions.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard and mouse.
Hearing and speaking to exchange information.
Seeing to view a computer monitor and read a variety of materials.
Walking to various offices on campus to complete work.
Sitting or standing for extended periods of time.
Bending at the waist, kneeling or crouching.
REQUIRED APPLICATION DOCUMENTS:
(The following required documents must be submitted electronically via the online application system.)
• Online District Application form at https://www.schooljobs.com/careers/sbcc
• Within the online application is a required supplemental question on diversity. The committee will be reviewing your answer as part of the screening process. Please take your time and answer the question thoroughly.
• Letters of reference are not required for this recruitment. Please do not submit reference letters within your online application.
• Within the online application, there is a required section to list three professional references; a maximum of six references may be submitted. These references will be contacted if you are selected as a finalist for the position. These references should be able to critically assess your work qualifications and job performance
Additional Instructions: If you experience technical difficulties attaching any of your documents electronically, please contact Human Resources for instructions. If you do not have a scanner, there are commercial facilities available to assist you with this process. All required documents must be submitted with your electronic application by the application deadline or your application will be considered incomplete and will not be considered.
Application Procedure:
To be considered for this position, a complete online application including all required application documents (listed above) must be submitted via https://www.schooljobs.com/careers/sbcc by the application deadline (please see instructions to applicants). It is important that the online District Application form (Item #1) be complete and specific to fully indicate the education, experience and other qualifications of the applicant. "See Resume" is not acceptable.
If you apply for more than one position, copies of all the required documents must be attached separately for each position. Applications and all documents submitted become the property of SBCC and are retained electronically.
The selection committee, who will recommend candidates for personal interviews at SBCC, will initially review online applications. After the initial interviews have been conducted, the committee will recommend the top candidates to the hiring manager for a final interview. The successful candidate's name will then be presented to the Board of Trustees for final approval and authorization to hire.
To apply, visit https://apptrkr.com/4765663
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