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User Support Technician (Open & Promotional) at Kern County Superintendent of Schools

Application Deadline

11/8/2023 5:00 PM Pacific

Date Posted
10/19/2023
Contact
Tammy Garcia
661-636-4391
Number of Openings
1
Salary
Add'l Salary Info
$4,852 - $5,872 per month. Maximum entry level for external candidates is $5,333 per month. Salary step placement for promotional candidates is based upon Rules of the Personnel Commission.
Length of Work Year
260 days/12 months
Employment Type
Full Time
Written Exam
November 16, 2023
Oral Interview
November 28, 2023
Work Schedule
8 hours per day/5 days per week/12 months per year
Benefits
Holiday, sick leave and vacation benefits provided. Medical, dental, vision, and counseling plans provided for employee and family. Prepaid life insurance policy provided for the employee. Employees of this office are not covered by Social Security, but do have mandatory retirement coverage with California Public Employees Retirement System (CalPERS).

Job Summary

Job Summary

Under general supervision, perform routine periodic maintenance service on microcomputer hardware equipment; use basic diagnostic maintenance and repair tools and software diagnostic instruments. The User Support Technician will be the first line of support for clients/users; must maintain a pleasant and friendly demeanor; work in conjunction with other staff members in a professional and customer service oriented manner; provide support to basic computer and peripheral equipment setups and installations of microcomputer hardware and software and other equipment in instructional settings or office workstations; assist in the installation of and monitoring of multiple networking systems including the Kern County Superintendent of Schools e-mail, video conferencing and local-area network (LAN) systems; perform related duties as may be assigned.

Requirements / Qualifications

Experience: A minimum of one year experience working with microcomputer hardware and software in a local-area network environment. Education: Education equivalent to the completion of the twelfth grade and two (2) years of college or equivalent work experience in a computer related field desirable; additional courses in information systems or computer science desirable. Attach any documents that you feel will help demonstrate that you meet the minimum qualifications listed above (i.e. resume, transcript, diploma). Documents you wish to attach should be uploaded via EDJOIN by the filing deadline in order to be considered in the hiring process (pertains to current employees also). A scanner to upload required documents is available in the Human Resources office located at 1330 Truxtun Ave., Bakersfield, CA 93301. •The documents will be scanned and emailed to the candidate. It is the candidate’s responsibility to attach all documents to the EDJOIN application by the filing deadline.

Requirements / Qualifications

Experience: A minimum of one year experience working with microcomputer hardware and software in a local-area network environment. Education: Education equivalent to the completion of the twelfth grade and two (2) years of college or equivalent work experience in a computer related field desirable; additional courses in information systems or computer science desirable. Attach any documents that you feel will help demonstrate that you meet the minimum qualifications listed above (i.e. resume, transcript, diploma). Documents you wish to attach should be uploaded via EDJOIN by the filing deadline in order to be considered in the hiring process (pertains to current employees also). A scanner to upload required documents is available in the Human Resources office located at 1330 Truxtun Ave., Bakersfield, CA 93301. •The documents will be scanned and emailed to the candidate. It is the candidate’s responsibility to attach all documents to the EDJOIN application by the filing deadline.

Comments and Other Information

IMPORTANT COMMENTS: • Current employees: Please email Tammy Garcia at tagarcia@kern.org with any questions regarding the required documents. • After the filing deadline, all candidates will be notified by email if they do or do not qualify to take the written exam. • Candidates must achieve 70% on the written examination to qualify for an oral interview. Examinations will be weighted 30% for written and 70% for oral. Candidates must obtain a composite score of 70% or better to qualify for the eligibility list. CONDITIONS OF EMPLOYMENT: Some positions may require proof of privately owned automobile insurance and the possession of a valid California Motor Vehicle operator’s license. Fingerprint clearance by the Federal Bureau of Investigation and the California Department of Justice is a condition of appointment after all other required job conditions have been met. This position has a probationary period of six months or 130 days in paid service, whichever is longer. Must present verification of completion of Child Abuse Mandated Reporter training or obtain verification within six (6) weeks of hire and annually thereafter, as required by the California Child Abuse Neglect Reporting Act. This position has a probationary period of six months or 130 days, whichever is longer. “The Kern County Superintendent of Schools Office prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, marital or parental status or association with a person or a group with one or more of these actual or perceived characteristics”.

Comments and Other Information


IMPORTANT COMMENTS: • Current employees: Please email Tammy Garcia at tagarcia@kern.org with any questions regarding the required documents. • After the filing deadline, all candidates will be notified by email if they do or do not qualify to take the written exam. • Candidates must achieve 70% on the written examination to qualify for an oral interview. Examinations will be weighted 30% for written and 70% for oral. Candidates must obtain a composite score of 70% or better to qualify for the eligibility list. CONDITIONS OF EMPLOYMENT: Some positions may require proof of privately owned automobile insurance and the possession of a valid California Motor Vehicle operator’s license. Fingerprint clearance by the Federal Bureau of Investigation and the California Department of Justice is a condition of appointment after all other required job conditions have been met. This position has a probationary period of six months or 130 days in paid service, whichever is longer. Must present verification of completion of Child Abuse Mandated Reporter training or obtain verification within six (6) weeks of hire and annually thereafter, as required by the California Child Abuse Neglect Reporting Act. This position has a probationary period of six months or 130 days, whichever is longer. “The Kern County Superintendent of Schools Office prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, marital or parental status or association with a person or a group with one or more of these actual or perceived characteristics”.