
User Support Technician Assistant (Open) at Kern County Superintendent of Schools
Job Summary
Job Summary
Serve as departmental, secretarial, and administrative support, the first line of customer service; review and screen incoming correspondence and communications routed to technology support; refer specific communication or correspondence to responsible departments and departmental staff members for the gathering of data or for a response; plan follow-up activities to ensure timely work completion and customer response time lines are met; review outgoing correspondence and other materials for consistency with policies, regulations, operational procedures, formatting, grammatical construction, and punctuation; perform a variety of functions and tasks related to the direct support of technology staff members in the performance of their duties; assisting technology support services staff, the User Support Help Desk will provide basic support such as setups and installations of computer hardware and software.
Requirements / Qualifications
•Education: A high school diploma and one or more years of college, equivalent work experience in computer related field is desirable. Any combination of training and experience equivalent to graduation from the twelfth grade. Supplemental or additional courses in information systems or computer science desirable. •Experience: A minimum of one year of experience working with desktop computer hardware and software. One year of responsible and varied secretarial and clerical experience. Attach any documents that you feel will help demonstrate that you meet the minimum qualifications listed above (i.e. resume, transcript, diploma). Documents you wish to attach should be uploaded via EDJOIN by the filing deadline in order to be considered in the hiring process (pertains to current employees also). A scanner to upload required documents is available in the Human Resources office located at 1330 Truxtun Ave, Bakersfield, CA 93301. •The documents will be scanned and emailed to the candidate. It is the candidate’s responsibility to attach all documents to the EDJOIN application by the filing deadline.
Requirements / Qualifications
•Education: A high school diploma and one or more years of college, equivalent work experience in computer related field is desirable. Any combination of training and experience equivalent to graduation from the twelfth grade. Supplemental or additional courses in information systems or computer science desirable. •Experience: A minimum of one year of experience working with desktop computer hardware and software. One year of responsible and varied secretarial and clerical experience. Attach any documents that you feel will help demonstrate that you meet the minimum qualifications listed above (i.e. resume, transcript, diploma). Documents you wish to attach should be uploaded via EDJOIN by the filing deadline in order to be considered in the hiring process (pertains to current employees also). A scanner to upload required documents is available in the Human Resources office located at 1330 Truxtun Ave, Bakersfield, CA 93301. •The documents will be scanned and emailed to the candidate. It is the candidate’s responsibility to attach all documents to the EDJOIN application by the filing deadline.
Comments and Other Information
IMPORTANT COMMENTS:
• Current employees: Please email Tammy Garcia at tagarcia@kern.org with any questions regarding the required documents.
• After the filing deadline, all candidates will be notified by email if they do or do not qualify to take the written exam.
• Candidates must achieve 70% on the written examination to qualify for an oral interview. Examinations will be weighted 30% for written and 70% for oral. Candidates must obtain a composite score of 70% or better to qualify for the eligibility list.
CONDITIONS OF EMPLOYMENT:
Some positions may require proof of privately owned automobile insurance and the possession of a valid California Motor Vehicle operator’s license. Fingerprint clearance by the Federal Bureau of Investigation and the California Department of Justice is a condition of appointment after all other required job conditions have been met. This position has a probationary period of six months or 130 days in paid service, whichever is longer. Must present verification of completion of Child Abuse Mandated Reporter training or obtain verification within six (6) weeks of hire and annually thereafter, as required by the California Child Abuse Neglect Reporting Act. For entry-level positions, veterans shall be allowed an additional credit of five points to their composite score. A copy of your DD-214 must be submitted at the time of application to receive veteran’s credit. This position has a probationary period of six months or 130 days, whichever is longer.
“The Kern County Superintendent of Schools Office prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, marital or parental status or association with a person or a group with one or more of these actual or perceived characteristics”.
Comments and Other Information
IMPORTANT COMMENTS:
• Current employees: Please email Tammy Garcia at tagarcia@kern.org with any questions regarding the required documents.
• After the filing deadline, all candidates will be notified by email if they do or do not qualify to take the written exam.
• Candidates must achieve 70% on the written examination to qualify for an oral interview. Examinations will be weighted 30% for written and 70% for oral. Candidates must obtain a composite score of 70% or better to qualify for the eligibility list.
CONDITIONS OF EMPLOYMENT:
Some positions may require proof of privately owned automobile insurance and the possession of a valid California Motor Vehicle operator’s license. Fingerprint clearance by the Federal Bureau of Investigation and the California Department of Justice is a condition of appointment after all other required job conditions have been met. This position has a probationary period of six months or 130 days in paid service, whichever is longer. Must present verification of completion of Child Abuse Mandated Reporter training or obtain verification within six (6) weeks of hire and annually thereafter, as required by the California Child Abuse Neglect Reporting Act. For entry-level positions, veterans shall be allowed an additional credit of five points to their composite score. A copy of your DD-214 must be submitted at the time of application to receive veteran’s credit. This position has a probationary period of six months or 130 days, whichever is longer.
“The Kern County Superintendent of Schools Office prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, marital or parental status or association with a person or a group with one or more of these actual or perceived characteristics”.